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“Great location, fantastic staff!”

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Hotel Zetta San Francisco
Ranked #23 of 227 Hotels in San Francisco
Certificate of Excellence
GreenLeadersPlatinum level
Helsinki, Southern Finland, Finland
Level Contributor
14 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“Great location, fantastic staff!”
4 of 5 bubbles Reviewed May 5, 2014

We stayed at Hotel Zetta for Easter weekend. The hotel was a perfect choice; easy to access with Bart train straight from the airport, stylish lobby with a chic bar and really helpful and nice staff. The rooms were spacious, the location perfect (as you could walk everywhere in San Francisco, plus a really nice mall with the best Victorias Secret next door to the hotel!) and the bed really comfortable. Fell in love with San Francisco and will definitely be back! Extra big thanks to the fantastic girls working at the reception, you made us feel at home!

  • Stayed April 2014, traveled as a couple
    • Value
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    • Sleep Quality
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Helpful?
Thank Jenni T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Benjamin D, General Manager at Hotel Zetta San Francisco, responded to this review, May 11, 2014
Dear JenniT,
Thank you, I am delighted about your comments regarding the location, lobby lounge and the beds. What truly sets us apart is the team of passionate colleagues, they truly love what they do and I am very proud that it shows.
We cannot wait to welcome you back!
Best,
Benjamin Duverge - General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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807 reviews from our community

Traveler rating
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    14
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (139)
Date | Rating
  • Chinese (Traditional) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
San Antonio, Texas
Level Contributor
3 reviews
3 hotel reviews
5 of 5 bubbles Reviewed May 5, 2014

Our reason for coming to San Francisco was to celebrate my triplets turning 21 years old. The reason for booking at Hotel Z was 1. Location and 2. Pool table and game room- my son is a pool shark.

We arrived from 4 different cities-took the train from the airport and had just a short jaunt to the hotel. The lobby is totally cool, trendy and fresh and we were greeted by smiling faces at the front desk. The suite which easily accommodated all 4 of us was ready early so we were already thrilled. The person at the desk gave us the perfect referral for a late lunch and we had fun walking since the hotel is right in the heart of everything.

The lobby seems to be a destination for other people to enjoy the bar and the lounge. We absolutely loved our stay and the individuals who are employed there.

  • Stayed April 2014, traveled with family
    • Value
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Helpful?
Thank verticalvirgo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Benjamin D, General Manager at Hotel Zetta San Francisco, responded to this review, May 12, 2014
Dear verticalvirgo,
Happy belated birthday to your triplets. I am delighted that you chose Hotel Zetta for this great celebration. With our combination of superb location, unique design, super friendly team and award winning restaurant, we are the perfect destination for such a fun events. We love to create long lasting memories and I am delighted that we were able to do so.
The entire team is looking forward to welcoming you back at Hotel Zetta San Francisco.
Sincerely,
Benjamin Duverge - General Manager
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Aalborg
1 review
5 of 5 bubbles Reviewed May 5, 2014

Super located hotel in downtown SF. I had the greatest room on 8 floor with modern furniture. The hotel has a nice bar and the coolest lounge with pool, table tennis etc.

The staff is so nice and helpfull. This hotel is superb - just that simple. :)

Regards Lars from Denmark

  • Stayed May 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank BetRas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Benjamin D, General Manager at Hotel Zetta San Francisco, responded to this review, May 12, 2014
Dear BetRAs,
Thank you! I am glad that you enjoyed you room and our Playroom.
Come back soon!
Safe travels
Benjamin Duverge - General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Luis Obispo, California, USA
Level Contributor
31 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 bubbles Reviewed May 2, 2014

This is a really modern and hip boutique hotel downtown San Fran. Public transportation was just around the corner and it was easy to get to everything. They have a really cool lounge area upstairs with pool table, shuffle board, TV, soccer ball plunk and board games. There is a nice bar in the lobby with comfortable seating and couches. Great for hotel for adults and older children. I was delighted to find out it was right next to Nordstroms. Great service as well! I will stay here again.

  • Stayed March 2014, traveled with family
    • Value
    • Location
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Helpful?
Thank Rodessa N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Benjamin D, General Manager at Hotel Zetta San Francisco, responded to this review, June 6, 2014
Dear Slogirl N,
It was great to have you as one of our guests and I am delighted that you enjoyed your stay.
The entire team is looking forward to welcoming you back in the near future.
Sincerely,
Benjamin Duverge- General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Columbus, Ohio
1 review
5 of 5 bubbles Reviewed May 1, 2014

I love this hotel. I had a huge room on the 7th floor w a great view. Comfortable bedding. Really high tech appliances including espresso machine and jambox. I am thinking about buying my own jambox now. Neil George toiletries. Modern interesting and classy decor. Ergonomic chairs. Perfect location for shopping. Very close to bart station. Excellent restaurants nearby. 34$ uberx ride to sfo airport. Game room is really fun - played air hockey and taboo. Cavalier, an extremely well reviewed restaurant, is attached to the hotel. I would definitely stay here again.

  • Stayed April 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ambalikacbus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Benjamin D, General Manager at Hotel Zetta San Francisco, responded to this review, June 6, 2014
Dear ambalikacbus,
I am thrilled that you enjoyed all our unique features including the Jambox. By the way, you can purchase one (Hotel Zetta branded) directly through us when you return to the hotel.
See you soon at Hotel Zetta San Francisco.
Benjamin Duverge - General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed April 29, 2014

After pondering many of the larger hotels I am so glad we picked this more boutique style. Spent days choosing but always looked at larger places and by passed this so many times as we didn't know whether it would be ok for families. Amazing decor and the playroom for young and old is a brilliant idea. Had a double room and there was lots of room with a huge bathroom and large walk in shower. Location is great and within walking distance to the cable car and metro plus it is next door to Westfields and heaps of other shops. Read reviews about the homeless out on the streets in the area. We saw so few and never felt concerned. No different to seeing them on city streets at home. Staff at the hotel are great. So helpful and friendly and even gave us water for our big bus tour plus helped with tickets. Lovely reception /bar area where there are lots of comfy chairs to relax in. The Cavalier restaurant is really nice but particularly noisy on a Friday night as it's obviously where the crowd after work go as they also have a bar so not a good night to take the kids! It was easy though to hop on a cable car though to eat at Fishermans wharf. I wished we could have spent longer here and will definitely book it again.

Room Tip: We booked a city view which is just looking out across the street but worth it.
See more room tips
  • Stayed April 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Dawn D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Benjamin D, General Manager at Hotel Zetta San Francisco, responded to this review, June 6, 2014
Dear Dawn D,
You are right, we have a very convenient location as a base to explore and experience the city.
Our double bedded guestrooms are spacious and ideal for family, in addition our playroom is the perfect place to have fun with guests of all ages.
Thank you for choosing Hotel Zetta as your home for your family vacation.
Sincerely,
Benjamin Duverge - General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sao Paulo, SP
Level Contributor
45 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
5 of 5 bubbles Reviewed April 27, 2014

The hotel has a very trendy style, with a bar at the reception. Goodl ocation, very close to the Union Square. The staff is very helpful and happy. The rooms have a good size, with comfortable beds. I asked for a more silent room and the result was a room without view (actually facing other Windows). The bath is spacious, the shower has a good pressure and the amenities are of a nice brand. The complimentary espresso was very kind. It is a very good option for younger people and young couples. The fuzz of the reception may not be ideal for those looking for a calmer place.

  • Stayed April 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank HKFrizzo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Benjamin D, General Manager at Hotel Zetta San Francisco, responded to this review, April 30, 2014
Dear HKFrizzo,
I am delighted that you enjoyed your stay and decided to share your experience with the world on this forum. We are ideally located close to Union Square, the convention center and Market street which makes us a great location whether you are her for business and pleasure. San Francisco is a vibrant city and our design and atmosphere reflects this. Our team is always here to welcome you and we hope next time you will have a chance to experience our Playroom on the second floor.
Thank you and safe travels.
Benjamin Duverge - General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Zetta San Francisco

Property: Hotel Zetta San Francisco
Address: 55 Fifth Street, San Francisco, CA 94103-1801 (Formerly Hotel Milano)
Phone Number:
Location: United States > California > San Francisco > SoMa
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#2 Green Hotel in San Francisco
#16 Luxury Hotel in San Francisco
#19 Business Hotel in San Francisco
#27 Family Hotel in San Francisco
#27 Romantic Hotel in San Francisco
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Hotel Zetta San Francisco 4*
Number of rooms: 116
Official Description (provided by the hotel):
In a city of exquisitely edgy contrasts, Hotel Zetta offers a high level of sophistication and service without taking itself too seriously. The vibrant décor and sustainable architecture lend an innovative, creative vibe, while the high-tech conveniences, oversized guestrooms and plush pillow top beds keep things modernand always relaxed. Located in the heart of San Francisco’s famously techy-savvy SoMa district and walking distance to Union Square, Hotel Zetta invites style-seeking travelers and local professionals to work, connect, play and get inspired.Located in the heart of San Francisco’s famously hip SoMa Distict, Hotel Zetta offers 116 fashionable rooms and suites to style-seeking business travelers, culture-seeking out-of-towners and local professionals. Work-hard-play-hard business travelers can customize in-room work spaces with over-sized butcher block desks and a bevy of high-tech conveniences, from Internet-ready Samsung 46” smart TVs with access to apps like Facebook, Twitter and Netflix, to G-LINK™ docking stations that let you wirelessly stream videos from your mobile devices to your TV. Want to escape the bustle of the city without actually leaving the city? Our amenity-rich urban enclaves elevate downtime with down comforters and imported linens atop sumptuous pillow top beds, complimentary Neil George bath and body amenities, and Illy coffee espresso machines. Each room's unique quality is accented with a one-of-a-kind tapestry; a stunning collage of antique Oriental rugs. ... more   less 
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Also Known As:
Milano Hotel San Francisco
Hotel Milano San Francisco
Milano San Francisco

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