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“a painful experience”

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Hotel Kabuki, a Joie de Vivre hotel
Ranked #75 of 230 Hotels in San Francisco
GreenLeadersSilver level
Reviewed October 7, 2013

The enviroment of the hotel is generally good, very clean and well-equipted. The problem is that they let me stay in a Japanese traditional style room, which is a very weirdly concepted one. There is even a small zen yard inside the room, which is imposible in Japan. Anyway on its weird Tatami (Japanese floor and bed), the wooden track of the sliding door was not smooth. A thorn stuck in my foot when I was walking inside the room.
I told the staff at the front desk. He said he did feel sorry but didn't offer any actual help. Fortunately a manager-looking guy, whose name was George, found me a squeezer and bandaids... I felt better but couldnt get the thorn out of my foot...
It was a painful and unpleasant experience about a thorn and a weirdly Japanese concept room.

Room Tip: If you are familiar with Japanese culture, don't stay in their Japanese style room. Everything i...
  • Stayed: October 2013, traveled solo
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Review collected in partnership with this hotel
1  Thank Tokyo-beijinger
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KabukiHotelManager, Manager at Hotel Kabuki, a Joie de Vivre hotel, responded to this reviewResponded October 8, 2013

Thanks for being our guest and for taking the time to reach out with your Hotel Kabuki experience. While we're happy to have hosted your San Francisco stay, we're sorry to hear of the pains associated with it. While we aim to provide a comfortable and calming visit for each of our guests, it's clear that this didn't happen in your instance, and we welcome the opportunity to discuss this with you further. Please feel free to reach out to our team at your next available opportunity; we'd love a second chance to showcase the hospitality for which we're more commonly acclaimed. Thanks again for your time and review.

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1,099 - 1,105 of 2,052 reviews

Reviewed October 7, 2013

My kids and I stayed at the Kabuki while visiting my husband in the local hospital. We greatly appreciated the special discount available for hospital guests. However, we were not informed that the free shuttle service to the hospital did not run on weekends until we checked in. Thankfully, we were all able to make the ten minute walk. Overall, we had a nice stay and I will definitely bring my husband to stay here with me when he has to return for future outpatient visits.

  • Stayed: September 2013, traveled with family
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Review collected in partnership with this hotel
1  Thank Tricia R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KabukiHotelManager, Manager at Hotel Kabuki, a Joie de Vivre hotel, responded to this reviewResponded October 8, 2013

Thanks for being our guest and for taking the opportunity to reach out with you Hotel Kabuki experience. It's a pleasure to be able to extend our services to you and your family during times like these, and we apologize for any miscommunication regarding our shuttle services. That said, we'd certainly welcome the opportunity to share alternatives with you in visits to come, and we look forward to you and your family's return. Thanks again for your stay and review!

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Reviewed October 6, 2013

In the heart of Japan town, the hotel was charming, comfortable, and clean. The front desk was very helpful and friendly. The room however was small and dated. The bathroom consisted of a typical shower and a Japanese style tub with a moldy bamboo water bucket, which desperately needed to be replaced. The surrounding area is hip and convenient for shopping and dining. For a very brief business trip, it was quite adequate.

  • Stayed: October 2013, traveled on business
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Thank TA209
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KabukiHotelManager, Manager at Hotel Kabuki, a Joie de Vivre hotel, responded to this reviewResponded October 7, 2013

Thanks for being a guest of our property and for extended such thoughtful feedback of you stay. We're happy to hear that our location lent ease of access to the area's surrounding attractions, and we apologize that some of the features of your room fell short of the expectation. We will certainly explore these concerns, and we encourage you to reach out the next time you visit our area. With continued renovations and upgrades in the works, it would be a pleasure to introduce you to alternate accommodations that will surely exceed the mark. We hope to hear more of you soon and for the opportunity to showcase our continued evolution as a result of guest feedback like yours. Many thanks again for your stay and review.

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Reviewed October 5, 2013

We arrived at Hotel Kabuki after travelling from the UK and we dismayed to find our booking had been cancelled by our booking agent without telling us! What a start to our dream holiday! Luckily Kathryn who was on the desk saved the day and sorted things out with a minimum of fuss, and the rest of the stay there was trouble free.

The hotel is in a great position once you get your bearings for buses etc and our 4 nights there were excellent. The rooms are well appointed, very clean, and the staff were very helpful with anything we asked.

I would definitely stay there again.

  • Stayed: September 2013, traveled as a couple
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Thank Pippin1960
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KabukiHotelManager, Manager at Hotel Kabuki, a Joie de Vivre hotel, responded to this reviewResponded October 6, 2013

Thanks so much for being our guest and for taking the opportunity to share your experience with us. It's a pleasure to have made such a great impression on your dream holiday, and we'll be sure to pass your kinds words along to the team. We'd love the opportunity to see more of you, and we hope that you'll reach out, should you return to our region. Many thanks again for your stay and review!

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Reviewed September 30, 2013

Website is easy; room was ready on time and exactly what we paid for. Room is clean but somewhat dated. TV is in an awkward position but otherwise everything is there and functional. Japanese bathtub is very nice. Location is superb. Service is friendly but basic. Nobody went out of their way to make things better/nicer. Price is not inexpensive but I would say reasonable for this part of town.
Have been there before and would stay there again.

Room Tip: The best rooms are on the highest floors where you can see parts of the city and the bay; if you wan...
  • Stayed: September 2013, traveled with family
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Review collected in partnership with this hotel
Thank KeisariRami
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KabukiHotelManager, Manager at Hotel Kabuki, a Joie de Vivre hotel, responded to this reviewResponded October 2, 2013

Thanks for being our loyal guest and for taking the time to reach out with your experience. We're hugely thankful for feedback from our regulars visitors, and we're pleased to hear that your stays continue to be enjoyable ones. We look forward to sharing more our continued evolution with you in travels to come, and we hope that you'll reach out as you plan return trips to the San Francisco area. Thanks again for your time and stay; we look forward to hosting you again soon!

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Reviewed September 30, 2013

I stayed for four days during the Oracle conference in September, 2013. I did not eat at the hotel so I cant comment on the food but the room was clean and well kept, the service was friendly, and I would definitely stay there again when I return to San Francisco.

  • Stayed: September 2013, traveled on business
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Review collected in partnership with this hotel
Thank Robert B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KabukiHotelManager, Manager at Hotel Kabuki, a Joie de Vivre hotel, responded to this reviewResponded October 2, 2013

Thanks for being our guest and for taking the time to share your Hotel Kabuki experience. It's a great pleasure to introduce newcomers to the attentive services of our property, and we hope that you'll reach out again soon to experience even more of our hospitable offerings. Many thanks again for your stay and review!

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Reviewed September 29, 2013

Stayed here for two nights in Sept 13 and thought the hotel was OK. Receptionist was extremely helpful and guided us through what we might like to do during our stay in San Francisco. A short bus ride to Union square for $2.00 p/p and access to the main sights. No on-site pool or spa which you wouldn't have learnt from their website. These facilities are at another site 10 minute walk away and are payable. Concierge was very polite and remembered our names every time we went through reception which was a nice touch I guess. Somehow the hotel just didn't feel clean and crisp and the breakfast waitress was most indignant that our tip was only 10% and insisted we increased it to 15%. Whilst I accept that America seems to revolve around tipping, as a hotel guest I don't expect to be told how much to tip. For this reason I won't stay at the hotel again.

  • Stayed: September 2013, traveled as a couple
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Thank RSCosworth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KabukiHotelManager, Manager at Hotel Kabuki, a Joie de Vivre hotel, responded to this reviewResponded October 2, 2013

Thanks for being our guest and for taking the opportunity to share your Hotel Kabuki experience with us. We're happy to have been able to host your West Coast stay, and we're sorry to hear that some of the services of our property fell short of your expectation. We will certainly explore your breakfast service to prevent reoccurrence of what is clearly outside of our standard protocol. We greatly value your feedback and stay, and we hope that you'll reach out to our management with any additional concerns you might have. Thanks again for being our guest; we'd hope to hear more from you soon.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Kabuki, a Joie de Vivre hotel

Address: 1625 Post St, San Francisco, CA 94115-3603 (Formerly Miyako Hotel San Francisco)
Phone Number:
Location: United States > California > San Francisco > Japantown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#15 Spa Hotel in San Francisco
#39 Business Hotel in San Francisco
#41 Green Hotel in San Francisco
#63 Romantic Hotel in San Francisco
#66 Family Hotel in San Francisco
Price Range: $188 - $585 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hotel Kabuki, a Joie de Vivre hotel 3.5*
Number of rooms: 218
Official Description (provided by the hotel):
With a unique blend of Eastern and Western influences, Hotel Kabuki offers sleek and serene accommodations in the heart of Japantown. Unwind in style. Our rooms offer a refined and serene ambiance and an aesthetic that marries Eastern and Western sensibilities. Some feature luxurious amenities like Japanese-style soaking tubs. ... more   less 
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Also Known As:
Kabuki Hotel San Francisco
Miyako Hotel San Francisco
Hotel Kabuki San Francisco
Kabuki San Francisco

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