We stayed here on business for a week in mid-March and was generally pleased with the quality and service of the hotel. It is located on the north-west side of Union Square Park and just minutes away on foot from all the main areas of downtown SF. One thing we forgot (or didn’t even consider) was that the day we arrived on March 15 was St. Patrick’s Day weekend and there was a huge parade going along Market Street and we couldn’t reach the hotel by taxi. The ride in from SFO is usually about 30 minutes, but because of the traffic caused by street closures, it took us almost an hour just to get to South of Market area. The one thing I wish the hotel would have done was to let overseas visitors like us know about special events that may hamper transportation to and from the hotel. It’s definitely not their duty to inform guests about that, but we would have appreciated it so we could have made other arrangements, or timed our arrival not to coincide with the parade.
On the ground floor there is a very small lobby right in front of the reception desk. If you’re planning to meet people, I would suggest doing it somewhere more spacious because the area is cramped. There is also a tour desk, a restaurant and a tiny lobby bar in the corner (with a variety of good California wine) on the same ground floor. The hotel offers complimentary coffee and tea, and they also offer home-baked cookies and a pop-corn machine depending on the time of day.
Checking in was smooth and the hotel let us check-in early. They put me in room 610 which was a standard double room facing south so it was nice and bright. The room size may be a bit cramped for two but is comfortable for a single guest. There is a spacious walk-in closet to hold all your luggage and shopping bags to keep the main room uncluttered. The bathroom is clean and bright with good water pressure coming from the shower. The room also had an empty mini fridge to stock your drinks and snacks but make sure to adjust the temperature level because the default setting was too cold and kept freezing the non-alcoholic drinks. Apart from the standard desk set with tv, there was also a small round table with sitting chairs on each side. It was a nice touch and we all like chairs, but it probably wasn’t necessary for a room of that size and personally I would have preferred to have taken them out to make more space. The complimentary candy jar was a nice touch as well.
Being in Union Square, I was prepared for some street noise but I was pleasantly surprised to find that I could barely hear any noise from outside. Whether that was because I was on the 6th floor, or because I was only in the room from about midnight until morning I don’t know, but noise from outside keeping me awake was not a problem. In fact, the sound of people talking and walking by the hallway was louder. Apparently, SF was experiencing unusually warm weather during our stay but the room was very hot. Since there is no air conditioner, I kept the windows open 24 hours and turned on the ceiling fan which made it comfortable.
The only complaint I have is that out of the two elevators for the entire hotel, they took one out of service (either for repair or inspection, I forget) for the entire week of our stay. People were waiting 5-10 minutes for an elevator because that’s how long it took for it reach the top and come back down. And because the elevators are small, some people could not fit in one go and had to wait for it to come back empty. If the elevator was out of service for repairs, that’s fine but it shouldn’t have taken a week. If it was for inspection, they should have done it during the non-peak times and again, it shouldn’t have taken a week.
Overall, I enjoyed my stay because of the helpful and friendly staff (especially at the lobby bar), clean rooms, and great location. The free WiFi reception was great both on the 6th floor and ground floor so getting online was no problem at all. I would gladly stay again as long as both elevators are in working condition.
- Official Description (provided by the hotel):
- The BEST LOCATION at the BEST PRICE...The Chancellor Hotel on Union Square is a historical, boutique hotel located in the heart of San Francisco where the Cable Car stops at the doorstep. Experience the best service and thoughtful amenities while being surrounded by world class shopping, dining and theaters. From Union Square, ride the Powell Street Cable Car over Nob Hill, past Chinatown and North Beach, to Fisherman's Wharf. ... more less
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- Also Known As:
- Chancellor Hotel San Francisco