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InterContinental Mark Hopkins San Francisco
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Reviews (2,677)
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Reviewed November 9, 2012

This review has been hard to write. First the location on Nob Hill may have been prestigeous in history, but today it is out of the way for those wanting the true walk about San Francisco experience. The trolleys do have a stop behind the hotel and down the hill which allows for a great ride, but you still must wait in long lines to get on. Forget about the Top of the Mark being something other than a wonderful view. The once famous hot spot is now just the basic hotel restaurant. You know the one they have to have to earn a certain star. Think running children and cheap placemats. A diner with a view. The hotel rooms were nice and I would give them an above average for decor and comfort. We had a lovely front facing bay view. However do not expect any internet! Remember we are in the heartland of the U.S. computer industry. For some reason this property was left in the 19...(when did we not have internet)! The hotel entrance was a traffic disaster with cars almost to the front door, juggling valets, bellhops, conventioneers and tourists. The lobby was tiny and as there was a convention in full swing in this relatively small hotel the convention overflowed into the lobby so there was no other guest seating, or corner to hide. The desk staff had attitudes and were most unhelpful and surely. When I asked for a manager an arrogant desk clerk claimed the title and was no help. I travel a lot so I demanded to see the true full manager of the hotel. I am a paying Intercontinental Loyalty member so I made a few calls and wham, the "Twist". An incredible, helpful, friendly capable manager! She came to our room to listen to our complaints and then acknowledged our concerns, apologized for the true and lousy internet (complete new system on the board for Jamuary, 2013), the lack of any gracious dining, rude desk help etc... She knew our complaints were not frivolous and made arrangements for a car and driver to take us to the sister Intercontinental in the Financial district which has quality internet and a gourmet restaurant, full facilities and a pool. This was a true Intercontinental. I realize all chain hotels and locations are different, however at the level of the chain there should be some consistant standards, and the Mark Hopkins has been left to live off of its history and former glory.. Intercontinental I hope you give your dedicated manager something concrete to work with and allow investment in this historic property.

  • Stayed: October 2012, traveled as a couple
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1  Thank P H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 9, 2012

Room large, well equipped, well decorated and very comfortable. Nothing seemed to be too much trouble at reception at this hotel, we booked in early and were given our room immediately. One evening we had a meal in our room and this was excellent, breakfast was also of a very high standard.

  • Stayed: October 2012, traveled as a couple
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Thank Bluebird44954
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 7, 2012

I loved the location, the service, the room, view, etc. Cable cars are very close and Chinatown is at walking distance.
The view from the bar at the top is amazing. The bathrooms are beautiful.
The only complaint was the costly parking.

  • Stayed: June 2012, traveled with family
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Thank palmera-csl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 7, 2012

After reading many of the reviews, I decided to stay here for 4 nights with my wife. We stayed in a deluxe king room on the 11th floor. Nice views, no street noise, AC worked, TV was great, etc.

I saw that some people complained about the AC not working or the water pressure being low, but I don't believe this to be the case. In addition, I believe the price to be reasonable (~$220/night). The location is excellent (top of nob hill), and is a hearty uphill walk from Union Square.

My room was cleaned every day, and the bathroom had nice tile work to it.

Definitely get a drink in the afternoon or breakfast on top of the mark! Certainly worth it for the views.

Would I stay here again? Yes.

Room Tip: The higher the better.
  • Stayed: November 2012, traveled as a couple
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Thank thavwplaya
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 7, 2012

Made a very last minute booking with this hotel and was not disappointed. A great location, good sized, clean room with a lovely view. Very comfy bed, nice bed linen and plenty of complimentary toiletries, robe, slippers, coffee-making etc. Had drinks in Top of the Mark which, although a bit pricey, added a nice treat to our time away and the view was amazing. Great fun listening to the live music up there too.

  • Stayed: October 2012, traveled with family
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Thank Jjw667
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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