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“Hotel not as expected.”

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Hotel Kabuki, a Joie de Vivre hotel
Ranked #78 of 230 Hotels in San Francisco
GreenLeadersSilver level
Reviewed October 22, 2009

On the Hotel's website they state the hotel recently remodeled and updated. The rooms looked nothing like the photos on the website. The first room was smelly, small, had broken fixtures in the bathroom,and a smoke detector falling from the ceiling. we complained. The second room while it was bigger and did not smell, had peeling wallpaper, broken closet doors,sink faucet that leaked, broken thermostat so it was either too cold or too hot, and extremely noisy even with the windows closed. There was no dresser to put our clothes in(we stayed for a week) and no table(had to eat sitting on the bed). The Hotel has yet to respond to my letter of complaint. I will not book this Hotel again nor recommend this place to any one.

  • Stayed: September 2009, traveled with family
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Thank cody45
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,788 - 1,794 of 2,133 reviews

Reviewed October 18, 2009

We had a wonderful 5-night stay at the Kabuki. Our room was quite large with beautiful shoji screens. We had gotten it on booking.com for $109 a night. We liked the location since it is right on the bus line and not as "noisy and busy" as the center of San Francisco. We had a car which we parked next door for $16 a day but decided to use public transport in the city. One morning we had their buffet breakfast which was quite good. For dinner, there is an excellent chinese restaurant across the street, called San Wang with low prices, large portions, and excellent food.

  • Stayed: September 2009, traveled as a couple
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Thank Janet W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 17, 2009

Thought this would be a nicer place all around. Restaurant in the hotel was closed more than it was open...so forget room service. Attention to details in the room was spotty. Location of the hotel is great and it was quiet and felt comfortably small.

  • Stayed: October 2009, traveled on business
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Thank bjlmd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 12, 2009

I was initially very excited to book the Kabuki, having become addicted to JDV hotels, the Vitale in particular! The hotel rooms however look nothing like the glossy pictures and were a huge, huge disappointment!

On arrival the hotel seemed very understaffed, a que at the front desk and one porter in sight who was busy with a wedding guest.
When we got out of the lift (which needed a clean!) there was a dirty glass in clear view on the table opposite the lift. This took the staff 2 days to remove, even after a complaint to the manager!

The hotel room itself was an extremely poorly, cheaply and quickly made over room with what looked like dirty old 1970 fixtures, heavily artexed ceiling and yellowing pipes remaining, tatty wooden frames cracked and decaying around the windows and doors, just painted over.
window screens made from what looked like unfinished garden trelless fitted with card.
Light bulbs in the bathroom worked intermittently, we had a shower which looked 10 years old, missing it's dial cover and a toilet which you could hear flush from room above and below.

In the fridge there was a drink of aloe juice which had been opened, half drunk and returned to the fridge.

We had a burnt through dirty stained lamp shade. Disgusting dirty windows and old metal sliding door which didn't slide, in fact one wouldn't open at all! The balcony was no more than 1ft deep with dirty fake grass matting all over it.

The air filters looked so dirty we slept with the door open at night rather than use the aircon. The bed was comfortable yet made up with sheets which had been turned back to reveal multiple holes and a blood mark.

Paper was peeling off the walls in areas and patches had been placed where items had been moved on the wall to cover holes. They even left pencil lines over one wall where they had been measuring where to hang frames.

The views were the only redeeming feature, yet if you don't like the thought of being between a main road and a dual carriageway I would say you may not enjoy them.

We did make a complaint the first day we were there and were shown rooms on higher floors which had identical problems. The guy who showed us offered an excuse/ explanation for the poor state of the rooms "this building is over 50 years old", not the explanation or solution I was looking for!

If we had not paid in full up front I would have left immediately. The sheets got changed but the room was depressing. I felt stupid and conned for booking this place and we spent as much time away as possible.
The business centre was also the only one of 5 hotels we stayed at on a 3 week trip that charged for using the internet.
Please look at some visitors pictures to see the reality

  • Stayed: October 2009, traveled as a couple
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Thank travellingworldnow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 9, 2009

Location in Japan Town was excellent and close to great food and culture. Hotel was OK but nothing out of the ordinary. Lobby and Garden were as described and quite beautiful but the rooms were basic and standard at best. My number one complaint was the popcorn ceiling. Really?...in this day and age? Scrape that old stuff off! The bathroom perplexed w/too many doors that actually hit each other if opened all at once. The restaurant had great decor but the Sunday breakfast buffet was forgettable. $18 dollars for powdered eggs? Luckily, we were there for the City and not the Hotel. But, would have liked to have been 'Wowed'. One last thing...the advertised 'welcoming tea' was non-existent. :-(

  • Stayed: September 2009, traveled as a couple
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Thank ricardoescarcega
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 8, 2009

We stayed here with our 6 and 9 year old boys in a corner king room with a rocking view of the city and sliding door that opened along two walls. Our boys loved it! They love hotels in general but this one got a big thumbs up from them for its uniqueness...the deep soaking tub, the sliding doors, the chaise lounge and the Japan town mall attached to the hotel. Plus if you join the Joie De Vrie club you get email rates. We got this room for $111 in a city where rates run much higher.

  • Stayed: August 2009, traveled with family
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1  Thank pSedita4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 8, 2009

Found a great rate via their facebook page & so glad we did...

Pro: wonderful location, comfy bed with crisp linens, great shower pressure & a nice flat screen / Cons: smaller than expected room (fine but low frills & nowhere near five star) & no soaking tub, so be sure to ask if that's what you want

Overall, a lovely stay, especially for the price & will definitely return when in San Francisco. Especially with a discount code from twitter or facebook. Enjoy!

  • Stayed: July 2009, traveled as a couple
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1  Thank turtledog
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Kabuki, a Joie de Vivre hotel

Address: 1625 Post St, San Francisco, CA 94115-3603 (Formerly Miyako Hotel San Francisco)
Phone Number:
Location: United States > California > San Francisco > Japantown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#13 Spa Hotel in San Francisco
#39 Business Hotel in San Francisco
#41 Green Hotel in San Francisco
#63 Romantic Hotel in San Francisco
#66 Family Hotel in San Francisco
Price Range: $146 - $478 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hotel Kabuki, a Joie de Vivre hotel 3.5*
Number of rooms: 218
Official Description (provided by the hotel):
With a unique blend of Eastern and Western influences, Hotel Kabuki offers sleek and serene accommodations in the heart of Japantown. Unwind in style. Our rooms offer a refined and serene ambiance and an aesthetic that marries Eastern and Western sensibilities. Some feature luxurious amenities like Japanese-style soaking tubs. ... more   less 
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Also Known As:
Kabuki Hotel San Francisco
Miyako Hotel San Francisco
Hotel Kabuki San Francisco
Kabuki San Francisco

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