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“Fantastic Location” 4 of 5 bubbles
Review of Touchstone Hotel - City Center

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Touchstone Hotel - City Center
Ranked #134 of 233 Hotels in San Francisco
Buckinghamshire, United Kingdom
Level Contributor
38 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
“Fantastic Location”
4 of 5 bubbles Reviewed July 10, 2014

Had a great stay at Touchstone Hotel, Jane on reception was very polite and manged to check us in a few hours early which was great. The room was a decent size and considering the location I thought we had a good deal. The price reflects what you get.
Overall I had a good stay and would recommend.

  • Stayed June 2014, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank kaikai88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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365 reviews from our community

Traveler rating
    60
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    116
    26
    17
See reviews for
35
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (52)
Date | Rating
  • Chinese (Traditional) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Turkish first
  • Any
English first
Fresno
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 bubbles Reviewed June 22, 2014

I stayed here for 5 days. There was a conference during the weekend and yes it was more affordable than the others because the regular 3+ stars were charging 300-600 per night or booked so this was the only option. Reviews said it was cheap, well I ended up paying 190 per night so no was not cheap. The room smelled and I complained several times, staff is nice but they never offered me another room or a discount just kept blaming the lady prior that stayed and stuck up the room, really? The walls had black marks on them, room was by the alley so about 6am every morning trash came through to pick up glass bottles (that was fun). Yes it's nice u get 25% discount at the diner downstairs but u can get better service and food at the diner around the corner, I found hair the first morning then just ignored it because it happens then the 2nd morning egg shells so didn't go back after that. By the way u need ur key to get in and out of the hotel all day! Which was annoying because most of the time there are beggars kind of just hanging out there so ur fumbling for your key while someone is approaching u for money. The decor was nice, staff was nice, location close to things, price not good, overall not worth $190 per night. There were so many other little hotels near by that aren't listed on the internet that u can stay at for a decent price and cleaner facility. Oh and if ur looking for a comfy bed and pillows, this is not the place. The bed and pillows were so hard!! So for an average 2 star hotel, they deserve 2 stars. A local motel 6 is cleaner and more comfortable.

  • Stayed June 2014
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
3 Thank Kissablekay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ireland
Level Contributor
16 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
4 of 5 bubbles Reviewed June 12, 2014

I stayed here for one night in June 2014. I arrived early around 11 am, not expecting to be able to check in. the guy on reception was fab. He got me checked in so I could drop my bag. He organised a city tour for me and my shuttle to the airport the next day. I had asked for a quiet room as I am a light sleeper and that is exactly what I got. My room was clean. The location was good too. Very close to Union Sq and easy to access on public transport. I was very pleased I chose the Touchstone.

  • Stayed June 2014, traveled solo
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank laoise
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Coimbra, Portugal
Level Contributor
120 reviews
97 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
3 of 5 bubbles Reviewed June 8, 2014

The location is really very convenient: very close to Union Square, within a short walk from many bus and train lines, near several restaurants, cafes and shops. There are some homeless people in adjacent streets and in Union Square itself but although I have been always by myself I have always felt save.

My room was tiny, quite tired and very noise (the main street is really noisy from very early until very late). However, the room was pretty clean as it was the bathroom which was also very small. The wi-fi was free and ok.

The staff is helpful and kind.

The hotel does not serve breakfast but there is an excellent breakfast place next door, 25% off for hotel clients.

Overall, I enjoyed my stay but I found the hotel overpriced.

  • Stayed October 2013, traveled solo
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank misflopes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney
Level Contributor
15 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 bubbles Reviewed June 3, 2014

Terrific position and every member of staff was helpful and friendly. Room was great and absolutely no noise problems. A great place to stay for San Francisco. Union Square, cable car, buses and BART are all close by.

Room Tip: 6th floor was no problem with the elevator
See more room tips
  • Stayed June 2014, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank WarwickEdman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chester
Level Contributor
84 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
5 of 5 bubbles Reviewed June 3, 2014

My tour took me to 12 States and 15 Cities. I found this hotel to occupy a good location on Geary St., say 5 minutes walk from Union Sq., which to me is the best area to stay in. Very good value and the staff are all excellent. I mention Jane in particular (efficient, knowledgeable, helpful and always smiling) as she arranged all my very enjoyable excursions in the City. It was great to chat to her.

Perhaps a modest room but comfortable, clean and everything worked. Your in San Francisco, you want to discover all its diversity, so you need to be "out there" enjoying yourself and not in your hotel room! Noise is mentioned but this is a common trait in most cities around the world - my advice is to carry ear plugs and arrange a morning wake up call!!

The hotel is connected to David's Deli where you gain a 25% discount and where I had two enjoyable breakfasts.

Great City.

  • Stayed April 2014, traveled solo
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank FraserMackay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Juan, Puerto Rico
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed May 31, 2014

- Great Location
- Good for the price
- Great Front Desk Staff (Nice people)
- [The street noise was no problem for me]
- Close to Union Square (one or two minutes walk)
- One of the most comfortable bed and pillows I ever sleep

  • Stayed April 2014, traveled solo
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank enr1971
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Touchstone Hotel - City Center

Property: Touchstone Hotel - City Center
Address: 480 Geary Street, Between Mason Street and Taylor, San Francisco, CA 94102
Location: United States > California > San Francisco > Union Square
Amenities:
Business Center with Internet Access Free High Speed Internet ( WiFi ) Restaurant Wheelchair access
Hotel Style:
#21 Best Value Hotel in San Francisco
Price Range (Based on Average Rates): $$
Hotel Class:2 star — Touchstone Hotel - City Center 2*
Number of rooms: 42
Official Description (provided by the hotel):
At the pleasant 2 star Touchstone Hotel-City Center, you will be located in San Francisco's Union Square, surrounded by famous restaurants, luxury hotels, high-end galleries and exciting night life. Nob Hill, North Beach, Chinatown and the Moscone Convention Center are a leisurely stroll from our doors. A short 2 min walk will take you to Union Square, which offers some of the most sophisticated shopping on the West Coast. The famed Cable Cars are close enough for you to hear rumble by. The Touchstone Hotel-City Center offers 44 rooms blending old-world charm, new-world convenience and small-world comfort. Simply but pleasantly decorated and equipped with organic toiletries and complimentary bottled water. All rooms have their own en-suite bathroom. Internet is available throughout the hotel at no charge. There is an original 1950's deli/cafe adjacent to the hotel. Hotel guests receive a 25% discount coupon. The hotel provides a left luggage office and valet parking service at extra cost for 24 hours with unlimited in-and-out privileges. The Touchstone Hotel-City Center is very close to the city's efficient public transportation (25 min train ride from SFO). Great central location for this budget San Francisco hotel! ... more   less 
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Also Known As:
Touchstone Hotel - City San Francisco

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