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“Grand Old Lady Holds its Own”

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The Scarlet Huntington
Ranked #10 of 230 Hotels in San Francisco
Certificate of Excellence
Reviewed September 2, 2013

Scored a fantastic rate on Hotwire, then upgraded for a nominal fee at the front desk. The staff let us choose from among two rooms; we chose the view.

Our room was spacious, comfortably furnished, with a nicely-laid out bathroom. Mattress and linens were first rate. Hallways and many rooms may show some age, but steady renovation will polish out these few flaws. And the important things -- bed, linens and bath -- are equal to any.

Staff was friendly, professional and helpful. Fantastic location, close to but literally uphill from everything. The doorman suggested we buy day tickets for the transit system which enabled us to ascend and descend Nob Hill by cable car [which stops just outside the hotel] and take advantage of other public transport.

Not my first stay. Most likely not my last.

Room Tip: Park view is lovely.
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  • Stayed: August 2013, traveled as a couple
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Thank Larry W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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793 - 799 of 1,438 reviews

Reviewed September 1, 2013

We stayed here for two nights. We were upgraded to a suite upon check-in and were given a room with a lovely view over the city. The room was very spacious - apartment like., There was spacious hallway upon entering which was light and welcoming. The kitchen was small, but an adequate size (we didn't even expect to have one). However, all the cupboards were bare - not one cup, plate or utensil in it, apart from an ice bucket. It would have been useful to have a kettle and some amenities such as teas and coffee. If a kitchen is provided in a hotel, you would assume it would be equipped with cooking instruments etc. However, we didn't mind too much as we ate out, but would definitely like something to make a hot drink with.
The room boasted a good sized living area. The decor suited the building and we had a nice little table to eat breakfast at. The bedroom was also a good size and the bed was very comfortable, with lots of storage space. The bathroom was slightly disappointing as it was small and the tiles and bathtub were a bit dated.
Overall, had a lovely stay and would stay again. We were treated to complimentary champagne waiting for us when we returned from a day out for my partners birthday which was a lovely surprise. And housekeeping was very good - our room was very clean and we were brought water and chocolates on the first night. The restaurant was closed during our stay which was a shame, therefore breakfast was served in a different room. We chose to take it away but it wasn't the greatest selection.
Room service was also excellent and staff were friendly and welcoming.

  • Stayed: August 2013, traveled as a couple
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1  Thank lahunter90
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 1, 2013

Love being greeted by name when coming in and out of a hotel...happens all the time in Europe..but rarely in US...except there. The doormen are fabulous...the reception is friendly and helpful...Chris the concierge was a gem..and INCREDIBLY thoughtful and helpful. We love SF and love staying on Nob Hill..this was our 3rd time here and won't be our last. We were upgraded to Honeymoon Suite...fabulous and large...two big rooms....and enjoyed breakfast in one day....excellent. Love this hotel. Note: Spa pool is only for those 16 and older...a disappointment for our children....but I understand reason. It is definitely a place for grown ups.

Room Tip: All rooms seem to have good views...bay and/or city.
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  • Stayed: August 2013, traveled with family
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Thank VacayStay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 29, 2013 via mobile

We stayed here 3 nights. Great suite with lots of room rarely found in today's hotels. Great to experience traditions from earlier times. Lobbey service set the standard, and this carried through to the restaurant. Only marked location down because of distance from downtown, on tram route but these were often very crowded. Nevertheless position in Nob Hill has other advantages. Would come back again.
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  • Stayed: August 2013
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Thank cleo01paw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 27, 2013

I stayed here Friday and Saturday 23-24 August 2013. My room was unacceptable. For this category of property everything should be shipshape but failed miserably. I was assigned room 701. Most of the springs in the mattress were worn out. The minibar refrigerator was totally empty and was disconnected. As for the spa? Both the oblong pool and whirlpool water were dirty. I believe this was due to poor design more than anything since attendants were constantly having to mop overflow back into the pool. Foot traffic just made dirty puddles which were then simply mopped back into the pool. Outrageous! For the $$$ / value you will certainly fare better elsewhere.

Room Tip: Don't even bother! A total let down.
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  • Stayed: August 2013, traveled solo
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1  Thank Swissdiner
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HuntingtonHotelSF, Public Relations Manager at The Scarlet Huntington, responded to this reviewResponded September 2, 2013

Dear Swissdiner,

Thank you for sharing your honest feedback with us regarding your recent visit to the Huntington Hotel. We're very sorry to hear that you found your stay to be unacceptable -- that is certainly never the feeling we want our guests to leave the hotel with.

Your concerns about Room 701 and the pool and whirlpool in the spa are being addressed with the appropriate departments for immediate attention.

Although we did disappoint you during this visit, and you've mentioned that you'll never return, we do hope that you'll reconsider when your travels bring you to San Francisco in the future.

Wishing you all the very best in your travels...

Sincerely,

Kellie
Public Relations Manager

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Reviewed August 27, 2013

We recently started our American trip in San Francisco and after careful searching with the help of American Express Travel Platinum Service decided on The Huntington Hotel.
We arrived and greeted by friendly staff, not as big a reception area as I expected but service was good. Both our rooms were upgraded which was due to being on The American Express programme. Our Suite was very big, clean comfortable. The views not the greatest but from our other room views better.
The bar was busy and where a lot of locals come as the consider it one of the best bars in town. The restaurant was very decent food and lovely maitre d.

Room Tip: Ask for a refurbished room, although all may be refurbished by now. Or a bathroom with 2 sinks.
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  • Stayed: August 2013, traveled with family
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Thank susan h
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 23, 2013

We were really looking forward to staying at this place as a culmination to our West coast trip and it was a major let down! The doorman named Jason was friendly and helpful when we pulled up at the hotel before dropping our rental car off. Our luggage was swiftly taken and we were checked in pretty quickly even though it was slightly before their check-in time. We were informed by the front desk upon check-in that the hotel restaurant was out of action due to a leak and that breakfast would be served in one of the conference rooms and that the problem should be rectified in the next two days. We dropped our luggage off at the room and straight away noticed how tired it was...the bathroom was a throwback from the 60s and all the doors were old and paint on them thick and yellowing...There was also, bizarrely, a 60s kitchen in the suite with no cutlery, teak kettle cups or glasses in it, complete with a big fridge and a hob...air con was also dated and pretty noisy.We called reception that evening when we came back from sightseeing to say that the room wasn't as luxurious as we expected it to be; after all, we booked a junior suite and were told that we were upgraded to a better room anyway and that they couldn't change the rooms that night and would see what they can do the next day - we heard nothing...Taking into account that the restaurant was out of action the complimentary continental breakfast was pretty lame...a plate of fruit, some croissants and plate of cheese and ham, all the guests looked just as unimpressed as us. They did allow people to take the food away, which was a bonus as otherwise you were sitting at the round tables sitting 10 in a small room. Waiting staff at breakfast were friendly and polite and so were the housekeeping staff. We saw a lot of them every day as the staff elevator was being updated too. We had spa treatments in the hotel spa which was clean but pretty small and saunas and steam rooms are located separately in men and women's changing areas. Pool is small and smelt of chlorine too much so we didn't go in...on the other hand staff in the spa were nice and treatments pretty good.
We found out that the hotel was an apartment block before, so guess that explains the kitchen in the room we stayed in; looks like they simply didn't bother taking it out when it became a hotel. All in all a hotel with great potential if it gets updated!
On the plus side, the location of the hotel is good with cable cart running right outside the door, Union square shops are 20min walk away and the Ferry building market is just at the end of the cable cart tracks and is a great place to grab some lunch.

  • Stayed: August 2013, traveled as a couple
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1  Thank Sonnite
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HuntingtonHotelSF, Public Relations Manager at The Scarlet Huntington, responded to this reviewResponded September 17, 2013

Dear Sonnite,

Thank you for taking the time to review your recent stay with us. I'm sorry to hear that we didn't meet your expectations -- we never like to hear that from our guests, of course. While I'm happy that you were impressed with our staff, including Jason at the door, the wait staff, spa staff, and housekeeping staff, it didn't add up to a great stay for you since the room was unsatisfactory. We greatly apologize for the inconvenience of taking your breakfast in one of our conference rooms during the leak we experienced in our restaurant. I'm happy to inform you that we are preparing to undergo a renovation of the hotel soon, and I'm confident that should you give us a second chance upon a future visit to San Francisco, we would make a stronger and more positive impression upon you.

Thank you again for taking the time to share your honest thoughts with us. Wishing you safe and happy future travels...

Sincerely,
Kellie
Public Relations Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Scarlet Huntington

Address: 1075 California Street, San Francisco, CA 94108-2251
Phone Number:
Location: United States > California > San Francisco > Nob Hill
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Spa Hotel in San Francisco
#7 Romantic Hotel in San Francisco
#8 Luxury Hotel in San Francisco
#17 Business Hotel in San Francisco
Price Range: $222 - $629 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — The Scarlet Huntington 4.5*
Number of rooms: 134
Official Description (provided by the hotel):
Designed to spark the imagination and provide an adventure for the senses, the much beloved and newly renovated Huntington Hotel re-emerges in May 2014 from a $15 million renovation as The Scarlet Huntington. The Scarlet Huntington builds upon the property's original charm, graciousness and exceptionally high standards while introducing locals and visitors to a unique and avant-garde style that is influenced by a vibrant Singapore Peranakan heritage woven together with the opulence of San Francisco. More than just a name, The Scarlet possesses a distinguished charm and charismatic aura, likened to a gracious hostess who indulges guests with a luxurious stay experience. Providing a warm ad familiar welcome, the iconic red of the former Huntington Hotel's exterior - as displayed in the brick facade and illuminated sign high atop the hotel - will permeate the new aesthetic, representing the hotel's heritage while embracing the passion and allure defined by The Scarlet; offering uninhibited luxury to every guest. ... more   less 
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Also Known As:
The Huntington Hotel & Nob Hill San Francisco
The Huntington Hotel And Nob Hill Spa

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