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“Fourth Wonderful Stay”

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Chancellor Hotel on Union Square
Ranked #16 of 228 Hotels in San Francisco
Certificate of Excellence
GreenLeadersGold level
Louisville, Kentucky, United States
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
“Fourth Wonderful Stay”
Reviewed January 6, 2014

It was our fourth stay at the Chancellor this New Year, as can be determined from the review title.

As we've come to expect, the stay was perfect. All the staff at the hotel continues to impress - in particular, the kind gentleman at the tour desk (who announced the arrival of our shuttle to the airport, held the door, and helped load our bags into the shuttle) and the bartender, Rory, with whom we cheered at ball drop on New Years.

We had a room with a view of Union Square and the huge Xmas tree. The room was clean and nicely decorated.

The package we booked allowed us a generous dining credit at Luques, the hotel restaurant. The meals are delicious and offer many vegetarian options - which I'm always happy to see. Staff in the restaurant are among the friendliest I've encountered and dining there is a great experience.

This hotel is a gem in Union Square. We first stayed here in 2011 and can't imagine staying anywhere else. If the location, price, and amenities weren't enough, the staff - from check-in to check-out, really make this hotel worth every penny. Can't wait to be back again later this year!

Room Tip: Call the hotel directly after checking packages online. You get a discount if you mention it!
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Green Features: Awesome. Recycling containers are located near the elevators and there are tips in the rooms on saving water by re-using towels and linens if desired.
  • Stayed January 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank ljpolaris
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wes_Tyler_GM, General Manager at Chancellor Hotel on Union Square, responded to this review, January 7, 2014
Thank you! Thank you! Thank you! Thank you! One for each stay. Come back soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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  • Sleep Quality
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Jakarta
Level Contributor
83 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
Reviewed January 5, 2014

We choose this hotel based on good review from other traveller. This hotel is almost excellent in everything. The location is fantastic, just across to Union Square. The hotel rate is reasonable and good deal. The cable car stops on the hotel doorstep. The staff hotel is helpful and friendly. Coffee and tea are available 24 hours in the lobby. High speed wifi in the hotel area. The room is clean and modern but litte bit small and noisy (given the location is in the center of San Francisco), however those are acceptable for us.

We will definitely recommend this hotel to our family, friends and colleagues if they are visiting San Francisco.

Stayed December 2013, traveled as a couple
Helpful?
1 Thank Fei77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wes_Tyler_GM, General Manager at Chancellor Hotel on Union Square, responded to this review, January 7, 2014
Yes, the rooms are small and we are in the heart of the city so there will be sounds. I am glad they appreciated the positives and accepted the realities. We look forward to serving their family, friends and colleagues. We are truly honored by referrals from our previous guests.
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Calgary, Canada
Level Contributor
66 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
Reviewed January 5, 2014

We stayed at the Chancellor once again for 9 days over Christmas. I can't say enough about how friendly and accommodating the staff are. From my specific requests on room location, excellent service in the restaurant and the front desk clerk offering to check in and print my flight boarding passes when the computer in the lobby was busy they always impress me. I also like the downloadable app for the hotel. We always leave early in the morning so it is nice to put in a request for housekeeping so that our room has been serviced when we stop in to freshen up in the early afternoon. The convenient location also makes it easy to drop off any packages that we accumulate during the day. We like the apples, cookies, water, tea and coffee that are always available in the lobby too.

While the rooms all have personal safes and fridges I miss having a microwave. I imagine that it is due to electrical limitations and space issues. Would it be possible to have a microwave down in the lobby where the tea and coffee are? Perhaps I just didn't notice one and I didn't ask anyone.

I recommend the Chancellor to everyone that I know going to San Francisco and I can hardly wait until I visit again.

  • Stayed December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank CalCanuck
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Huntington Beach, California
Level Contributor
152 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 76 helpful votes
Reviewed January 5, 2014

We stayed here in December for our second time and were even more impressed than our first! The service was amazing and location is second to none. The rooms are quaint (ok, a little small, but that is the charm of SF), the beds are comfortable, and the views streetside are unforgettable.

We make regular trips to SF and have always switched hotels, but there is a reason we returned to this one, and we will now never go to another!

Room Tip: If you choose street side, be prepared for the noise of a busy city. If you don't like the nois...
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  • Stayed December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank ocpair29
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed January 4, 2014

I was visiting for 4 nights and this hotel was recommended by a local friend. Couldn't be happier. Trolley out front, shopping all around, and plenty of places to eat. Streets were clean and I felt safe walking in the area at night. Union Square is a great place to visit and Chancellor Hotel is part of the experience.

  • Stayed December 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Christopher B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Long Beach, California
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed January 2, 2014

We always stay at the Chancellor when in the City. Perfect location and the charm of SF. We have stayed there at least 15 times! From a single to our whole family, we love it. The staff is excellent and the whole experience is great. Cannot rate the hotel any higher!

Room Tip: Check with the bartender for a tip for dinner nearby as the hotel only serves breakfast and lunch.
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  • Stayed December 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Steve H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bristol, United Kingdom
Level Contributor
32 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed January 2, 2014

A 5/10min walk up the hill from Powell Street station and the hotel is right in front of you. Right on the Powell Street tramline/cable car. The location in San Francisco is spot on for shops, sightseeing and getting around the city and beyond, and of course the BART for the airport. Friendly and helpful staff will greet you, and provided a good little map of the city to get you started.

The hotel is a bit old and dated but with some charm. Rooms are similar and could do with updating. Sent a message in advance for a high level room at the back...after travelling for 16 hours i knew id need some good sleep for a few days. Was at the back but unfortunately only on floor 5 which meant we were quite close to some air con units feeding other buildings, which along with the thin walls made for some difficult sleep. Fridge in room and an extensive choice of pillows to suit anyones needs.

The Wifi works fantastically well, and there is always tea, coffee and iced water in the reception for the guests. Loved the old pictures of the hotel. If you want somewhere with good value and close to everything then its a good option!

Room Tip: Room at the back and as far up as you can
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  • Stayed December 2013, traveled as a couple
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Bolts44
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Chancellor Hotel on Union Square

Property: Chancellor Hotel on Union Square
Address: 433 Powell Street, San Francisco, CA 94102-1503
Location: United States > California > San Francisco > Union Square
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites
Hotel Style:
#8 Family Hotel in San Francisco
#9 Romantic Hotel in San Francisco
#9 Green Hotel in San Francisco
#10 Business Hotel in San Francisco
#12 Best Value Hotel in San Francisco
Price Range (Based on Average Rates): $$$
Hotel Class:3 star — Chancellor Hotel on Union Square 3*
Number of rooms: 137
Official Description (provided by the hotel):
The BEST LOCATION at the BEST PRICE...The Chancellor Hotel on Union Square is a historical, boutique hotel located in the heart of San Francisco where the Cable Car stops at the door step. Experience the best service and thoughtfull amenities while being surrounded by world class shopping, dining and theaters. From Union Square, ride the Powell Street Cable Car over Nob Hill, past Chinatown and North Beach, to Fisherman's Wharf. ... more   less 
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Also Known As:
Chancellor Hotel San Francisco

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