this hotel is a beautifully designed gothic style building. and just around the corner from union square. the rooms are well maintained and clean but the bathrooms were desperate for a makeover!!!
the front desk service was a little lacking. whenever i was in the lounge area next to the reception desk i could see and hear the staff (mainly males) talking loudly about personal things/games laughing etc. whenever i was there and overheard another staff member named Gloria (i think) she was very friendly and professional. another time i got into the lift and the man who was polishing the brass in the lift was the most friendly of them all! to the point that it surprised me.
the 'concierge' Bob had zero personality and rarely smiled or spoke unless spoken to.
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- Also Known As:
- Kensington Park Hotel
- Kensington Park San Francisco