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“Gotta like the smell of new”

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Hotel Zetta San Francisco
Ranked #31 of 230 Hotels in San Francisco
Certificate of Excellence
GreenLeadersPlatinum level
Reviewed April 3, 2013

Stayed here during spring break with the family of 4. A bit more trendy than I like, but the wife thought it was very nice. First it's basically a brand new hotel that has been made over from the old Hotel Milano (I think). Once you get off of 5th street there's a chic bar and lobby area. Check in went smoothly as be reserved a Queen Queen room. If you have a party of 4 get the Queen Queen, better than the Double Double. We had a room that overlooked 5th street which is very busy, but the double paned windows kept the noise relatively down as proven by the sleeping kids. Furnishings were cool with art work done up by old 3.5" floppy disks, check it out. Beds were comfortable with nice beddings. No problem sleeping for me. Bathroom had a large walk in shower. Oddities included, why no towel hooks/bars close by the shower door? I don't think I was in an ADA room, so why the hand held shower head that has a hard time directing the shower spray if you're not going to be holding it? All in all the room really was fantastic for the price, and it was located close to Union Square and around the corner from the Nordstrom shopping center, across the street from the BART and Cable car stations, and down the street from the Metreon and Convention center. Some people have had issues with the staff, but I found the staff to be friendly and accommodating, they're trying really hard including getting the front door for you when you come and go from the hotel, don't think there's a full time person maning the door, but when there's someone there they'll get it for you, maybe the valet person doubles as the door person?

Tip: ask for a room that over looks 5th street, but if you really like quiet you can get a room towards the back of the hotel, but not as much of a view. Also, check out the 2-story Pachinko style game in the lobby played with soccer balls, ok you'll have to see it to know what I'm talking about.

Room Tip: Tip: ask for a room that over looks 5th street, but if you really like quiet you can get a room towa...
  • Stayed: March 2013, traveled with family
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Thank Travlholic
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Benjamin D, General Manager at Hotel Zetta San Francisco, responded to this reviewResponded April 10, 2013

Dear Travlholic

Thank you for taking the time to leave us some positive and valuable feedback on Trip Advisor, I am glad that your family enjoyed the room and our team and I hope that your kids had a chance to use our Plinko wall, kids love it!
The Hotel Zetta team is looking forward to welcoming you and your family back.

Benjamin Duverge
General Manager

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723 - 729 of 873 reviews

Reviewed April 2, 2013

Great new hotel in the heart of SF!! I knew from the minute I walked up to Hotel Zetta that it was all class, from the friendly guys at the door to the kind hearts at the front desk! The hip and fresh decor starts at the lobby with a cool robotic dog and giant life sized plinko game on the wall.. Take a short walk up the stairs and you have a great game area, perfect for some down time. Once you get to your room you notice how tech savvy Zetta is.. From the Ipad/Iphone dock that is Bluetooth enabled to stream music and videos to the nice new Samsung T.V.'s. The fast and free WiFi, and tons of outlets to plug our gadgets into! The beds were great and the bathrooms were big! I highly recommend checking out Hotel Zetta because I cant wait to check back in!

  • Stayed: March 2013, traveled with friends
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Thank JonahC_13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Benjamin D, General Manager at Hotel Zetta San Francisco, responded to this reviewResponded April 4, 2013

Dear JonahC_13,
We cannot wait to welcome you back and thank you for sharing your experience. Our welcoming dog – still to be named – is made out of scrap metal and recycled mechanical parts and is an integral part of our reuse, recycle and reboot design. Keep an eye out on our Facebook page for more details about our “cool robotic dog”
Benjamin Duverge
General Manager

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Reviewed April 1, 2013

Zetta is located right next to the Westfield center and about 2 blocks away from Union Square!! Tons of shopping, restaurants and bars are less than 5 minutes away. The rooms are well lit, have HUGE bathrooms and excellent A/V. Stream anything from your phone/ipad to the tv instantly. Mini bar is well loaded, and maybe the most comfortable beds in any hotel on Earth. The staff goes out of their way to make sure that you are satisfied with every aspect of their service. All of this during the soft opening, Zetta is going to be a star in the SF hotel landscape sooner than later and you'll be doing yourself a favor by staying there.

Room Tip: Get a corner room on a higher floor and you'll have some decent views.
  • Stayed: March 2013, traveled with friends
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Thank Thomas D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Benjamin D, General Manager at Hotel Zetta San Francisco, responded to this reviewResponded April 3, 2013

Dear Thomas D.
Thank you so much for the great feedback! Even though we have some pretty cool features in the hotel, like our Illy espresso machine in all the rooms and our famous Plinko wall in the lobby, we are getting some amazing comments regarding our beds. I am glad that you enjoyed them too. I cannot wait to welcome you back when your travels bring you to San Francisco.
Benjamin Duverge
General Manager

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Reviewed March 31, 2013

Great rooms, comfortable beds , awesome tv & shower I had a short stay though the staff was great very polite & courteous in every way.Great sound in the fitness center,cool articulating tv's & pool table @ second floor game area realgood place to unwind after a hard days work.

Room Tip: all i know is my room was excellent & i'm sure that is the standard @ Hotel Zetta
  • Stayed: March 2013, traveled on business
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Thank Greg G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Benjamin D, General Manager at Hotel Zetta San Francisco, responded to this reviewResponded April 4, 2013

Dear Greg G,
Thank you for the great feedback, we do have some unique hi tech features in our hotel and we also have some pretty fun low tech, I hope that you had the chance to play with our unique Plinko wall and enjoy a glass of wine in our Play Room. See you soon!
Benjamin Duverge
General Manager

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Reviewed March 28, 2013

Great new hotel near Market Square, just renovated and it has large rooms for an older building.
Nice bathrooms, bed is fantastic and the lobby is very unique.
Walk to many good restaurants and the trolley, Convention Center is around the corner
Very friendly staff at the desk!!
-Paul R

  • Stayed: March 2013, traveled on business
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Thank Paul R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Benjamin D, General Manager at Hotel Zetta San Francisco, responded to this reviewResponded April 4, 2013

Dear Paul R
We have indeed large rooms considering that the building opened a 100 years ago as a 350 rooms hotel, we now only have 116 and we have just completed a 13 Million renovation. Even though we are located in close to many restaurants, we will have our very own this summer. I hope to see you then.
Benjamin Duverge
General Manager

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Reviewed March 28, 2013

I stayed here recently because of a recommondation from a friend and I have to say I wasn't disappointed. The staff was very polite and accomidating and even though the bar wasn't open yet we still all had alot of fun in the upstairs party room (which is free and open to all comers). Rooms and decor were very nice and all and all I would recomend this hotel to anyone traveling through the area.

Room Tip: Rooms on the street side smelled really good from all the restaurants nearby.
  • Stayed: March 2013, traveled with friends
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Thank 874David
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Benjamin D, General Manager at Hotel Zetta San Francisco, responded to this reviewResponded March 31, 2013

Dear 874David
We are glad that a friend recommended you to Hotel Zetta and that you had a great stay. We love the playroom and we are adding 2 game consoles this week to make it even more fun and interactive. Let us know next time you are in town and I will point out Al Capone on our "convict wall" in the lobby. I am looking forward to welcoming you back.
Benjamin Duverge
General Manager

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Reviewed March 28, 2013

I stayed at the Hotel Zetta last week and was very impressed - especially since I have stayed at this location prior to the renovation. The rooms and general amenities look 100% different and it has a much more luxurious feel. Loved the Espresso machines in the room, new everything, game room upstairs was good to lounge in before going out in the city. The staff was helpful in flagging down a taxi. Anyone that has stayed at a Viceroy hotel should know that this place is up to their usual level of service.

  • Stayed: March 2013, traveled with friends
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Thank Michael P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Benjamin D, General Manager at Hotel Zetta San Francisco, responded to this reviewResponded April 1, 2013

Dear Michael P,
Thank you for the feedback, we are glad that you enjoyed our re-use, re-purpose, re-boot design, the in-room Illy espresso machine and our playroom. We are looking forward to welcoming you back on your next trip to San Francisco.
Benjamin Duverge
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Zetta San Francisco

Address: 55 Fifth Street, San Francisco, CA 94103-1801 (Formerly Hotel Milano)
Phone Number:
Location: United States > California > San Francisco > SoMa
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#2 Green Hotel in San Francisco
#19 Business Hotel in San Francisco
#20 Luxury Hotel in San Francisco
#27 Romantic Hotel in San Francisco
#27 Family Hotel in San Francisco
Price Range: $240 - $752 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Zetta San Francisco 4*
Number of rooms: 116
Official Description (provided by the hotel):
In a city of exquisitely edgy contrasts, Hotel Zetta offers a high level of sophistication and service without taking itself too seriously. The vibrant décor and sustainable architecture lend an innovative, creative vibe, while the high-tech conveniences, oversized guestrooms and plush pillow top beds keep things modernand always relaxed. Located in the heart of San Francisco’s famously techy-savvy SoMa district and walking distance to Union Square, Hotel Zetta invites style-seeking travelers and local professionals to work, connect, play and get inspired.Located in the heart of San Francisco’s famously hip SoMa Distict, Hotel Zetta offers 116 fashionable rooms and suites to style-seeking business travelers, culture-seeking out-of-towners and local professionals. Work-hard-play-hard business travelers can customize in-room work spaces with over-sized butcher block desks and a bevy of high-tech conveniences, from Internet-ready Samsung 46” smart TVs with access to apps like Facebook, Twitter and Netflix, to G-LINK™ docking stations that let you wirelessly stream videos from your mobile devices to your TV. Want to escape the bustle of the city without actually leaving the city? Our amenity-rich urban enclaves elevate downtime with down comforters and imported linens atop sumptuous pillow top beds, complimentary Neil George bath and body amenities, and Illy coffee espresso machines. Each room's unique quality is accented with a one-of-a-kind tapestry; a stunning collage of antique Oriental rugs. ... more   less 
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Also Known As:
Milano Hotel San Francisco
Hotel Milano San Francisco
Milano San Francisco

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