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Holiday Inn Bar Harbor Regency
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Reviews (1,265)
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Reviewed October 23, 2013

We booked a room in a building separate from the main lodge. It as good-sized and pleasant, although lacking any views of the water (that's why it was appreciably cheaper!) The design of the complex is a bit incongruous with the other hotels and resorts in the area, but not at all objectionable. The staff was courteous and efficient.

Stayed: July 2013, traveled as a couple
Thank TBearden
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 22, 2013

The facility has just been recently acquired by Holiday Inn and I expect it will become a bit more Standardized in the future. Overall I rate this facility good but my comments will primarily focus on things I think can be improved.
I was unimpressed by the young lady that checked us in, she did her job but I judged her to be cold and unfriendly. I had the same impression with the bar tender. One big disappointment was the "advertised" a wine bar but all they had was a simple wine service from the bar - if you call it a wine bar it should be a specialized service with lots of different wines as well as tastings and or flights.
Rooms are nicely appointed and were adequate but our only access to the balcony was via a window(albeit a large window). Pay attention to other reviews about room locations some have magnificent views and others are poor. There were room service dishes in the hall for over 12 hours—way too long. The Lobster pound associated with the hotel was closed for the season—it should be open if the hotel is open.
It won’t take much to get this up rating up a notch or two with some work on the Personnel training and general management oversight and planning. Assuming the price stays where it is now it could be a great value.

Room Tip: Pay the extra for an ocean view and you will likely not be disapointed with a problem view
  • Stayed: October 2013, traveled as a couple
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Thank Que3731
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Bar Harbor Regency, responded to this reviewResponded November 7, 2013

Dear Que3731,

Thank you for your feedback and for choosing our hotel. It is great to hear that you enjoyed your room and the majority of features provided. I am deeply sorry for the unacceptable service you have received from our staff. I assure you that this is not the norm you should expect from our hotel. This is definitely not up to our standards and we are constantly working on improving the quality of service provided. I have taken note and wish to thank you for all your valuable comments. These are of great importance to us and allow us to monitor and improve our service continually.

Once again, thank you for staying and we all hope to have an opportunity to serve you again on your next future visit.

Sincerely,

Janice A
Case Manager
IHGCare

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 22, 2013

We just got back from two nights at this place. We booked a room on the non-ocean view side. They didn't tell us that our second floor balcony looked out onto the dumpster - gross!! We couldn't go out on the balcony at all. Plus the staff is up very early putting stuff into the dumpster making lots of noise - not nice.

The wait staff was very nice but the portions were tiny. For breakfast I ordered toast and was served one very thin slice of bread - barely toasted - it was $2.75 plus tax and tip. That evening our party of four ordered an appetizer to share. For $8 plus tax and tip we received three tiny sizes of brucshetta to share with four people!!! Seriously????

We were also there for the Oct 19th fire alarm - they said it is common - people smoking on the balconies.

Next trip to Bar harbor we will stay elsewhere.

  • Stayed: October 2013, traveled with friends
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1  Thank Cindy V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Bar Harbor Regency, responded to this reviewResponded November 7, 2013

Dear Cindy V,

Firstly let me offer my sincere apologies for not living up to your expectations and for not creating a memorable stay for you. We give the utmost importance to our guest comments as they help us improve, and continually provide the best guest experience possible. I do hope we will have the opportunity to welcome you back to our hotel in the near future, and hopefully on such occasion we can start to rebuild your trust in our hotel.

Again, thank you for your time and staying with us.

Sincerely,

Connie D
Case Manager
IHGCare

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 21, 2013

Walked in to a friendly reception and smooth check in. We stayed for two nights at this hotel, and WOW for the views! We had a "partial waterfront view room" and it was really nice waking up and enjoying the sunrise. The pool/jacuzzi area was very enjoyable. Great location as well, close to downtown and Acadia! The room itself was clean and spacious, but very uncomfortable bed and a little fridge totally out of place. The fridge was left on the floor, next to the TV stand. Couldn't even open the thing. I spoke to front desk about it at the time of check out, and hopefully they will take care of it soon. We do plan on going back to Bar Harbor next year, and I will call to make sure those 2 items have been improved, if so, I will love to stay there again!

Room Tip: Ask for a waterfront room and enjoy beautiful views. Maybe there are rooms with newer mattresses. it doesn't hurt to ask because the one we stayed in had a very uncomfortable bed.
  • Stayed: October 2013, traveled as a couple
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Thank Medeiros12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Bar Harbor Regency, responded to this reviewResponded November 5, 2013

Dear Medeiros12,

Thank you so much for taking the time to write a review about your experience with us, we value your loyalty to our brand and hotels. We strive to give great and impressive service to all of our guests and it makes us happy to read we exceeded your expectations. We look forward to welcoming you back to our establishment.

Sincerely,

Krysllin G
Case Manager
IHGCare

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 20, 2013

The location is BEAUTIFUL. Beautiful views from the restaurant, from some of the rooms, from the elevator. The property is fantastic but the rooms need updating. The restaurant staff should retrain the front desk staff in hospitality. Restaurant staff was excellent, front desk really couldn't be bothered. Even the houseman was friendlier than the guest service agents. Value for price paid, however, really wasn't bad at all.

  • Stayed: October 2013
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1  Thank Lis M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Bar Harbor Regency, responded to this reviewResponded November 5, 2013

Dear Lis M,

Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. I’m sorry you received service which was unacceptable. I appreciate your feedback as this is our best resource for improving guest services. We hope you give us a chance in the future to show you how great our hotel is.

If there is anything we can do to make your next stay more comfortable, please do not hesitate to ask the Manager on Duty.

Sincerely,

Jaime W
Case Manager
IHGCare

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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