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“Really Nice Nob Hill Hotel!”

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InterContinental Mark Hopkins San Francisco
Ranked #65 of 228 Hotels in San Francisco
GreenLeadersGold level
Miami
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Really Nice Nob Hill Hotel!”
Reviewed March 23, 2008

We got this hotel for a steal on Priceline. We could not have been happier and it is a TRUE 4 star hotel. It is true that internet is not included, and that is annoying. But overall, this hotel is certainly top of the line in most other ways. I would 100% stay here again. It was in a great location to catch public transportation and it was also a good jumping point for exploring the city.

  • Liked — the room very very plush and comfortable
  • Disliked — some of the staff was a bit aloof - but mostly friendly
  • Stayed March 2008, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
1 Thank Gutrose
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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  • Value
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Orem, Utah
Level Contributor
283 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 143 helpful votes
Reviewed March 15, 2008

I stayed at this hotel for two nights during a recent business trip. My colleague and I were attending a seminar being held at the Fairmont SF on Nob Hill. The Mark Hopkins is directly across the street from the Fairmont but rooms were available for about $60/night less.
The Mark Hopkins is a classically decorated, stately hotel. For the most part, it is in very good repair with the exception of the windows which were rather loose in the casings and did not provide good sound insulation from the street down below.
Good touches include wireless in the rooms, available for a fee, a well-stocked mini-bar (somewhat better than usual), and 24-hr room service.
One thing I really have to mention because it's a personal pet peeve of mine is the in room coffee. This hotel has a dedicated station with one of the best stocked supplies of sugar (including sugar in the raw), dry creamers, coffee and tea. I always run out of creamer at other hotels and really dislike when the coffee pot is in the bathroom. This was a nice touch. Ironically, our colleagues who were staying at the pricier Fairmont reported that they had no coffee in their rooms at all.
Service is very good at the hotel. The door staff in particular were very good, including providing access to the town car for local restaurant trips on a couple of occasions. Desk staff were good and accommodated our need to check out later in the day owing to the illness of my colleague.
Downsides are that this is an older hotel with sash windows that lack screens and do not lock. I would not stay there with small children. More importantly, the street is very noisy. I was staying on one of the lower floors (around 4) and was bothered by the street noise. It is worthwhile to pay a little extra for an upgraded business room on a higher floor. My business associate was around the 10th floor and was not bothered by the street noise. Her room was about $20 more per night.
I would stay here again for business in this part of town (on a higher floor) but not for personal travel.

  • Liked — quality of service and amenities
  • Disliked — noisy windows
  • Stayed February 2008, traveled on business
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
Thank New2Cal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed March 14, 2008

Well where do I start? This was the first time my fiance and I had been to San Francisco and it didn't dissapoint! It is such an amazing city with so much to do and the Mark Hopkins only contributed to the good times we had!

We stayed at the Mark Hopkins for 6 days and our stay there was a pleasant one. All staff were very helpful and our rooms were always cleaned to a high standard. My now finace proposed to me on the Golden Gate Bridge and we celebrated our engagement at the Top of the Mark (hotel restaurent on the top floor). The food was lovely and it was a very romantic setting due to the spectacular views across the city and the dance floor in the middle of the restaurant where couples slow danced!

I thought it would also be useful to review a few things we did and places we ate so here goes:
- Fior d'Italia: Claiming to be the oldest Italian restaurant in USA, this was a great restaurant to get hearty Italian dishes for a very reasonable price.
- Aqua: A two star michelin restaurant. Of course very pricey but well worth it! The waiters are very firendly and it didn't feel prententious at all!
- Sear's Finest Foods - You MUST go here for brekkie! Typical US breakfast, huge portions and unlimited coffee!
- Hiring bikes at Blazin' Saddles: We hired bikes here, rode them, over the Golden Gate Bridge and stopped for lunch in Sausilito. By far our best day because we got engaed but also the breath-taking views from the bridge! You can ferry back to pier 41 from Sausilito.
- Chinatown Alleyway Tours: We really recommend going on a tour around Chinatown and Alleyway Tours are a great group of people to take you around! Your tour guides are high school kids who either live in China Town or are very interested in its history and up keep. The tour is very cheap and all money goes towards the development of the area and keeping the streets clean. You will certainly learn things that no guide book can provide!
- Ferry Building: An undercover market with lots of gourmet food shops. We went to a lovely diner called Taylors Automatic Refresher - best milkshakes ever!!
Frascati: One of the best restaurants we went to while in SF. Simple food cooked very well. Their peanut butter and chocolate ice cream was to die for!
Golden Gate Park: Take a whole day out just to look round this park. Beautiful botanical gardens and Japanese Tea gardens. If you make it to the other end of the park go to the Beach Chalet for drinks/food. It has stunning views of the Pacific Ocean.

We can't wait for the next time we're back in San Fran! Hope you have as much fun as we had!

  • Liked — The room and the location
  • Disliked — Being on top of a huge email!
  • Stayed February 2008, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank GemmaB1982
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The World
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed March 7, 2008

The hotel is centrally located- all of the major attractions of San Francisco are easily accessible from the hotel by car, public transportation, walking, or taxi, e.g. Fisherman's Wharf, etc. The top of the hotel also has a great view of the city- it s on top of the hill and is the highest building in the area. Just as a fyi, it is a steep hill so be prepared but then so is most of San Francisco. The service is also excellent- from the bellhops to room service to the Top of the Mark.

BUT be prepared to pay for that service. The parking is reasonably priced relative to the area- there is cheaper parking just around the block so you can save money that way but lose the valet service- your call.

While all (or most) hotels have a room service fee, the Mark Hopkins adds an additional 15% gratuity to your room service automatically- no discretion. Maybe they like to ensure their room service gets their fair due but it is a bit much to force you to pay what is considered discretionary.

If the rationale is that guests might not know what to tip and this is a way to help with that, a better way that is less presumptuous would be to do what many other establishments do- put on the bill the suggested tip by percent (e.g. 15%, 18%, 20%)- that way if you are unsure of what to tip, you can see what is suggested and decide for yourself as opposed to being forced to tip- it'd be like when you are at a restaurant for 2 and the bill comes with the tip included- it's a bit presumptuous of the waiter to tell you how good their service is. While other parts of the world may include gratuity in the bill, that is not so here in the US barring a large party or something similar.

The biggest complaint though is that they make you pay for internet service...per computer. Yes, they make you pay for internet service- that is being nickel'd dimed. It is not complimentary and instead of a per room access charge, it is a per computer access charge. So if you have 2 laptops, you pay per laptop.

For a 4 star hotel, this is simply unacceptable- when motels give you free internet access, you know there is something wrong when you have to pay for basic service here. It is not as if the internet access is secured wireless, it is simply wireless (and ethernet) that you have to pay. While the charge itself is not much, it is too much to pay for something so basic now-a-days, especially for a 4 star hotel. Just for comparison, as someone else mentioned, the Fairmont across the street provides free wireless. Hell, the coffee shop across the street offers free internet. This left an unpleasant taste in my mouth- if it wasn't for this, my rating would have been at least 1 star more. It's one of those little things that just annoys...

Other than those things, the overall experience was great- the view and service was very good. And if you book through hotwire they do provide you with the option to upgrade (to an higher floor) for a small fee (it would still be less expensive than if you paid full price so it would still be a fair deal).

  • Stayed February 2008
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
1 Thank Traveler1A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
McHenry, IL
Level Contributor
128 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 97 helpful votes
Reviewed February 26, 2008

Stayed here on business two nights. First night was fine. Room is small but cushy, nice view, hyper-priced internet connection. Hotel bar upstairs also has beautiful view, high prices, lousy service. Second night checked out at 4am to catch plane back to Chicago. Printer wasn't working, so they promised to e-mail me a bill. 3 weeks later, still no bill. I had to fax a request! Got my bill: they had added over $200 to the second night's price. After 6 more weeks of calling, I finally got it reversed. If you are rich and don't know any better, this hotel is fine. If you care about service try someplace else.

  • Liked — The view
  • Disliked — They can't figure out a bill
  • Stayed October 2007, traveled on business
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
Thank McHenryDad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Warsaw, Poland
Level Contributor
18 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed February 19, 2008

We got this hotel from priceline for a very reasonable price so it wasn't our choice, but it turned to be avery nice base for city excursions. The hotel itself is maintained in an early 20 century style, the rooms are large (I mean comparing to European standards all romms in US are huge ;)) ) and well furnished, the views are spectacular as the hotel is on one of the highest spots in town. Cable car stops just outside front door on the other hand most of the cities attractions are in walking distance, although walkin up and down the hill may be painful. Breakfast is expensive (over $30 per person) but very good, you can find healthy food besides bacon, beans and sausages ;)

  • Stayed January 2008, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
Thank marek1978
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
st louis
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed February 12, 2008

i just returned a few days ago from a 5 day stay at the mark hopkins. this is such a nice hotel, one of the finest i have stayed in. the bed was perfect, high quality linens, down mattress, down pillows, very comfortable for a great nights sleep. i was very sick with a cold, the front desk was very helpful in finding anything i needed. the food at the top of the mark, a must go to place on the top floor with a fantastic veiw of san francisco, food was very good, breakfast was expensive, but perfect. early morning sun on the water and sky line was worth the $63!!
the colors throughout were calm and elegant. the service was truly what you expect in a hotel of this price range.
this was my first trip to san francisco, as much as i have traveled, i can not beleive i overlooked this gem of a city. cable car (california line) runs in front of the hotel. go to china town, eat at the great eastern on jackson, best mongolian beef ever!
i could taste it with a bad cold. go the extra expense, stay at the mark hopkins. i will again.

  • Liked — fancy place, nice everything!
  • Disliked — i liked it all!
  • Stayed February 2008, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
1 Thank rideonchance
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about InterContinental Mark Hopkins San Francisco

Property: InterContinental Mark Hopkins San Francisco
Address: 1 Nob Hill, San Francisco, CA 94108-2228
Phone Number:
Location: United States > California > San Francisco > Nob Hill
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Wheelchair access
Hotel Style:
#15 Green Hotel in San Francisco
#37 Luxury Hotel in San Francisco
#44 Romantic Hotel in San Francisco
#55 Business Hotel in San Francisco
#65 Family Hotel in San Francisco
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — InterContinental Mark Hopkins San Francisco 4*
Number of rooms: 380
Official Description (provided by the hotel):
HISTORIC GRANDEUR ON THE CREST OF NOB HILL As splendid now as when it opened to great fanfare in 1926, InterContinental Mark Hopkins San Francisco is one of the city’s finest hotels. Located at the crossing of three cable car lines, the venerable landmark is minutes from Union Square, Chinatown, and the Financial District. Fisherman’s Wharf and the Golden Gate Bridge are short drives away. ... more   less 
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Also Known As:
Intercontinental Mark Hopkins San Francisco Hotel San Francisco
Intercontinental San Francisco
San Francisco Intercontinental

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