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“Great Location!”

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Chancellor Hotel on Union Square
Ranked #15 of 228 Hotels in San Francisco
Certificate of Excellence
GreenLeadersGold level
London, Canada
Level Contributor
262 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 336 helpful votes
“Great Location!”
5 of 5 bubbles Reviewed January 15, 2013

We booked this hotel after reading other reviews, and was not dissapointed, this hotel was perfect! We travelled over from Oakland via BART which the station is just a short walk down the road. Check in was great, staff was excellent other than the clerk who made fun of me for wearing an Oakland Raiders jersey haha was all good!!! The hotel lobby is nice, the entire hotel we noticed was very clean, well kept up, our room was nice, we only needed it for one night and basically to sleep so didn't spend alot of time in our room but was excellent. Starbucks just on the corner, you're right across from Union Square, we had breakfast in the hotel restaurant and service and food was great, and not too expensive, was very reasonable. Was a in-room safe as well as a complimentary umbrella to borrow, lol. I would for sure stay at this hotel again on our next visit. And for food or dining there is lots in the area walking distance. Cable Cars right our front as well.

  • Stayed December 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jeff S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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5,061 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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snug harbor
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed January 15, 2013

I booked the Chancellor based on previous Tripadvisor reviews and was not disappointed. They have a great location about 1/2 block off of Union Square. The staff was very friendly and helpful. The lobby was quaint and my room, while small, was very clean and adequate for my needs. If I was going to be spending a fair amount of time in my room I would inquire about a bigger room. My room rate was about 1/3 less than other similar hotels in the same area and size. I would definitely stay there again.

  • Stayed January 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank SnugHarborOwner
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
132 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
5 of 5 bubbles Reviewed January 14, 2013

Finally a place that understands that very small "investments" can make a huge difference, such as simple coffee, tea, cookies and fruit available at the reception, comfortable pillows, internet that works in ALL floors (not only in the reception), etc. These add so much value to the hotel experience.

The room was just a little noisy, but I don't think it can get any better around Union Sq..

  • Stayed January 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank MariaCNeves
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Denver, Colorado
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed January 14, 2013

The staff and service are truly remarkable. Easily the best i've ever had. They are the real reason to stay here, in addtion to the location, because the rooms a little on the small side and you get a bit of noise between rooms and also from the old building. It really shouldn't deter you though as, again, this is really the best service i've received in SF from hoteliers. Check-in, concierge, room amenities and thoughfulness, are all as good as it gets. If you are a party of two or less, you really shouldn't stay anywhere else in union square.

Room Tip: we stayed "high and quiet" and will always ask for this in the future- 15 floors.
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  • Stayed January 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jason I
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cartersville, ga
Level Contributor
24 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 bubbles Reviewed January 14, 2013

The Chancellor is a boutique hotel so the rooms and bathrooms are small, but they are very well furnished and you have views of Union Square from many of the rooms. The staff was extremely friendly and helped us with any questions we had on navigating the city. Also, the Powell Street cable car has a stop almost directly in front of the hotel, so in about a 10 minute cable car ride, you can be at Fisherman's Wharf. I would definitely stay here again.

  • Stayed January 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Travels_with_Kids_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed January 13, 2013

We have stayed at the Chancellor for years and have found out over that time that many of our friends stay there repeatedly also. We ALWAYS have a very pleasant stay. The beds are the best! The staff, every one of them, is very kind and helpful. The location can't be beat. It's right near Union Square and if you're there in the winter that turns into a wonderful ice skating rink. The Cable Car goes right in front of the hotel. All the best shopping is right there and the Cheesecake Factory Restaurant is at the top of Macy's and has terrific food as well as a view that is hard to beat! We just love staying here - we feel like we're in on all the action.

Room Tip: We like the front rooms - numbers 00,01,02,03 BUT they face the street and with the window open you...
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  • Stayed January 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Hambonz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wes_Tyler_GM, General Manager at Chancellor Hotel on Union Square, responded to this review, January 14, 2013
Thank you!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bucharest, Romania
Level Contributor
56 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
3 of 5 bubbles Reviewed January 12, 2013

The hotel is perfectly located, within walking distance of almost everything. If you need to go to the Fisherman's Wharf, just get into one of the cable cars passing in front of you.
Also, the staff is very nice and helpful.
However, the hotel really needs a refurbishment. The furniture and everything else is very old.

Room Tip: Get a room facing the Union Square, on an upper floor
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  • Stayed December 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank neaOvy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wes_Tyler_GM, General Manager at Chancellor Hotel on Union Square, responded to this review, January 12, 2013
Really? It is a historic hotel. This is so ridiculous I don't even know what to say.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Chancellor Hotel on Union Square

Property: Chancellor Hotel on Union Square
Address: 433 Powell Street, San Francisco, CA 94102-1503
Location: United States > California > San Francisco > Union Square
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites
Hotel Style:
#8 Family Hotel in San Francisco
#9 Romantic Hotel in San Francisco
#9 Green Hotel in San Francisco
#10 Business Hotel in San Francisco
#16 Best Value Hotel in San Francisco
Price Range (Based on Average Rates): $$$
Hotel Class:3 star — Chancellor Hotel on Union Square 3*
Number of rooms: 137
Official Description (provided by the hotel):
The BEST LOCATION at the BEST PRICE...The Chancellor Hotel on Union Square is a historical, boutique hotel located in the heart of San Francisco where the Cable Car stops at the door step. Experience the best service and thoughtfull amenities while being surrounded by world class shopping, dining and theaters. From Union Square, ride the Powell Street Cable Car over Nob Hill, past Chinatown and North Beach, to Fisherman's Wharf. ... more   less 
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Also Known As:
Chancellor Hotel San Francisco

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