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“Loved the Mark Hopkins!”

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InterContinental Mark Hopkins San Francisco
Ranked #64 of 228 Hotels in San Francisco
Certificate of Excellence
GreenLeadersGold level
Reno, Nevada
Level Contributor
60 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 95 helpful votes
“Loved the Mark Hopkins!”
Reviewed January 24, 2013

Great historic hotel, nicely upgraded. Very comfortabe bed. We asked for and received a room near the elevator and didn't hear it at all. We were on the 8th floor so only heard an occasional cable car which added to the charm of the place.
Top of the Mark was a bit dissapointing, the noise level was very high but we were there on a Saturday night at 7 pm so that was probably one of their busier times.
The staff were all very helpful and the complimentary use of the towncar to take us back to the train station was a nice perk.
As previous reviewers had noted, the main faults were the high internet charge and lack of a sundries shop to buy a soda, snacks etc.
There was a Sunday breakfast off the lobby but other than that the only dining option is Top of the Mark. The bellman did say there was a soda machine in the garage area, we didn't drive so went across the street to the Fairmont to get odds and ends in their gift shop.
Would definitely stay here again.

Room Tip: we paid $20 extra for an upgraded king room if available when we made the reservation., It was an...
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  • Stayed January 2013, traveled as a couple
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Helpful?
Thank coldsprings1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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English first
Boston, MA
Level Contributor
100 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed January 23, 2013

Marc Hopkins has some of the best views of any building in San Francisco... We had a breathtaking view of Nob Hill, the cathedral, and even a part of Golden Gate bridge. Our room was very nice, but quite small even though I was upgraded because of my Ambassador status. The receptionists were very courteous and ready to help. Overall I really enjoyed my stay.

  • Stayed May 2012, traveled as a couple
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Helpful?
1 Thank Ski22345
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Geneva, Switzerland
Level Contributor
17 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed January 23, 2013

So...everything was great. We were there in August and I know that there is no such thing as a cheap hotel rate in any major city in August. I have kind of an odd story because it was my Fantasy Football draft while I was there, so I went to the restaurant on the top thinking that was the best place to get Internet access provided by the hotel (at a cost). It was early AM so I had a coffee and OJ to get me going. When I realized that there was virtually no access (can't do that with a FF draft), I decided to go to the lobby, which ended up having a very good connection. The moral of the story, though, is that my couple of morning drinks cost $16. C'mon. Are you serious? I was there about 5 minutes. I honestly thought the waiter was going to just tell me "Don't worry about it." To add to it - the coffee in the downstairs lobby was free!

Parking was pretty expensive too ($50/day). There was plenty of off street parking right near by.

  • Stayed August 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
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Helpful?
Thank cathsteve2002
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Parker, Colorado
Level Contributor
21 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed January 23, 2013

Wife and I stayed over the New Year, 2012-2013 for 3 nights. Experienced Friendly service, but the hotel is somewhat dated. Wireless internet service is spotty. The bathrooms have not been modernized to our satisfaction. Of course, it does have spectacular views, but if you face California Street, the windows are not very soundproof and you hear all of the traffic, including the noisy cable cars. Moreover, they leak a lot of cold air, not good when it gets chilly in the nighttime in January. We have stayed at other historical old hotels in the same area, such as The Fairmont and The Huntington, and think that we will next time explore one of the newer, smaller and more modern, boutique hotels for a change of pace.

  • Stayed December 2012, traveled as a couple
    • Value
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Helpful?
Thank Jeffrey H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed January 22, 2013 via mobile

The hotel is beautiful with a clear historical significance. The position of the hotel was by far our favourite thing about the hotel. It was at the top of nob hill with easy access to the cable car which takes you to union square, china town and all the way down to fishermans wharf. The view from the room was amazing! The rooms were quite small but the bathroom was ridiculously small just fitting one person. The pipes in the shower are very old which caused some annoyance. There was no real restaurant at the hotel but the room service was delicious. Overall it was a lovely hotel but maybe intended for business men rather than families.

  • Stayed January 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
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Helpful?
Thank siacambac
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at InterContinental Mark Hopkins San Francisco, responded to this review, August 15, 2013
Dear siacambac,

Thank you for your candid review. It is lovely to hear you liked our hotel. It is our goal to consistently provide superior service and accommodations at our hotel and your comments are very important to us. We rely on you, our guest, to let us know how we are doing and how we can better meet your needs. We have taken note of your valuable comments and will use these to monitor and improve the quality of our product and services we offer to our guests.

Thank you for staying with us, and we hope to have an opportunity to serve you again.

Sincerely,

Connie D
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Folsom, California
Level Contributor
29 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed January 17, 2013

We decided to stay at the Mark Hopkins because of its location and its historical significance. The hotel is located at the top of Nob Hill and has awesome views, nicely updated rooms with comfortable beds, pretty bathroom with incredible water pressure in the shower (unusual these days), the staff is great, and a very nice fitness center. The negatives - could use some new furniture in the lobby, no gift shop, and no real restaurant. The signature Top of the Mark bar has some of the best views in all of San Francisco, but Intercontinental has stripped it of its former historic significance and ambiance by removing the original bar. In its place they've installed a dance floor (probably better for money generating events like weddings), but it's not the same! The only place to get food (breakfast & appetizers) is at the Top of the Mark. The lack of a real restaurant sucks. They should bring in a signature chef and do something exciting.

Room Tip: try to get a room with a bay view
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  • Stayed January 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank mlk18
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at InterContinental Mark Hopkins San Francisco, responded to this review, August 1, 2013
Dear mlk18,

Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate your nice comment regarding the bathroom.

However, We’re sorry we fell below your expectation regarding the lobby furniture and the the lack of good restaurant. We will look into this point. I assure you the feedback of our hotel will be reviewed and most certainly forwarded to the appropriate departments. We take the confidence our guests place in us very seriously and work diligently to rectify any unsatisfactory experiences. We hope you give us a chance in the future to show you how great our hotel is.

Sincerely,

Orlando A.
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Andreas, CA
Level Contributor
38 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed January 17, 2013

A great upscale property on Nob Hill. While the walk to Union Square is easy (downhill), consider using the trolley to get back to your room. The staff is efficient and cordial rather than aloof and/or haughty. The latter traits can regularly be found in supposed "high end hotels". Not cheap, to be sure, but worth the up-charge.

  • Stayed December 2012, traveled as a couple
    • Value
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    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank Eagle2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about InterContinental Mark Hopkins San Francisco

Property: InterContinental Mark Hopkins San Francisco
Address: 1 Nob Hill, 999 California Street, San Francisco, CA 94108-2228
Phone Number:
Location: United States > California > San Francisco > Nob Hill
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Wheelchair access
Hotel Style:
#15 Green Hotel in San Francisco
#36 Luxury Hotel in San Francisco
#44 Romantic Hotel in San Francisco
#55 Business Hotel in San Francisco
#65 Family Hotel in San Francisco
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — InterContinental Mark Hopkins San Francisco 4*
Number of rooms: 383
Official Description (provided by the hotel):
HISTORIC GRANDEUR ON THE CREST OF NOB HILL As splendid now as when it opened to great fanfare in 1926, InterContinental Mark Hopkins San Francisco is one of the city’s finest hotels with a long legacy of service excellence. Located at the crossing of three cable car lines, the venerable landmark is minutes from Union Square, Chinatown, and the Financial District. Fisherman’s Wharf and the Golden Gate Bridge are short drives away. ... more   less 
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Also Known As:
Intercontinental Mark Hopkins San Francisco Hotel San Francisco
Intercontinental San Francisco
San Francisco Intercontinental

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