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“Cute, tiny”
Review of Petite Auberge

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Petite Auberge
Ranked #23 of 229 Hotels in San Francisco
Certificate of Excellence
Seattle, Washington
Level 3 Contributor
18 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Cute, tiny”
Reviewed February 22, 2013

Stayed here for the second half of our honeymoon trip. It's super charming and the staff are wonderfully friendly and helpful. Great location - close to Union Square but not too close. Quick walk to cable car pick up and bus routes too. The old style elevator was really neat!

Our room was very very tiny. We just had the basic room, but I didn't realize it was so small! The shower was also very "petite" and my 6'2" husband had a bit of a hard time maneuvering in it. I do agree with the other reviewers that the trash pickup/ (dump out?) at 7:30 am every morning is very noisy! The breakfast and wine hours were very nice. Great selection of foods. Also, there are several cafes nearby with cheap and delicious breakfast options as well.

Definitely happy with our stay but might look for another hotel next time due to price.

  • Stayed February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank AZPenguin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
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Traveler tips help you choose the right room.   Room tips (158)
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English first
Austin, Texas
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed January 30, 2013

My wife and I recently stayed at Petite Auberge in San Francisco. It's wonderful! Close to streetcar lines, an easy walk downhill to the Ferry Building, Chinatown, etc. Best of all is the atmosphere: warm, cozy, good rooms, good food and the best 5 o'clock wine and hors d'erves going. We came back each day at 5 to join other guests in the "drawing room" complete with fireplace and comfy sofas for good wine and good food and good conversation. What a pleasant way to relax at the end of a sighseeing day before heading out to dinner. The free breakfast was also special--I especially liked the blueberry pancakes! I definitely recommend this hotel for your next stay in town. The price is quite reasonable and the staff and atmosphere can't be beaten. DEH and MBH.

  • Stayed January 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Dewey963
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chicago, Illinois
Level 3 Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed January 30, 2013

I agree with pieces of many of the reviews here. The hotel does have more charm than the big chains nearby, is in a good location, and has a tasty breakfast and coffee service. It is true that for front desk service on one of the days, we had to head next door to its sister property (the front desk at Petite Auberge was staffed on the day of our arrival). Also, the building did not seem to be heated in the common areas, but being in SF, I do not think that is a big deal (also, being from Chicago, it did not qualify as "cold"), but some might want it a little toastier. Also, I would agree with some of the reviewers that talk about the noise in the rooms. The building is old and you do hear neighbors -- not voices, but more floors creaking when people are moving around. There also seems to be a garbage pick up or delivery that comes regularly every morning. We were used to the city noise living in a older apartment in Chicago that is only a block from the L, but if you are expecting no noise, you may be disappointed. We found the staff to be pleasant and helpful.

  • Stayed January 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Dan S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manchester
Level 6 Contributor
122 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
Reviewed January 28, 2013 via mobile


This hotel was chosen really due to it's reviews on here and fact that it was listed as a boutique hotel. Arrived here from San Jose around midday so as we were unable to check in we headed out to San Fran. The girl on reception was helpful without being impressive and the car we had was dealt with by the valet guy straight away.

When we returned at around 2am after a long, long day seeing San Fan we finally got to the the room. It was exactly as expected in that the decor was simple in a boutique style. Unfortunately the fire place that we had paid extra for didn't work and the room was freezing. The guy in reception at this time came up to try and sort it out but he was unsure what he was doing so given that we were taking about gas(!) we decided to leave it till the next day.

He headed to reception the following morning to sort it out and also express the fact that we were p!ssed off that we'd paid extra for this feature room and the 'feature' didn't work....no surprise when she just stared at us with relatively vacant expression. At which point we realised that this was beyond her thinking capacity.

The maintenance guy came up later on a sorted it out and it was worth getting sorted as it made the room after a long day pounding the streets.

Breakfast was good, pretty simple, continental, but enough to get you're fill for the day.

Finally, for some reason, everything for this hotel is dealt with next door at the the white swan, which is a bit inconvenient but not the end of the world.

Over all a decent stay, not really impressed by the staff but the hotel is nice and worth a look in at the right price.

Stayed September 2012, traveled as a couple
Helpful?
6 Thank TheChief
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chicago, Illinois
Level 5 Contributor
93 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed January 22, 2013

Spent two nights in January at this hotel. We have stayed at other JDV hotels in the past and found them to be outstanding.
We were both very dissapointed with this place. It is in an old building, we heard every single noise possible there is no soundproofing at all. All of the furniture needs to be replaced or updated. All of the flooring needs to be replaced.
I thought maybe it was just our room, but apparantly according to a staff member none of the rooms have been updated since 1985.
An old, boutique type of hotel would be fine but there is no excuse for the condition of the rooms in this place.
On the positive side I would say this room was clean. All of the staff were very friendly and went out of their way to help. This is not a reflection on the cleanliness of the hotel or room, but more on the fact that things need to be replaced or renovated in order to still be nice.
That coupled with the prices they charge, I would not go back.

Room Tip: Choose somewhere else!!
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  • Stayed January 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank ddali
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pam1975, General Manager at Petite Auberge, responded to this review, January 28, 2013
We appreciate you sharing your experience at Petite Auberge. I am happy our staff was able to provide outstanding service to you during your stay and that you found the hotel clean. We apologize that you did not find the building to your liking.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level 2 Contributor
8 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed January 14, 2013 via mobile

Like an English B&B, not a hotel. Must register in one building, then let yourself in with key in next building. Hallways completely unheated in 30 degree weather. On the bright side, staff is pleasant and it is clean. We were totally mis-led by the ratings on TripAdvisor. At best a '2'.

Stayed January 2013, traveled as a couple
Helpful?
6 Thank Ellie S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pam1975, General Manager at Petite Auberge, responded to this review, January 28, 2013
Thank you for sharing your feedback about your stay at Petite Auberge. The hotel is a bed and breakfast style inn, not a full-service hotel which is partly why it did not meet your expectations. I am sorry you were not alerted to this prior to your stay. We will have our maintenance team check the heater to ensure other guests are comfortable while at the inn. We are so glad you enjoyed the service of our front desk and housekeeping teams.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brisbane
Level 3 Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed January 10, 2013

My husband and I absolutely loved our stay at Petite Auberge. It was so much nicer than staying in the big chain, over priced and impersonal hotels in San Francisco. We stayed on the lower level nearest to the breakfast area in a Queen room with fireplace and we loved it because it was nice and quiet. The breakfasts were lovely: pastries, bread, hot food etc. and the afternoon cookies were amazing- we were always looking forward to them! There are just a few things to be aware of:
1) the room might get a little hot in summer as I don't recall seeing an air con (we stayed in winter, so this wasn't a problem for us)
2) there isn't always someone at the front desk, however there is a phone at the front desk if you ever need to get a hold of them during your stay. We did not mind this at all!
Basically, If you're planning a trip to San Fran, Petite Auberge will not disappoint!!!

  • Stayed December 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Mimi0086
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Petite Auberge

Property: Petite Auberge
Address: 863 Bush St, San Francisco, CA 94108-3312
Phone Number:
Location: United States > California > San Francisco > Union Square
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Suites
Hotel Style:
#19 Romantic Hotel in San Francisco
#25 Business Hotel in San Francisco
#28 Family Hotel in San Francisco
Price Range (Based on Average Rates): $$$
Hotel Class:3 star — Petite Auberge 3*
Number of rooms: 26
Official Description (provided by the hotel):
Ideally located between Nob Hill and Union Square, Petite Auberge is the perfect small hotel for a trip to San Francisco. The Petite Auberge welcomes you to a world of French provincial enchantment. French doors with beveled glass, a collection of French art, a cozy parlor with a crackling fire and afternoon wine and hors d'oeuvres. Most guestrooms offer fireplaces. We offer a generous breakfast buffet each morning and an evening wine reception. Fresh baked cookies are available each afternoon. Also, check out our sister hotel, White Swan Inn just 20 feet away. ... more   less 
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Also Known As:
Petite Auberge Hotel San Francisco
Petite Auberge San Francisco

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