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“Modern hotel with great staff”

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Hotel Zetta San Francisco
Ranked #21 of 228 Hotels in San Francisco
Certificate of Excellence
GreenLeadersPlatinum level
Boston, Massachusetts
Level Contributor
110 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
“Modern hotel with great staff”
Reviewed September 5, 2013

I booked this hotel as a last stop for the end of a long weekend in northern California based on recommendations from various travel sites. It was modern and newly renovated with a trendy upscale vibe. The rooms were sparely furnished in a clean and modern way but with all the needs. I especially liked that there were available outlets next to the bed in an accessible spot. Clearly someone who designed the space knew that most guests would have gadgets that needed charging (something that you don't readily find at many hotels). Especially great about this hotel was the staff - everyone was friendly, enthusiastic and helpful. I would definitely stay at this hotel again.

  • Stayed September 2013, traveled solo
    • Value
    • Location
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Helpful?
2 Thank David C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Benjamin D, General Manager at Hotel Zetta San Francisco, responded to this review, September 9, 2013
Dear DavidChic1,
I hope that you had a great trip and I am glad that you chose Hotel Zetta as your last stop. We have an exciting and truly unique decor and we kept our guests in mind when designing the rooms as most of our guests travel with more than one device and need to be connected 24/7.
Our team is as excited as I am about our hotel and I am delighted that it showed during your stay.
We cannot wait to welcoming you back.
Sincerely,
Benjamin Duverge - General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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830 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (141)
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English first
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed September 3, 2013

I had never been to San Francisco and decided to meet my son up there to visit for a couple days & see the sites. A mutual friend of ours, Greg B., works in sales for the Hotel so we thought we would stay there while in town.

The location was convenient to the cable car (which was one of the things we wanted to do), shopping, and the staff was very friendly, professional and helpful. Although we did not relax in the bar/lounge, it was inviting with a unique decor and always busy.

Our room was clean, spacious and comfortable with a nice, large flat panel TV and, my personal favorite, an instant espresso machine. The bathroom was nice sized and offered all those little amenities that added to the stay.

I was impressed with how comfortable the bed was, which my back also appreciated. The roll away my son slept on was equally as comfortable.

I would highly recommend Hotel Zetta to anyone when visiting San Francisco.

  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Elle M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rhode Island, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed August 28, 2013

I come to San Francisco a couple of times annually for work. I've stayed at most hotels in the area around the Moscone, but this time there was one I didn't remember... Hotel Zetta. I was told that the hotel had been operating for about five months by the person at the check-in desk. I decided to give it a shot and I am thrilled that I did.

The staff was unbelievably helpful. They have a lot of attention to detail, are flexible with their policies and procedures to the extent that it can provide the customer a better stay, and they went out of their way to be friendly, welcoming, and interested in who I was. Not sure if you are supposed to do this or not, but I want to particularly call out Kristine C., Kathryn Z., and Claudette Q. for their excellent service. Thanks everyone!

The rooms are very nice, with big flat panel TVs, instant espresso machines, and remote links for AV from Android or IOS. Wireless phones, ample lighting (which I appreciate), super comfortable beds, and hardwood floors topped off the experience in-room.

The lobby area has really cool reclaimed materials making up the decor, with a bar and lounge area right there in the lobby. The second floor has a bunch of games, a pool table, extra large flat panel, and a number of couches and chairs to lounge in.

All in all, this was the best experience I've had in San Francisco and I would highly recommend it to anyone.

Room Tip: Ask for a floor other than the 7th. The only downside to the whole place was a noisy ice-maker on th...
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  • Stayed August 2013, traveled on business
    • Value
    • Location
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    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Todd K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Benjamin D, General Manager at Hotel Zetta San Francisco, responded to this review, September 9, 2013
Dear ToddK,
Wow, this is a very nice review and we really appreciate it, you covered it all from the great Tv to our second floor playroom. I am truly delighted that despite all the cool amenities that we have to offer what made us stand apart is our team and their genuine interest in our guests.
The entire team is looking forward to welcoming you back on your next trip to San Francisco.
Safe travels,
Benjamin Duverge - General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Francisco, California
1 review
Reviewed August 21, 2013

Really super cool place to to stay, in a cool part of the city. Excellent staff, good bar, excellent restaurant, what more do you want? Lady front desk executive by name of Katherine is not only eminently professional and friendly, but also very pretty. High score recommendations all round.

  • Stayed August 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank afkeckv
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Benjamin D, General Manager at Hotel Zetta San Francisco, responded to this review, September 9, 2013
Dear afkeckv,
It is very cool to get a great review from a San Franciscan! We are very fortunate and work very hard at keeping our hotel relevant in this very dynamic city and I am glad that you enjoyed it. Thank you for the kind comment regarding Kathryn, our team is very proud of what they do and I am sure that she will enjoy the compliment.
Cheers,
Benjamin Duverge - General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
17 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed August 20, 2013

I stayed at Hotel Zetta at the end of July for 5 days, what a great experience! Wonderful location, it is very close to market street. The rooms are awesome: very big, cleaned and high-tech! The staff is very kind and professional, always ready to assist with any issues you may encounter.

I highly recommend it.

Luca

Room Tip: I don't choose the room, but was greate as well.
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  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank Celest23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Benjamin D, General Manager at Hotel Zetta San Francisco, responded to this review, September 9, 2013
Dear Celest23,
It is always good to hear when our guests have a great experience and are willing to share it with the travel community. We have a fun and superbly located hotel with a young and energetic team, we also now have a great restaurant that is quickly becoming one of the favorite of visitors and locals. I hope that you will have the opportunity to enjoy it during your next trip to our wonderful city.
Thank you for the recommendation and safe travels,
Benjamin Duverge - General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Forest Hills, New York
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed August 19, 2013

This hotel has a great location to the convention center, shopping, movie theater! I loved the Soccer Ball Plinko by the bar in the lobby. The service was great throughout my entire stay and the rooms were huge. What else do you need?!?

I highly recommend this hotel for business or pleasure!

  • Stayed August 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank LeeLee1026
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Benjamin D, General Manager at Hotel Zetta San Francisco, responded to this review, September 9, 2013
Dear LeeLee1026,
Win! I hope you scored plenty of 10's on our Plinko wall and that you had a chance to win as well at a game of pool or shuffle board. We, at Hotel Zetta have a great Playroom with plenty of games (old and new) to gather and have fun with your friends, colleagues and family.
Thank you and we are looking forward to welcoming you back soon.
Benjamin Duverge - General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brussels, Belgium
Level Contributor
34 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed August 11, 2013

We stayed at this hotel with our 2 children.The location is close to Union Square. Very modern and comfortable rooms. Indeed the airco is not always ok but with the cool weather in SF this was not a big issue.
We had a great stay and would recommend this hotel in Belgium. We only regret that everytime our name was spelled incorrectly so we always had internet problems ( free WIFI which is a plus).
It is not a big hotel so please respect your guests. The room was comfortabel and clean.

  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mayadv2011
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Zetta San Francisco

Property: Hotel Zetta San Francisco
Address: 55 Fifth Street, San Francisco, CA 94103-1801 (Formerly Hotel Milano)
Phone Number:
Location: United States > California > San Francisco > SoMa
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#2 Green Hotel in San Francisco
#15 Luxury Hotel in San Francisco
#19 Business Hotel in San Francisco
#27 Romantic Hotel in San Francisco
#27 Family Hotel in San Francisco
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Hotel Zetta San Francisco 4*
Number of rooms: 116
Official Description (provided by the hotel):
In a city of exquisitely edgy contrasts, Hotel Zetta offers a high level of sophistication and service without taking itself too seriously. The vibrant décor and sustainable architecture lend an innovative, creative vibe, while the high-tech conveniences, oversized guestrooms and plush pillow top beds keep things modernand always relaxed. Located in the heart of San Francisco’s famously techy-savvy SoMa district and walking distance to Union Square, Hotel Zetta invites style-seeking travelers and local professionals to work, connect, play and get inspired.Located in the heart of San Francisco’s famously hip SoMa Distict, Hotel Zetta offers 116 fashionable rooms and suites to style-seeking business travelers, culture-seeking out-of-towners and local professionals. Work-hard-play-hard business travelers can customize in-room work spaces with over-sized butcher block desks and a bevy of high-tech conveniences, from Internet-ready Samsung 46” smart TVs with access to apps like Facebook, Twitter and Netflix, to G-LINK™ docking stations that let you wirelessly stream videos from your mobile devices to your TV. Want to escape the bustle of the city without actually leaving the city? Our amenity-rich urban enclaves elevate downtime with down comforters and imported linens atop sumptuous pillow top beds, complimentary Neil George bath and body amenities, and Illy coffee espresso machines. Each room's unique quality is accented with a one-of-a-kind tapestry; a stunning collage of antique Oriental rugs. ... more   less 
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Also Known As:
Milano Hotel San Francisco
Hotel Milano San Francisco
Milano San Francisco

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