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“Top Marks for The Mark!”

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InterContinental Mark Hopkins San Francisco
Ranked #61 of 230 Hotels in San Francisco
Certificate of Excellence
GreenLeadersGold level
Reviewed September 25, 2012

We spent 5 nights at The Mark and it was amazing! The staff was amazing and we had a beautiful room! It was my wife's 50th, and to our surprise when we arrived back to the room there was very nice bottle of champagne on ice with a personally written card to her! We bought a Transit Passport for 5 days and it was so easy to get around! The California St Cable Car stops in front of the hotel and will take you right down to the Embarcadero. From there you can get on any of the street cars to take you all over the city. The Top of The Mark bar and restaurant is not to be missed, at the top of Nob Hill and the hotel the views and ambiance are incredible! Thank you to all the staff from the doormen to the managers for making our stay absolutely perfect!!!

  • Stayed: August 2012, traveled as a couple
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1  Thank JSWENERTON
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,469 - 1,475 of 2,546 reviews

Reviewed September 25, 2012

I was expecting a grand experience based on all I heard of the Mark Hopkins. Perhaps the bar was set too high.The staff is well trained and very helpful. The bathroom was almost as large as the bedroom, which is saying more about how small the bedroom is. Lots of noise from the street. Get a room off the street. There are rooms with better views than others; make sure you get one at check in. There is a shortage of electrical outlets if you need to work at the desk. My room was dated and neither had the charm of an old hotel or the benefits of a renovated room. There are hotels with a better location. The hotel is not worth paying a premium for.

Room Tip: Ask for a quiet room, off the street, with a view of the bay.
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  • Stayed: September 2012, traveled on business
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1  Thank ishkabibl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 24, 2012

We just returned from a trip to San Francisco, and a pleasant stay at the Mark Hopkins hotel on top of Nob Hill.

There is much to recommend this hotel: it is conveniently located, has spectacular views from most rooms (and especially from the Top of The Mark restaurant on the top floor), the rooms are well appointed, and the staff are uniformly friendly and helpful. All of these things make it worthwhile, but there are a few things keeping it from being great. On this visit, there were a couple of incidents that made part of our stay less than good.

The rooms are a little undersized, but this is to be expected in an older hotel. The problem is that they do not seem to have put much insulation in between the rooms. We were on an upper floor, and we could hear EVERYTHING that went on in the room next to us. Making matters worse was that a recent renovation included low water volume toilets which sound like a small jet taking off. We were awakened every time the neighbour went to the bathroom at night.

Then on our first night, at 5:30 in the morning, a loud noise that sounded like an industrial air compressor started up. Apparently we were not the only ones to complain to the front desk, and the noise discontinued about 15 minutes later. Of course, by that time, we were wide awake. The disappointing aspect of this is that no apology or explanation was forthcoming from the hotel.

On a matter that was really not the hotel's fault, there was a convention in town and it seems many of the conventioneers liked to drink far too much, and then stand in the hallway yelling at each other.

I doubt that I will stay at this hotel again. For all that there is to recommend it, I like to sleep well when I am on holiday. It seems that too little thought went into noise issues when the last round of renovations was undertaken.

Room Tip: Try getting a room away from the street side. The views are better and they may be a little quieter...
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  • Stayed: September 2012, traveled as a couple
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Thank WDTVancouver_Canada
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 24, 2012

The Mark Hopkins Nob Hill was a wonderful place to stay. The hotel staff were all very friendly and accomodating. The rooms are luxurious and the location is perfect. The beds were like sleeping on a cloud.
It's in the heart of everything and we walked mostly everywhere but it is at the top of a very steep hill so if you're not fit you'll want to take a taxi which will get you to wherever you want to go in minutes.

  • Stayed: June 2012, traveled with friends
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Thank Carol H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 24, 2012

My girlfriend and I live in San Jose and occasionally escape to the city so we have stayed in several hotels there. This was by far our best experience! We were celebrating our anniversary and they gave us a complimentary upgrade to suite with amazing views. The staff was the most friendly and helpful staff that I have experienced in San Francisco and would recommend this hotel to anyone. We used to try a new hotel every trip to the city and we will most likely stay here every time from now on!

Room Tip: deluxe room or better is worth the extra cost because the views are incredible
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  • Stayed: September 2012, traveled as a couple
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Thank Devin H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 23, 2012

Stayed here for the first time during Dreamforce conference. A lovely, grand dame of a hotel but a few things. #1 We were on the fourth floor and there was a lot of street noise, including delivery trucks in the wee hours. Ask for a room on a higher floor. #2 There is no food option in the hotel other than top of the mark, which i did enjoy, but which is also fabulously expensive. Go for a drink and enjoy the view. There are some neighborhood places nearby, try the Nob Hill cafe for a cozy Italian dinner. Beware some very steep hills depending on where you walk. #3 Crazy to charge for wifi in hotel of this class. Every staff member I spoke with was very nice. Nothing wrong with this hotel, but overall, I prefer the Hotel Nikko in Union square area, for its locale, nice bar, and conveniences inlcuding a starbucks in the hotel.

Room Tip: Ask for highest floor possible; street noise on 4th floor.
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  • Stayed: September 2012, traveled on business
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Thank KW_Cpl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 22, 2012

My wife and I stayed here a week (17-23 Sept). Even if I was a novice traveler vs the constant traveler I am, I would have still been disappointed with this stay. Cups weren't replaced, complementary room coffee wasn't replenished, and the staff couldn't be bothered. I am on the road 28 days a month, but don't have super high expectations.... I can get the happy staff, same size room, great bed, big screen TV, free Internet ( they charge $18 a day here ), a nice breakfast for 1/6th the price. These guys need to up their game, get over themselves and catch up with the times. I won't stay here again or recommend this establishment.

Stayed: September 2012, traveled on business
Thank Panchit0
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at InterContinental Mark Hopkins San Francisco, responded to this reviewResponded October 17, 2012

Dear Panchit0,

Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We’re sorry you received poor service from our staff and housekeeping which was unacceptable. We will look into this. I assure you the feedback of our hotel will be reviewed and most certainly forwarded to the appropriate departments. We take the confidence our guests place in us very seriously and work diligently to rectify any unsatisfactory experiences. We hope you give us a chance in the future to show you how great our hotel is.

Sincerely,

Orlando A.
Case Manager
IHGCare

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about InterContinental Mark Hopkins San Francisco

Address: 1 Nob Hill, 999 California Street, San Francisco, CA 94108-2228
Phone Number:
Location: United States > California > San Francisco > Nob Hill
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Wheelchair access
Hotel Style:
#14 Green Hotel in San Francisco
#34 Luxury Hotel in San Francisco
#44 Romantic Hotel in San Francisco
#55 Business Hotel in San Francisco
#65 Family Hotel in San Francisco
Price Range: $179 - $559 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — InterContinental Mark Hopkins San Francisco 4*
Number of rooms: 383
Official Description (provided by the hotel):
HISTORIC GRANDEUR ON THE CREST OF NOB HILL As splendid now as when it opened to great fanfare in 1926, InterContinental Mark Hopkins San Francisco is one of the city’s finest hotels with a long legacy of service excellence. Located at the crossing of three cable car lines, the venerable landmark is minutes from Union Square, Chinatown, and the Financial District. Fisherman’s Wharf and the Golden Gate Bridge are short drives away. ... more   less 
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Also Known As:
Intercontinental Mark Hopkins San Francisco Hotel San Francisco
Intercontinental San Francisco
San Francisco Intercontinental

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