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“Outstanding” 5 of 5 stars
Review of InterContinental Mark Hopkins San Francisco

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InterContinental Mark Hopkins San Francisco
Ranked #69 of 233 Hotels in San Francisco
GreenLeadersGold level
Sydney, Australia
Level Contributor
33 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
“Outstanding”
5 of 5 stars Reviewed November 19, 2012

I have just finished a 5 night stay here and highly recommend it. Stayed on 17th floor in a Club Room.

Room was clean, tidy and modern. Bathroom was massive - as big as the room nearly! Room was also very spacious. Found the room to be very quiet - minimal street noise and almost no hotel/ guest noise unless someone was outside the room.

Excellent housekeeping service - they figured out we liked the soap so a few extra were left. Room was always immaculate.

Beds are soooo comfortable - like a huge pillow of air.

In room facilities were great - Internet was fast and there was a coffee maker (although we did not use it). There was a shortage of power points and in our room, no desk but we just used a side table and the ottoman easily enough. Air conditioning was good and enjoyed the ability to open the window.

In room dining was prompt and usual fare for a hotel of this nature.

All reception/ concierge staff were friendly and helpful. Doormen were lovely and remembered our names. Use of the town car was appreciated.

Club lounge facilities were exceptional! We made good use of these - breakfast, high tea and cocktail and hors d'ouerves hour. Food quality and range was excellent. The staff in the lounge were exceptional - answering questions,arranging things for the room and helping with the medical service. Nothing was too much trouble for them.

Top of the Mark - loved the view but found the menu (light dining) to be very limited. Good drinks but did not appreciate the attitude from front of house - found him to be quite rude. Despite being a hotel guest he did not want to give us the window table as he wanted to leave it for a group of 4 (we were a party of 2).

Location - yes it is a little out of the way but that can also be a good thing especially when you encounter the issues on the street in other parts of town. Found the walk down easy enough, similarly got on to cable car quickly each time. Tended to taxi back up due to where we had been.

Overall - Really enjoyed the stay and would happily return. Would be great to see day spa type facilities though!

PS - to the last reviewer re the 10 cent charge - that became law in SF in October. I encountered it in a number of places like Walgreens.

Room Tip: Higher floors for view
See more room tips
  • Stayed November 2012, traveled with friends
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank AFlyingKiwi2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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2,185 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (525)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Thai first
  • Turkish first
  • Any
English first
Bristol, United Kingdom
Level Contributor
26 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 stars Reviewed November 19, 2012

Great Hotel. Stayed in May 2012. Receptionist was a problem. Extreme attitude however the rest of the hotel was awesome. Highly recommend the restaurant at the top of the hotel: Top of the Mark. Breakfast is well worth it! 360 view of San Fran! However check the weather forecast. If its foggy you will not see much. The staff in this restaurant were really good. Rooms were spacious, comfortable and relaxing. Concierge were very informative. Well worth the visit!

  • Stayed May 2012, traveled on business
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
1 Thank Adam515253
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chicago, Illinois
Level Contributor
39 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 stars Reviewed November 18, 2012

There is no gift shop or place to pick up quick essentials nearby unless you go across the street to the Fairmont, where, you will be told after the clerk runs your credit card that you need to pay $0.10 for a bag - that is after the Fairmont gift shop clerk finishes up her conversation with another hotel staff person who is visiting. Back over at the Intercontinental, you might want to go up to the Top of the Mark for a late lunch - wrong! Even though hours are never stated in any of the in room hotel documentation, lunch is only served until 2pm. You can access the internet at two different price points, unfortunately the "basic" service is like revisiting dial-up internet from the year 2000.

Rooms were nice and all that jazz, but this hotel was only so so.

  • Stayed November 2012, traveled on business
    • 2 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
Thank aja9p9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Newcastle, Australia
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed November 17, 2012

Excellent location on Nobb's Hill. You get the exercise climbing the hill. Great views & excellent cocktails. Close to the famous cable car for trip to fisherman's Wharf. Hotel was good at given hints & advice.

Room Tip: Quiet ambience so all rooms good.
See more room tips
  • Stayed June 2012, traveled solo
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank Hubert1944
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Montreal, Canada
Level Contributor
50 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
4 of 5 stars Reviewed November 15, 2012

I just returned from a 2 night stay at the Intercontinental Mark Hopkins in San Francisco. I am a female, solo business traveller and I felt very safe and secure at the hotel. I stayed on the 11th floor and my room had a beautiful view, a very comfortable bed and a spacious bathroom. The room was immaculate and very quiet. The Top of the Mark was very nice for lunch (although the atmosphere was a bit "cold") but I found myself missing a cozy bar/restaurant in the lobby of the hotel. The walk up and down to Union Square is always great to get the heart rate going. I met three "older" ladies on my way up one night and they were having a bit of a hard time. This might not be the best location if you cannot walk steep hills, up or down. SF is a walking city and you do not want to always rely on taxi's. I walked from the hotel over to the Marina district (Chestnut Street) and it was fabulous. Make sure you try the Slanted Door for dinner one night in the Ferry Building. It is fantastic. I would stay at the Mark Hopkins again, it is a lovely SF hotel.

  • Stayed November 2012, traveled solo
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank Liz B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Miami, Florida
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed November 14, 2012

My husband and I just returned from a 3 night stay at the Intercontinental Mark Hopkins in SF. We absolutely loved the hotel! Our room was very spacious and comfortable. The bathroom was clean and the bed was awesome! Our room was on the 12th floor and had wonderful views of the city. From the moment we arrived, we were greeted by a friendly staff and had a speedy check-in. We were celebrating our first wedding anniversary and the front desk staff wished us well and noted it. Later that evening we received a card from the hotel and some delicious strawberries wishing us a "Happy Anniversary" from the Mark Hopkins. It was a perfect weekend and we are so pleased that we chose to stay here for this memorable occasion. We will definitely return to this hotel.

  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Christy C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Central Point, Oregon
Level Contributor
18 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed November 11, 2012

I stayed here for two weeks for business in late November/ early December. The hotel is truly beautiful during Christmas. The Mark is exactly what one should expect from a 4-5 star hotel. The service was great the rooms were clean with very comfy bedding and the bathroom was big enough for for two girls to be staying for two weeks. I have not one bad thing to say about this place after spending the longest stretch I have ever spent in one hotel - this fact alone I think speaks volumes.

  • Stayed December 2011, traveled on business
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank TiffanyHonestandFair
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about InterContinental Mark Hopkins San Francisco

Property: InterContinental Mark Hopkins San Francisco
Address: 1 Nob Hill, San Francisco, CA 94108
Phone Number:
Location: United States > California > San Francisco > Nob Hill
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Wheelchair access
Hotel Style:
#14 Green Hotel in San Francisco
#40 Luxury Hotel in San Francisco
#44 Romantic Hotel in San Francisco
#56 Business Hotel in San Francisco
#65 Family Hotel in San Francisco
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — InterContinental Mark Hopkins San Francisco 4*
Number of rooms: 380
Official Description (provided by the hotel):
HISTORIC GRANDEUR ON THE CREST OF NOB HILL As splendid now as when it opened to great fanfare in 1926, InterContinental Mark Hopkins San Francisco is one of the city’s finest hotels. Located at the crossing of three cable car lines, the venerable landmark is minutes from Union Square, Chinatown, and the Financial District. Fisherman’s Wharf and the Golden Gate Bridge are short drives away. ... more   less 
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Also Known As:
Intercontinental Mark Hopkins San Francisco Hotel San Francisco
Intercontinental San Francisco
San Francisco Intercontinental

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