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“Great honeymoon in SF”
4 of 5 bubbles Review of Cova Hotel

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Cova Hotel
Ranked #94 of 228 Hotels in San Francisco
GreenLeadersBronze level
Tampere, Finland
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Great honeymoon in SF”
4 of 5 bubbles Reviewed April 12, 2013

My rating for Cova hotel is very good. I think that price and quality of the hotel meets here. We were on our honeymoon in California and one stop was at SF. There was an amazing suprise for us when we checked in. We got upgraded to a better room because of our honeymoon!
We were also suprised by the hotel transportation possibility. Obviously we didn't read everything what Cova had to offer.. So we really liked the possibility of the hotel rides to different locations and back.
Sure the hotel is not in the best neigbourhood but the staff told us a route we should use, and we took the advise. We didn't get an impression that the homless are aggressive or dangerous when we walked on ellis st. on one night, but we thought that its nicer to use the other route since it wasnt that much longer.
Breakfast was good, and the staff in the hotel was very nice an polite, so I'd recommend this hotel for sure.
Cova was suitable for our budget and our expectations got exceeded.
And ps.
The bed was the best bed I've ever slept in!! And so were the pillows and planket.

  • Stayed February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank E E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Sleep Quality
    4 of 5 bubbles
  • Location
    3 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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Camara De Lobos, Portugal
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 bubbles Reviewed April 12, 2013

The hotel was really nice, rooms were confortable, breakfast was decent (extra points for the waffle machine!). I was a bit disapointed with housekeeping: although the rooms were clean enough, they just seem to be very unorganised (one day they left the clean tea cups on the bathroom, the other day they left them on the bedside table). The free shuttle service is great, especially if one is going to fisherman's warf, which is a bit far. I actually think the location was excelent. It is very close to Union Square and, although the area has a lot of homeless people, it is actually quite safe. I was walking everyday around the area and the people in the street were not harrassing anyone. It was just a bit sad really.

  • Stayed April 2013, traveled on business
    • Value
    • Location
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    • Cleanliness
    • Service
Helpful?
4 Thank RafaelaB4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Newcastle upon Tyne, United Kingdom
Level Contributor
30 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
4 of 5 bubbles Reviewed April 6, 2013

Is very difficult giving a fair rating for this hotel as the things that are wrong with it are completely beyond the control of the staff or the owners, but would mean that I would definitely think twice before staying again.

Three of us stayed here 5 days as part of a two city vacation in the US and found the hotel to be well maintained and the quality of the room excellent. We had prepaid the rate before arriving but, since booking had acquired a third traveller, and requested a rollaway room. For $150 for the five nights we were upgraded to a larger room with a rollaway bed, all of which was managed really swiftly and smoothly. The beds in the rooms are really awesome, and provided much needed relief from the sleep deprivation I suffered for the previous 5 nights in Vegas.

The breakfast was served in a nice room with access to the roof, while the food itself was fresh and plentiful. A great touch was a very late breakfast at the weekend. There was a choice of cereals, sliced meats, eggs, cheeses, breads and access to a waffle maker.

The hotel ran a shuttle to both Union Square and Fisherman's Wharf which was really useful and the staff at the front desk were both helpful and extremely friendly, whatever time of day or night.

This brings us to the Elephant in the room, which is the location. While the shuttle is really helpful and the security measures in and outside the hotel very reassuring, it is impossible to ignore the challenges which being based in the Tenderloin throws up. On previous US trips I have always enjoyed being able to pop out of the hotel for breakfast or coffee and the nature of the neighbourhood does rule this out. The breakfast goes a long way to make up for it, but it is nice to have some variety and find little places to chill. While I never felt actively unsafe, even when making a rather ill judged wander through the neighbourhood with the support of a really friendly homeless guy we met after a few beers, on my next trip to this amazing city, I feel I would probably stay elsewhere, which is a real shame given the service and the staff.

As the hotel have said in other replies, they are really upfront about where they are, and, if you are happy planning in advance your excursions into and out of the hotel either using taxis or the shuttle, then this would be a great place to base yourself.

  • Stayed March 2013, traveled with friends
    • Value
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    • Service
Helpful?
4 Thank sidney1974
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne, Australia
Level Contributor
48 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
4 of 5 bubbles Reviewed April 2, 2013

Room really nice, we were placed in a back room which was pretty good as it had a sliding door that could open so we could open the door to get fresh air when we felt the need. Breakfast was pretty good considering it’s just a continental breakfast. You need to go to level 8 where there is a fairly large breakfast room which has tea,coffee, juices, toast, cereals, yoghurt, waffles and fruit. Staff were helpful and Latoya went completely out of her way to help us out with information and directions to surrounding places and just good advice where to go, where not to go and where to eat around the area. She also organised for us to fax something overseas, printed out urgent documents for us, all with a smile. She is an asset to the hotel and we are extremely grateful for all her help whilst we were there. Area is exactly what other writers have written, lots and lots of homeless and beggars around the streets leading to the hotel due to a soup kitchen next door to the Hilton hotel, which is just a couple of blocks away , which is a shame as I really liked the hotel. Free wifi which ran fairly quickly for us and beds were really comfy. Really enjoyed my stay at this hotel and would stay again but probably not by myself as a woman due to the surroundings of the area. We caught a bus (bus number 19) in Larken St (around the corner from motel) to go to fisherman wharf, which took about 15 minutes by bus and cost $2 one way.

  • Stayed March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank MOLLY_CHICK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed March 25, 2013

Great place to stay and really nice people I will come back to stay . It was a great value the best in and out parking . And shuttle takes you all around. There is also lots of restaurant around and movie theater .

  • Stayed March 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Duaneromeo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
159 reviews
62 hotel reviews
common_n_hotel_reviews_1bd8 76 helpful votes
2 of 5 bubbles Reviewed March 23, 2013

We chose this hotel for our stay in SF - looking at the photos on the website we thought it would be a decent hotel.

The first issue was the location. It is in a really rough part of town. Directly opposite is a project building where there were people looking directly over into the rooms from the stairwell. We walked past about 5 drug deals on our way to the hotel, a number of prostitutes, homeless people and a man throwing up in the street. This already made us feel uncomfortable and I grew up in a rough area myself! When I go on vacation I want to go somewhere comfortable and pretty. If you love views of the rough side of life, maybe you'll like this place.

Also the room we booked was a 'Superior Double' - ended up as a twin room (two small beds) which was not big enough for us to share as a couple.

On a positive note, the staff were really friendly and lovely. Just a shame that the hotel itself is in a really bad location and the rooms are also quite tatty and run down.

In the end we had to check out and book another hotel in the area. We didn't end up staying the night. That is how bad it felt to us. - check out my other reviews, I know this review may be a bit 'alarmist' in places but I've stayed at a number of hotels and never had to check out and not stay in one before this trip. I wouldn't recommend this hotel to others.

  • Stayed March 2013, traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank sidesix
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joyce P, Guest Satisfaction Ambassador at Cova Hotel, responded to this review, April 26, 2013
Dear Sidesix,

Thank you for sharing your experience with us. We are sadden that our immediate location came across in a negative light. We are in the center of downtown San Francisco, so the dramatic city life that surrounds our hotel can be alarming. AS you know, we take various precaution to alleviate our guest of these potentially unwanted experiences through our complimentary shuttle service that drops and picks you up at key parts of the city. We are also working closely with the local city government to do more in revatalizing our neighborhood.

In regards to the statement about the twin beds, unfortunately we do not carry this bed type in our hotel. The smallest bedsize we have is for a double, with the following dimensions: 54"x75". We also have superior rooms with two queen beds (60"x80") or one king bed (72"x84") that are available upon request. If a guest prefers more space and ammenities, then upgrading to our deluxe and suite rooms are also available through the front desk for a minimal charge.

We are happy to hear that our friends at the wharf was able to satisfy your location needs during your stay in San Francisco. Thank you for acknowledging the friendliness of our staff, and we hope you give our hotel a second look the next time you visit our city.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Seoul
Level Contributor
3 reviews
3 hotel reviews
1 of 5 bubbles Reviewed March 21, 2013

What a rip off!

I've stayed here for 17 nights in 2013.
Fitness Room : Good.
Breakfast : Very poor. Very limited.
Staff : They're not that polite.
Cost : What a rip off!
Room : There's no SOUND PROOF at all. I could hear voices from the next room. I could hear elevator sound.
Location : There are many homeless people on the street.

  • Stayed March 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank HeavyBsTraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joyce P, Guest Satisfaction Ambassador at Cova Hotel, responded to this review, April 26, 2013
Dear HeavyBsTraveler,

Thank you for sharing your experience with us. We appreciate your 17 nights stay with us this year. It's rare that we get complaints about the sound proofing of our walls, we would like more information on the room you stayed in to investigate. For guest that alert us of their sensitivity to elevator noises, we usually have them stay at the far side of the hotel away from the lifts. Can we contact you directly for more specific information of your stay so we could remedy all your concerns for future guest?

Again, thank you for staying with us. We will work on being better for your future stay.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Cova Hotel

Property: Cova Hotel
Address: 655 Ellis Street, San Francisco, CA 94109
Location: United States > California > San Francisco
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Wheelchair access
Hotel Style:
#63 Green Hotel in San Francisco
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Cova Hotel 3*
Number of rooms: 95
Official Description (provided by the hotel):
Situated in the heart of San Francisco, the COVA Hotel offers a delightful haven for travelers seeking spacious and comfortable lodging in a downtown atmosphere. COVA Hotel offers comfort, value, service and design. Newly renovated and providing the highest level of services at an affordable rate, our goal is to make your stay enjoyable. Room rates include complimentary continental breakfast and transportation to Union Square. ... more   less 
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Also Known As:
Cova Hotel San Francisco

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