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“Good return stay”
Review of Petite Auberge

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Petite Auberge
Ranked #23 of 229 Hotels in San Francisco
Certificate of Excellence
Oregon
Level 6 Contributor
41 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
“Good return stay”
Reviewed May 21, 2007

We returned 20 years later for a second honeymoon. I am a little bit older and wiser now and still love this hotel. The location is great. The staff was very friendly and helpful. The breakfast tasty. We remembered the elevator noise and booked a bigger room. It was on the street side, a little noisy, but it's the city! Could use some updating. If you want a "big box" sterile hotel, this is not your place. If you want smaller, more personal and unique , then stay here.

  • Liked — personal service
  • Disliked — needing updating
  • Stayed May 2007, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank beckyras
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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Napa
Level 4 Contributor
39 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed May 17, 2007

Petite Auberge is a lovely hotel with a great location. Sadly, when we booked we got a queen room without a fireplace. I said that sounded fine and when we showed up we got room 22. It is right next to the stairs and elevator which go ALL NIGHT. It was very hard to sleep and not a very restful room at all. When we checked out in the morning I let the gentleman at the front desk know it was hard to sleep because of all the noise and he said, "Oh, yeah. We know". I suggested that in the future they inform people of the room situation and he just grunted. Not the reaction we was going for. While we would love to stay again, this behavior and attitude towards feedback is not acceptable and that is why we gave them a bad review. Book at your own risk!!

  • Stayed May 2007
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
2 Thank vacationhappy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Northampton
Level 3 Contributor
13 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
Reviewed May 10, 2007

We would recommend this BED AND BREAKFAST style hotel, it was like staying in a house rather than a hotel so don’t stay if you want a bog standard hotel. Our tip would be to ask for a room away from the elevator.
We stayed for 2 nights in April 2007, and booked direct with the hotel. We found it to be very comfortable, no frills in the SMALL room but everything you could need, except from maybe a bathtub (we stayed in a standard queen maybe other rooms had them).
The bedroom was small but comfortable with a TV (in the cupboard however the top draw pulled out and the TV rotated so that you could watch TV in bed), heating, bathrobe and toiletries. The hotel was quiet, our room was not directly over the main street (Bush Street) which could have been a bit noisier but did not seem too busy a road for a big city like San Francisco. The view from the side of the hotel was over a run down building however this did not bother us as the room was quiet and you could open the windows. We arrived about an hour prior to check-in however the room was ready so we were able to check-in.
Breakfast was nice with cereals, toast, pastries, hot sausage and bread and butter pudding. There were cookies available all day in reception, and also nibbles and drinks in the early evening. These were served in the basement where there was a sitting area with sofas and a gas effect open fire, a nice area to relax after a busy day. The soft drinks in the fridge and hot drinks were available all day free or charge so this was a bonus.
There were a few steps leading up to the hotel from street level, which could maybe be a bit awkward with heavy cases for the less able, but there was a very helpful guy available to help if needed. He also took the bags up to the room (there was an elevator to all floors).
We had to leave our valuables in a safety deposit box at the sister hotel (The White Swan) next door, we aren’t sure whether this was because the Petit Auberge didn’t have them or that they were all taken.
The location of the hotel on Bush Street was very convenient, the cable car stop was only a couple of blocks away, and there were several nice restaurants in the area, especially our favourite Cheesecake Factory in Macy’s at Union Square!
It seemed pretty safe walking back to the hotel at night. We hired a car from O’Farrell Street which was a convenient place about a 7 minute walk downhill from the hotel.
We would highly recommend this hotel as location was great, with no minus points other than the view from the bedroom.

Stayed April 2007
Helpful?
2 Thank Sam39
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Honolulu
Level 3 Contributor
10 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed May 7, 2007

My husband and I have stayed at The Petite four different times, and each time just gets better. Recently, we spent our 36th Anniversary at The Petite and we were greated by Michael who showed us to our room - large Deluxe Queen w/Fireplace room at the back of the hotel. He and Steve had prepared the room for our Anniversary - a beautiful huge flower arrangement, bear w/balloons, Champagne, San Francisco Getaway Cards, and then he made reservations for our dinner.
This hotel is older, but is has such character. The best rooms are the rooms with a fireplace to keep you warm on cool evenings. The room is supplied with wonderful towels, Aveda bath accessories, coffee maker (with coffee/condiments already waiting to be made), bathrobes, newspapers, magazines, books of all kinds and a writing desk for sharing your trip with family and friends.
The staff is what makes this hotel. Michael, Steve, Andy, Patrica and others we have yet to really get to know. Andy is always helping out, giving out water/soda when you leave for touring, suggesting restaurants and sites to visit as well as handling luggage. Patrica makes the best breakfast in town. Everything is homemade and served very professionally. She makes sure the food is warm, replaced when getting low and is constantly cleaning up the Sun Room. Michael and Steve have a handle on the front desk - hotel reservations, restaurant reservations, theatre reservations, hailing cabbies, making tour reservations and never tire of being bothered by The Bongas! Anything you want, just ask, they will do everything in their power to accommodate you.
We sadly left at 6:00 a.m. on our 5th day at The Petite - not getting to say goodbye to all our friendly family there.
We highly recommend The Petite to everyone who loves to be pampered and we, ourselves, shall return soon.
Diane and Leroy

  • Liked — The fireplace, both in the room and downstairs Parlor and the Staff
  • Disliked — Nothing
  • Stayed April 2007, traveled as a couple
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
2 Thank Mililani
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed May 2, 2007

I though this hotel was terrible that was my first reaction and rude staff to boot. We arrive 5 minutes early and the receptionist was very offish.
Matters not helped by our month old booking not being found even though it was through Hotels.com.(which is a huge company).
So we were given the last room available which if you've traveled much means the worst room and that was next to the lift.
The room was noisy and had a dreadful view of the run down building next door which was only 5m away, this creates a terrible view.
Also if you are an asthmatic do not book this hotel as chintzy in this case means old and I became very unwell.
I've included photos and the cupboard without the doors inlaid with that TV that you can’t watch from bed is a nice touch.
I’ve traveled a great deal and this is a hotel living off old reviews.
The only saving grace was the home made food, good cakes and the staff in the morning being very helpful but that is not enough for me to recommend this hotel.

  • Liked — leaving but the home made cakes were great.
  • Disliked — it made me asthmatic.
  • Stayed May 2007, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank bushymusic
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GA
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed April 25, 2007

Stayed here 15 years ago when it was owned by another group and returned on a brief business trip. Rates were comparable or less to name brand hotels (Hilton, Marriott) in the city. The property boasts a great atmosphere. Not much of a lobby or other amenities onsite (conference room, workout facility) but they do offer a nice seating area and breakfast area. The breakfast is great -- hot oatmeal, cereals, breads, muffins, fruits, breakfast meats and variety of eggs. Bottled water and soft drinks are availabe 24/7 in a downstairs refrigerator. The rooms are well appointed, but not very big. My room, a queen with fireplace had a queen bed, a smallish bathroom with a tub/shower combination and two chairs for seating. This was not a room you would want to spend much time in as it wasn't too large. Would be tight for 2 people. But you're not in San Fran to sit in your room. Overall a real nice property with lots of character. If you want more amenities stay in the name brand hotels.

  • Liked — Location
  • Disliked — attitude of check-in staff
  • Stayed April 2007, traveled on business
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
1 Thank Jude6428
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Liverpool, England
Level 5 Contributor
86 reviews
63 hotel reviews
common_n_hotel_reviews_1bd8 81 helpful votes
Reviewed April 24, 2007

Stayed at the Petite Auberge in April for 3 Nights. Was looking mainly for a great location and wasn't disappointed. A short walk to Union Square and trollies which can take you all the way to Fishermans Warf.

The Room was small but nice and clean - only problem was the noise from the lift shaft could be heard through the paper thin walls.

Staff were friendly and helpful and made us feel welcome and comfortable.

  • Liked — Location
  • Disliked — Thin Walls
  • Stayed April 2007, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
1 Thank BarryBarnstable
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Petite Auberge

Property: Petite Auberge
Address: 863 Bush St, San Francisco, CA 94108-3312
Phone Number:
Location: United States > California > San Francisco > Union Square
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Suites
Hotel Style:
#19 Romantic Hotel in San Francisco
#25 Business Hotel in San Francisco
#28 Family Hotel in San Francisco
Price Range (Based on Average Rates): $$$
Hotel Class:3 star — Petite Auberge 3*
Number of rooms: 26
Official Description (provided by the hotel):
Ideally located between Nob Hill and Union Square, Petite Auberge is the perfect small hotel for a trip to San Francisco. The Petite Auberge welcomes you to a world of French provincial enchantment. French doors with beveled glass, a collection of French art, a cozy parlor with a crackling fire and afternoon wine and hors d'oeuvres. Most guestrooms offer fireplaces. We offer a generous breakfast buffet each morning and an evening wine reception. Fresh baked cookies are available each afternoon. Also, check out our sister hotel, White Swan Inn just 20 feet away. ... more   less 
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Also Known As:
Petite Auberge Hotel San Francisco
Petite Auberge San Francisco

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