The hotel is centrally located- all of the major attractions of San Francisco are easily accessible from the hotel by car, public transportation, walking, or taxi, e.g. Fisherman's Wharf, etc. The top of the hotel also has a great view of the city- it s on top of the hill and is the highest building in the area. Just as a fyi, it is a steep hill so be prepared but then so is most of San Francisco. The service is also excellent- from the bellhops to room service to the Top of the Mark.
BUT be prepared to pay for that service. The parking is reasonably priced relative to the area- there is cheaper parking just around the block so you can save money that way but lose the valet service- your call.
While all (or most) hotels have a room service fee, the Mark Hopkins adds an additional 15% gratuity to your room service automatically- no discretion. Maybe they like to ensure their room service gets their fair due but it is a bit much to force you to pay what is considered discretionary.
If the rationale is that guests might not know what to tip and this is a way to help with that, a better way that is less presumptuous would be to do what many other establishments do- put on the bill the suggested tip by percent (e.g. 15%, 18%, 20%)- that way if you are unsure of what to tip, you can see what is suggested and decide for yourself as opposed to being forced to tip- it'd be like when you are at a restaurant for 2 and the bill comes with the tip included- it's a bit presumptuous of the waiter to tell you how good their service is. While other parts of the world may include gratuity in the bill, that is not so here in the US barring a large party or something similar.
The biggest complaint though is that they make you pay for internet service...per computer. Yes, they make you pay for internet service- that is being nickel'd dimed. It is not complimentary and instead of a per room access charge, it is a per computer access charge. So if you have 2 laptops, you pay per laptop.
For a 4 star hotel, this is simply unacceptable- when motels give you free internet access, you know there is something wrong when you have to pay for basic service here. It is not as if the internet access is secured wireless, it is simply wireless (and ethernet) that you have to pay. While the charge itself is not much, it is too much to pay for something so basic now-a-days, especially for a 4 star hotel. Just for comparison, as someone else mentioned, the Fairmont across the street provides free wireless. Hell, the coffee shop across the street offers free internet. This left an unpleasant taste in my mouth- if it wasn't for this, my rating would have been at least 1 star more. It's one of those little things that just annoys...
Other than those things, the overall experience was great- the view and service was very good. And if you book through hotwire they do provide you with the option to upgrade (to an higher floor) for a small fee (it would still be less expensive than if you paid full price so it would still be a fair deal).
- Official Description (provided by the hotel):
- HISTORIC GRANDEUR ON THE CREST OF NOB HILL As splendid now as when it opened to great fanfare in 1926, InterContinental Mark Hopkins San Francisco is one of the city’s finest hotels with a long legacy of service excellence. Located at the crossing of three cable car lines, the venerable landmark is minutes from Union Square, Chinatown, and the Financial District. Fisherman’s Wharf and the Golden Gate Bridge are short drives away. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with IHG, Booking.com, Expedia, Hotels.com, Orbitz, Ctrip TA, Travelocity, Priceline, Hotwire, TripOnline SA, Cancelon, getaroom.com and HotelQuickly so you can book your InterContinental Mark Hopkins San Francisco reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Intercontinental Mark Hopkins San Francisco Hotel San Francisco
- Intercontinental San Francisco
- San Francisco Intercontinental