The rooms could use some updating - especially the bathrooms - but the excellent hotel staff more than make up for that.
When I arrived, I discovered a small problem with my room. Staff were very accommodating, quickly finding another room and allowing me to preview it before changing the reservation. I should note the new room did not have any problems whatsoever - it would seem the issue was specific to the first room only. Throughout, the staff were courteous, professional, and eager to ensure I would get the most out of my stay.
I would definitely recommend this hotel to those who enjoy the charm of an older building and who appreciate the value of customer service. I would be happy to stay again.
- Official Description (provided by the hotel):
- The BEST LOCATION at the BEST PRICE...The Chancellor Hotel on Union Square is a historical, boutique hotel located in the heart of San Francisco where the Cable Car stops at the door step. Experience the best service and thoughtfull amenities while being surrounded by world class shopping, dining and theaters. From Union Square, ride the Powell Street Cable Car over Nob Hill, past Chinatown and North Beach, to Fisherman's Wharf. ... more less
- Reservation Options:
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- Also Known As:
- Chancellor Hotel San Francisco