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“Favorite Hotel” 5 of 5 stars
Review of Chancellor Hotel on Union Square

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Chancellor Hotel on Union Square
Ranked #14 of 235 Hotels in San Francisco
Certificate of Excellence
GreenLeadersGold level
Sparks, Nevada
1 review
“Favorite Hotel”
5 of 5 stars Reviewed December 2, 2012

We have stayed at the Chancellor for over 30 years. We just love it. The location is fantastic, the staff is wonderful and the rooms are always very clean and inviting. We love staying in the front so that we can hear the cable cars and see Union Square. Our favorite is Christmas time where we look at the beautiful tree in Union Square. Thank you Chancellor Hotel for making our last visit (after Thanksgiving 2012) one of the best. I have recommended this hotel to so many people that I can not count them all. This is a must stay when we visit San Francisco.

Room Tip: Stay in the front if you want to look at the cable cars. We love the side rooms that really overloo...
See more room tips
  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Margie H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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English first
2 reviews
5 of 5 stars Reviewed December 2, 2012

Had a brilliant stay at The Chancellor over 2 visits in November.
Rooms are excellent.....good size and cosy feel....always clean.
Hotel is ideally located near to the shops and transport. 5 minute walk from Powell St BART station and tram stop outside the door!

Had a room at the front and rear over the 2 stays and cannot say I had much intrusion from noise (trams or traffic).

Free coffee and cookies in reception are excellent! Plus complimentary sweets in the room (including my favourite - Jolly Ranchers!).

Cannot recommend this hotel highly enough. I will be recommending it to friends and would definitely stay here again if I'm in San Francisco.

  • Stayed November 2012
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank R30PHL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Santa Barbara CA
Level Contributor
34 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed December 2, 2012

Couldn't hope for a better location for a San Francisco get away. Handy to Union Square and all the shopping and sights. Right on Trolley Line. Restaurants galore with an easy walk. Room was adequate for SF; those used to Las Vegas size rooms will be disappointed!! Lack of AC could be a problem in a heat wave. We had street view room with a slice of Union Square. With window open (yes, they open!) it was noisy.

Hotel staff was great, room was clean and decor nice for an older place. Maintainence kept up very well.

Park and pay package was very convenient with garage 1 block away.

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank topgrjim
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bishop, California
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed November 30, 2012

I was born in SF and come back often. I can't believe that I didn't know about this fantastic historic hotel. Don't let the term 'historic' lead you astray in thinking it is old with paper thin walls. Not only is it clean, affordable and in a great location but the staff understands the importance of customer service. The free cookies, apples, popcorn, and cold water in the lobby was nice. Plus, I did not hear neighbors on either side of us. It is surrounded by top restaurants, bars, and shopping experiences. Upon seeing that our son's hoodie was soaked by the rain the staff put it in their dryer and delivered it to his room. While the rooms have new sound reduction windows, if you are a light sleeper you should consider bringing a portable sound machine you minimize any street noise. Thank you Chancellor and you can add us as loyal customers. . .we will be back.

Room Tip: The rooms not on Powell are more quiet.
See more room tips
  • Stayed November 2012, traveled with friends
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank 481Lana_D_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wes_Tyler_GM, General Manager at Chancellor Hotel on Union Square, responded to this review, December 1, 2012
Thank you very much! You can come back and visit your heart at the Chancellor anytime!

However, if you are a light sleeper, no need to bring your own sound machine. We have them available on request - no charge of course.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Birmingham, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed November 30, 2012

Ideal location next to Union Square on Powell St. The cable cars stop right outside and its only a short walk to Market St so getting about on the MUNI was easy. The Hotel staff were friendly and the rooms tidy and clean, we had a room on the front so there was a bit of street noise (but you expect it in a city & I've experienced far worse) but it was quiet from about midnight. The room rates were very good value when you compare them to other hotels in the area. The lifts can be a little on the slow side as there are only two so sometimes it was quicker to take the stairs.
Overhaul it was a pleasant few nights stay.

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank Mark D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jupiter
Level Contributor
4 reviews
5 of 5 stars Reviewed November 29, 2012

I have stayed at the Chancellor Hotel the last two years for an annual business meeting. I just love this hotel...The location is great, the rooms are comfortable and clean, and the staff is over-the-top nice, helpful, and friendly. The cookies are great, the coffee and tea in the morning are great, and the overall experience and value is terrific for the price and location. This is the only hotel I plan to stay at when I am visiting San Francisco!

  • Stayed November 2012, traveled on business
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Michael T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Coleford, United Kingdom
Level Contributor
22 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed November 29, 2012

Great location, great hotel, great staff, great rates!

I stayed here at the end of July. I also turned up shortly after 9am (due to flights) and the hotel were kind enough to look after all of my luggage, allowing me to return later in the day to check in.
Having previously stayed in the City at The Baldwin Hotel (for which you can read my review on here) this hotel is in a very similar style. Old style, creaky stairs and the perfect place for the out and about, active tourist. If you need somewhere to shower, lay your head after days out sight-seeing or returning from the Ball parks and is a quick walk to any number of bars and restaurants, then this is a great place to go for.
Again, as with The Baldwin, if you're expecting a luxurious spacious room, with all mod cons then this isn't for you.
You do get what you pay for, but given the location, the helpfulness of the staff, the free cookies and drinks in reception, the downstairs bar, it's more than worth it.
Free Wifi was also very useful. Bed was very comfortable.
Would I stay here again? Yes.
Also, be sure to go and see Rory in the bar downstairs and have an Anchor Steam Beer.

Room Tip: Powell Street facing rooms can be noisy, but to be expected given it's prime location.
See more room tips
  • Stayed July 2012, traveled solo
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Brian D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Chancellor Hotel on Union Square

Property: Chancellor Hotel on Union Square
Address: 433 Powell Street, San Francisco, CA 94102-1503
Location: United States > California > San Francisco > Union Square
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites
Hotel Style:
#8 Family Hotel in San Francisco
#9 Romantic Hotel in San Francisco
#10 Business Hotel in San Francisco
#10 Green Hotel in San Francisco
#16 Best Value Hotel in San Francisco
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Chancellor Hotel on Union Square 3*
Number of rooms: 137
Official Description (provided by the hotel):
The BEST LOCATION at the BEST PRICE...The Chancellor Hotel on Union Square is a historical, boutique hotel located in the heart of San Francisco where the Cable Car stops at the door step. Experience the best service and thoughtfull amenities while being surrounded by world class shopping, dining and theaters. From Union Square, ride the Powell Street Cable Car over Nob Hill, past Chinatown and North Beach, to Fisherman's Wharf. ... more   less 
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Also Known As:
Chancellor Hotel San Francisco

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