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“Major Let Down - I'll Never go Back”

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The Scarlet Huntington
Ranked #13 of 227 Hotels in San Francisco
Certificate of Excellence
Stoneham, Massachusetts
Level Contributor
97 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
“Major Let Down - I'll Never go Back”
2 of 5 bubbles Reviewed August 27, 2013

I stayed here Friday and Saturday 23-24 August 2013. My room was unacceptable. For this category of property everything should be shipshape but failed miserably. I was assigned room 701. Most of the springs in the mattress were worn out. The minibar refrigerator was totally empty and was disconnected. As for the spa? Both the oblong pool and whirlpool water were dirty. I believe this was due to poor design more than anything since attendants were constantly having to mop overflow back into the pool. Foot traffic just made dirty puddles which were then simply mopped back into the pool. Outrageous! For the $$$ / value you will certainly fare better elsewhere.

Room Tip: Don't even bother! A total let down.
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  • Stayed August 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
1 Thank Swissdiner
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HuntingtonHotelSF, Public Relations Manager at The Scarlet Huntington, responded to this review, September 2, 2013
Dear Swissdiner,

Thank you for sharing your honest feedback with us regarding your recent visit to the Huntington Hotel. We're very sorry to hear that you found your stay to be unacceptable -- that is certainly never the feeling we want our guests to leave the hotel with.

Your concerns about Room 701 and the pool and whirlpool in the spa are being addressed with the appropriate departments for immediate attention.

Although we did disappoint you during this visit, and you've mentioned that you'll never return, we do hope that you'll reconsider when your travels bring you to San Francisco in the future.

Wishing you all the very best in your travels...

Sincerely,

Kellie
Public Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,318 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (316)
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English first
London, United Kingdom
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed August 27, 2013

We recently started our American trip in San Francisco and after careful searching with the help of American Express Travel Platinum Service decided on The Huntington Hotel.
We arrived and greeted by friendly staff, not as big a reception area as I expected but service was good. Both our rooms were upgraded which was due to being on The American Express programme. Our Suite was very big, clean comfortable. The views not the greatest but from our other room views better.
The bar was busy and where a lot of locals come as the consider it one of the best bars in town. The restaurant was very decent food and lovely maitre d.

Room Tip: Ask for a refurbished room, although all may be refurbished by now. Or a bathroom with 2 sinks.
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  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank susan h
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
UK, Herts
Level Contributor
39 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
2 of 5 bubbles Reviewed August 23, 2013

We were really looking forward to staying at this place as a culmination to our West coast trip and it was a major let down! The doorman named Jason was friendly and helpful when we pulled up at the hotel before dropping our rental car off. Our luggage was swiftly taken and we were checked in pretty quickly even though it was slightly before their check-in time. We were informed by the front desk upon check-in that the hotel restaurant was out of action due to a leak and that breakfast would be served in one of the conference rooms and that the problem should be rectified in the next two days. We dropped our luggage off at the room and straight away noticed how tired it was...the bathroom was a throwback from the 60s and all the doors were old and paint on them thick and yellowing...There was also, bizarrely, a 60s kitchen in the suite with no cutlery, teak kettle cups or glasses in it, complete with a big fridge and a hob...air con was also dated and pretty noisy.We called reception that evening when we came back from sightseeing to say that the room wasn't as luxurious as we expected it to be; after all, we booked a junior suite and were told that we were upgraded to a better room anyway and that they couldn't change the rooms that night and would see what they can do the next day - we heard nothing...Taking into account that the restaurant was out of action the complimentary continental breakfast was pretty lame...a plate of fruit, some croissants and plate of cheese and ham, all the guests looked just as unimpressed as us. They did allow people to take the food away, which was a bonus as otherwise you were sitting at the round tables sitting 10 in a small room. Waiting staff at breakfast were friendly and polite and so were the housekeeping staff. We saw a lot of them every day as the staff elevator was being updated too. We had spa treatments in the hotel spa which was clean but pretty small and saunas and steam rooms are located separately in men and women's changing areas. Pool is small and smelt of chlorine too much so we didn't go in...on the other hand staff in the spa were nice and treatments pretty good.
We found out that the hotel was an apartment block before, so guess that explains the kitchen in the room we stayed in; looks like they simply didn't bother taking it out when it became a hotel. All in all a hotel with great potential if it gets updated!
On the plus side, the location of the hotel is good with cable cart running right outside the door, Union square shops are 20min walk away and the Ferry building market is just at the end of the cable cart tracks and is a great place to grab some lunch.

  • Stayed August 2013, traveled as a couple
    • Value
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    • Cleanliness
    • Service
Helpful?
1 Thank Sonnite
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HuntingtonHotelSF, Public Relations Manager at The Scarlet Huntington, responded to this review, September 17, 2013
Dear Sonnite,

Thank you for taking the time to review your recent stay with us. I'm sorry to hear that we didn't meet your expectations -- we never like to hear that from our guests, of course. While I'm happy that you were impressed with our staff, including Jason at the door, the wait staff, spa staff, and housekeeping staff, it didn't add up to a great stay for you since the room was unsatisfactory. We greatly apologize for the inconvenience of taking your breakfast in one of our conference rooms during the leak we experienced in our restaurant. I'm happy to inform you that we are preparing to undergo a renovation of the hotel soon, and I'm confident that should you give us a second chance upon a future visit to San Francisco, we would make a stronger and more positive impression upon you.

Thank you again for taking the time to share your honest thoughts with us. Wishing you safe and happy future travels...

Sincerely,
Kellie
Public Relations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Guelph, Canada
Level Contributor
247 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 154 helpful votes
3 of 5 bubbles Reviewed August 18, 2013

Had high hopes for our 4 night stay at the Huntington. Upon arrival, the doorman was friendly and helpful in getting us into the hotel, off a busy and crazy street. Unfortunately, that was our best service during this stay.

Reception was frosty and overly swift. No welcome, no offer of an upgrade (which I would have paid for), no explanation of hotel amenities, and certainly no warmth. Perhaps it's because our booking was pre-paid, but I've never had a luxury hotel be so cold upon my arrival. This sets a bad tone from the start.

Our room was a standard king, on a middle floor. It was not overly large, but had enough space for us and our stuff. Carpet was in need of cleaning and repair, baseboards and walls and doors were nicked and rough looking. Bathroom was spacious and clean, but needed some more space to place our things. We were surprised and disappointed to have no in-room coffeemaker. This meant we had to leave the hotel to get a cup of java every time.

The hotel bar/restaurant was dark and clearly popular. It was also very pricey.

We never did find the spa, pool, or gym. The concierge service was so frosty and slow that we made our own arrangements. We witnessed the same frosty service being given to other guests. Surprising, again, as you wonder why they bother having a concierge.

Cleaning and maintenance staff and the doormen were friendly and professional. While we found the doormen often missing just as we arrived with hands full of coffee or shopping bags, they were always gracious and friendly and helpful when they were present. Can't blame them for being overworked!

All in all, I suppose some people have loved this hotel. I found it frosty and pompous. Too bad, as we'd have happily returned. Maybe when they invest in some freshening up of rooms and some customer service training?

Room Tip: Ask for higher floors, as street noise can be a bit much given location. Ask for town car service w...
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  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank McMarshal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HuntingtonHotelSF, Public Relations Manager at The Scarlet Huntington, responded to this review, September 2, 2013
Dear McMarshal,

Thank you for taking the time to review your recent stay with us. I'm very sorry to hear that you were unhappy with the service you received. It's unusual to hear that our staff failed to meet expectations, and we're in the process of addressing the specific service issues you mentioned in your review with our staff.

You absolutely should have received a warm welcome from the front desk staff upon check-in, along with a full description of the hotel's amenities, including the spa, pool and gym. You're right in stating that a warm reception sets the tone for a stay, and we didn't get your visit off on the right track. I am sincerely sorry about that, as well as for the condition of the room -- the nicks and scrapes you mentioned.

I'm happy that you found a bright spot in your stay to be our housekeeping and door staff. They certainly are an invaluable asset to the hotel, and we're very aware of the impact their dedication to their jobs has on our guests.

We'd like to share with you that we will be undergoing a renovation of the hotel soon, and we hope that the next time your travels bring you to San Francisco, that you'll give us another chance to improve your impression of us. We would love to change your mind and make you a fan of the Huntington Hotel in the future.

Thank you again for sharing your honest feedback via TripAdvisor. We wish you happy and safe travels.

Best Wishes,

Kellie
Public Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bay City, Michigan
Level Contributor
26 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 bubbles Reviewed August 15, 2013

This is one of San Franciscos finest and oldest hotels. Sitting on Nob Hill it is in a great location. The hotel is very elegant with an old world charm only found in these old hotels. The rooms are very roomy and well appointed. The staff and the service were exellent. Seems to me that a small percentage of guest will always find fault in something. Thow out the bottom and top 20 when reading these reviews. There are many options when staying in San Francisco and the Huntington is one of the great old hotels in the city. Easy to get too and very conviently located within walking distance to Union Square, Chinatown etc. Old world charm is waiting!

  • Stayed September 2012, traveled as a couple
    • Value
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Helpful?
1 Thank johnedward1969
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Flagstaff, Arizona
Level Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed August 13, 2013

From the time I made our reservation to the time of checkout, the experience was flawless. Surprised? Me too! But just goes to show there can be places that really are a step above the rest.
The staff is friendly, professional while being relaxed in their effortless way of going about your needs. The place is what can I say? Comfortable with an understated elegance. So plan to have a good time and mind yours manners- the place makes you want to.

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank OneWomanWest
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
new jersey
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed August 12, 2013

We booked this hotel through Hotwire and got a very good price. Would stay here in the future. The Nob Hill Location is great. You feel very safe and the neighborhood is Charming. It was if we were stepping back in time. Friendly doorman and there was a historical feel down to the piano music in the bar. Rooms were clean and had a feeling of history. Very clean and modern bathroom. My husband loved the fitness room and spa. Best hotel on our California road trip!

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank chris297NewJersey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Scarlet Huntington

Property: The Scarlet Huntington
Address: 1075 California Street, San Francisco, CA 94108-2251
Phone Number:
Location: United States > California > San Francisco > Nob Hill
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Spa Hotel in San Francisco
#7 Romantic Hotel in San Francisco
#10 Luxury Hotel in San Francisco
#15 Family Hotel in San Francisco
#17 Business Hotel in San Francisco
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — The Scarlet Huntington 4.5*
Number of rooms: 134
Official Description (provided by the hotel):
Designed to spark the imagination and provide an adventure for the senses, the much beloved and newly renovated Huntington Hotel re-emerges in May 2014 from a $15 million renovation as The Scarlet Huntington. The Scarlet Huntington builds upon the property's original charm, graciousness and exceptionally high standards while introducing locals and visitors to a unique and avant-garde style that is influenced by a vibrant Singapore Peranakan heritage woven together with the opulence of San Francisco. More than just a name, The Scarlet possesses a distinguished charm and charismatic aura, likened to a gracious hostess who indulges guests with a luxurious stay experience. Providing a warm ad familiar welcome, the iconic red of the former Huntington Hotel's exterior - as displayed in the brick facade and illuminated sign high atop the hotel - will permeate the new aesthetic, representing the hotel's heritage while embracing the passion and allure defined by The Scarlet; offering uninhibited luxury to every guest. ... more   less 
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Also Known As:
The Huntington Hotel & Nob Hill San Francisco
The Huntington Hotel And Nob Hill Spa

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