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“The good, the not-so-good (yet), and hopefully no ugly” 3 of 5 bubbles
Review of Hotel Zetta San Francisco

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Hotel Zetta San Francisco
Ranked #22 of 227 Hotels in San Francisco
Certificate of Excellence
GreenLeadersPlatinum level
San Diego, California
Level Contributor
118 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
“The good, the not-so-good (yet), and hopefully no ugly”
3 of 5 bubbles Reviewed February 25, 2013

Prelim "hopefully no ugly" review (the good/not-so-good (yet) review will come after check-out later this week):
Hotel Zetta literally just opened this past weekend (2/23/13). They are wayyyy behind in being ready in a multitude of obvious ways, so this review is pre-emptive in response to anyone who is staying here now and will write a hater's review.

Zetta is obviously geared for a certain demographic: 23-45 urban, tech-savvy, travelling, solo business man (based on hotel ambiance and decor). This is also the type of person who has been sitting in the lobby waiting for rooms to be ready the last few days, passing me in halls, riding the elevators, asking why something isn't done for them at the front desk, and congregating outside on the sidewalk. When the hotel is fully ready, this type of man will be gaga for this place. Until then, please don't be a whiny hater and pan the place here. Hotel Zetta is a Viceroy, so you know it will be good. And I can already see some of you wanting to throw a fit about some minute thing that happened and "catastrophically" hampered your life.

Instead, think twice about whether you'll come back when Zetta is "fully operational" (to quote the Emperer) - you know you will - and all the perks and discounts you have been offered in compensation as the staff does the best they can to make things better in this transition period. And the construction workers working overtime, working hard just like you, hearing you wimper.

To be continued....

Stayed February 2013, traveled on business
1 Thank KayClifton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Benjamin D, General Manager at Hotel Zetta San Francisco, responded to this review, February 28, 2013
Dear KayClifton,

Thank you so much for the feedback and for being patient as we work through the kinks of our recent opening. The team and I are committed to make Hotel Zetta your place of choice when you travel to San Francisco and we are getting closer with each day passing.
You obviously want to like our new hotel and we want to welcome you back, please do not hesitate to reach out to me directly by calling the hotel.

I am looking forward to welcoming you back soon,


Benjamin Duverge
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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787 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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Additional Information about Hotel Zetta San Francisco

Property: Hotel Zetta San Francisco
Address: 55 Fifth Street, San Francisco, CA 94103-1801 (Formerly Hotel Milano)
Phone Number:
Location: United States > California > San Francisco > SoMa
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#1 Green Hotel in San Francisco
#16 Luxury Hotel in San Francisco
#19 Business Hotel in San Francisco
#27 Romantic Hotel in San Francisco
#27 Family Hotel in San Francisco
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Hotel Zetta San Francisco 4*
Number of rooms: 116
Official Description (provided by the hotel):
In a city of exquisitely edgy contrasts, Hotel Zetta offers a high level of sophistication and service without taking itself too seriously. The vibrant décor and sustainable architecture lend an innovative, creative vibe, while the high-tech conveniences, oversized guestrooms and plush pillow top beds keep things modernand always relaxed. Located in the heart of San Francisco’s famously techy-savvy SoMa district and walking distance to Union Square, Hotel Zetta invites style-seeking travelers and local professionals to work, connect, play and get inspired.Located in the heart of San Francisco’s famously hip SoMa Distict, Hotel Zetta offers 116 fashionable rooms and suites to style-seeking business travelers, culture-seeking out-of-towners and local professionals. Work-hard-play-hard business travelers can customize in-room work spaces with over-sized butcher block desks and a bevy of high-tech conveniences, from Internet-ready Samsung 46” smart TVs with access to apps like Facebook, Twitter and Netflix, to G-LINK™ docking stations that let you wirelessly stream videos from your mobile devices to your TV. Want to escape the bustle of the city without actually leaving the city? Our amenity-rich urban enclaves elevate downtime with down comforters and imported linens atop sumptuous pillow top beds, complimentary Neil George bath and body amenities, and Illy coffee espresso machines. Each room's unique quality is accented with a one-of-a-kind tapestry; a stunning collage of antique Oriental rugs. ... more   less 
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Also Known As:
Milano Hotel San Francisco
Hotel Milano San Francisco
Milano San Francisco

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