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“Great location and nice place”

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Holiday Inn Bar Harbor Regency
Ranked #30 of 41 Hotels in Bar Harbor
Cleveland, Tennessee
Level 6 Contributor
102 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
“Great location and nice place”
Reviewed October 22, 2013

The facility has just been recently acquired by Holiday Inn and I expect it will become a bit more Standardized in the future. Overall I rate this facility good but my comments will primarily focus on things I think can be improved.
I was unimpressed by the young lady that checked us in, she did her job but I judged her to be cold and unfriendly. I had the same impression with the bar tender. One big disappointment was the "advertised" a wine bar but all they had was a simple wine service from the bar - if you call it a wine bar it should be a specialized service with lots of different wines as well as tastings and or flights.
Rooms are nicely appointed and were adequate but our only access to the balcony was via a window(albeit a large window). Pay attention to other reviews about room locations some have magnificent views and others are poor. There were room service dishes in the hall for over 12 hours—way too long. The Lobster pound associated with the hotel was closed for the season—it should be open if the hotel is open.
It won’t take much to get this up rating up a notch or two with some work on the Personnel training and general management oversight and planning. Assuming the price stays where it is now it could be a great value.

Room Tip: Pay the extra for an ocean view and you will likely not be disapointed with a problem view
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  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Que3731
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Bar Harbor Regency, responded to this review, November 7, 2013
Dear Que3731,

Thank you for your feedback and for choosing our hotel. It is great to hear that you enjoyed your room and the majority of features provided. I am deeply sorry for the unacceptable service you have received from our staff. I assure you that this is not the norm you should expect from our hotel. This is definitely not up to our standards and we are constantly working on improving the quality of service provided. I have taken note and wish to thank you for all your valuable comments. These are of great importance to us and allow us to monitor and improve our service continually.

Once again, thank you for staying and we all hope to have an opportunity to serve you again on your next future visit.

Sincerely,

Janice A
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,193 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (367)
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English first
Saint John, Canada
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed October 22, 2013

We just got back from two nights at this place. We booked a room on the non-ocean view side. They didn't tell us that our second floor balcony looked out onto the dumpster - gross!! We couldn't go out on the balcony at all. Plus the staff is up very early putting stuff into the dumpster making lots of noise - not nice.

The wait staff was very nice but the portions were tiny. For breakfast I ordered toast and was served one very thin slice of bread - barely toasted - it was $2.75 plus tax and tip. That evening our party of four ordered an appetizer to share. For $8 plus tax and tip we received three tiny sizes of brucshetta to share with four people!!! Seriously????

We were also there for the Oct 19th fire alarm - they said it is common - people smoking on the balconies.

Next trip to Bar harbor we will stay elsewhere.

  • Stayed October 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Cindy V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Bar Harbor Regency, responded to this review, November 7, 2013
Dear Cindy V,

Firstly let me offer my sincere apologies for not living up to your expectations and for not creating a memorable stay for you. We give the utmost importance to our guest comments as they help us improve, and continually provide the best guest experience possible. I do hope we will have the opportunity to welcome you back to our hotel in the near future, and hopefully on such occasion we can start to rebuild your trust in our hotel.

Again, thank you for your time and staying with us.

Sincerely,

Connie D
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Boston, Massachusetts
Level 3 Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed October 21, 2013

Walked in to a friendly reception and smooth check in. We stayed for two nights at this hotel, and WOW for the views! We had a "partial waterfront view room" and it was really nice waking up and enjoying the sunrise. The pool/jacuzzi area was very enjoyable. Great location as well, close to downtown and Acadia! The room itself was clean and spacious, but very uncomfortable bed and a little fridge totally out of place. The fridge was left on the floor, next to the TV stand. Couldn't even open the thing. I spoke to front desk about it at the time of check out, and hopefully they will take care of it soon. We do plan on going back to Bar Harbor next year, and I will call to make sure those 2 items have been improved, if so, I will love to stay there again!

Room Tip: Ask for a waterfront room and enjoy beautiful views. Maybe there are rooms with newer mattresses. i...
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  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Medeiros12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Bar Harbor Regency, responded to this review, November 5, 2013
Dear Medeiros12,

Thank you so much for taking the time to write a review about your experience with us, we value your loyalty to our brand and hotels. We strive to give great and impressive service to all of our guests and it makes us happy to read we exceeded your expectations. We look forward to welcoming you back to our establishment.

Sincerely,

Krysllin G
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level 1 Contributor
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed October 20, 2013

The location is BEAUTIFUL. Beautiful views from the restaurant, from some of the rooms, from the elevator. The property is fantastic but the rooms need updating. The restaurant staff should retrain the front desk staff in hospitality. Restaurant staff was excellent, front desk really couldn't be bothered. Even the houseman was friendlier than the guest service agents. Value for price paid, however, really wasn't bad at all.

  • Stayed October 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Lis M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Bar Harbor Regency, responded to this review, November 5, 2013
Dear Lis M,

Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. I’m sorry you received service which was unacceptable. I appreciate your feedback as this is our best resource for improving guest services. We hope you give us a chance in the future to show you how great our hotel is.

If there is anything we can do to make your next stay more comfortable, please do not hesitate to ask the Manager on Duty.

Sincerely,

Jaime W
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Commerce, Texas
Level 6 Contributor
135 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
Reviewed October 19, 2013

The hotel has a nice appearance and so do the rooms. The bed was extremely uncomfortable. The fire alarms went off and we excite our room I unsure of what was going on. We made it downstairs and finally someone told us it was nothing to worry about but I don't think anyone bothered to tell the people who headed out the back door. We were on the second floor and when we opened the stairwell door it caught on the door back into the hall! Two a few minutes to get it loose so we could make it back into our hallway and our room. Got up the next morning to go watch the sunrise and could get anyone at the front desk.

  • Stayed October 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Sistersonatrip
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Bar Harbor Regency, responded to this review, November 4, 2013
Dear Sistersonatrip,

Thank you so much for your candid review of our hotel. It is pleasing to know that you found the ambiance of our property to be nice. However, I truly regret that the service received was not up to par and if you found the condition of the bed to be uncomfortable. I have taken note of your feedback and this shall be used to consider for enhancements needed on premises.

We hope to get a chance of hosting you again and show you how great our hotel is.

Regards,

Pam G
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lindsay, Canada
Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed October 17, 2013

My husband and I just returned from a week long stay at this hotel. We had an ocean view room with king size bed. The room was spacious and well appointed. We enjoyed sitting out on the balcony and the sunrises were always beautiful. The hotel is situated outside of the hustle and bustle of downtown, but close enough that a taxi ride to restaurants in the evening didn't break the bank. Unfortunately, two of the three hotel restaurants were closed for the season, which we should have been told when we booked by phone. However, the outdoor heated pool and the hot tub were still open and we made good use of them after long walks during the day.
We ended up in a room that was adjoined with another one, which turned out to be a big problem on two different occasions. The door that separates the rooms still allows for light and sound to travel between the rooms and on two different nights people left the tv on the whole night as well as the lights. We would definitely ask for a non-adjoining room next time! Fortunately, the a/c units are very loud, so we turned it on to drown out the noise from the room beside us, even though we didn't really need it on. Another thing we found to be a bit of a problem was the schedule for housekeeping. We returned each day to the room between 3 and 4 o'clock, expecting to be able to sit and have a glass of wine and relax only to find that our rooms hadn't been cleaned yet. Since the staff were right there, I asked them to do our room right away and they cheerfully complied, which we really appreciated. We understand that they are busy, because there were many bus trips coming and going, but we certainly expect our room to be clean by that time in the day.
All in all, we would recommend the hotel, but ask for non-adjoining rooms if possible and check to see if all amenities are open during your planned stay.

Room Tip: Choose an ocean view room on an upper floor and avoid the mid-section of the hotel or you will be ri...
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  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 689travelover
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level 4 Contributor
35 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed October 16, 2013

Ask for a waterfront room with balcony and you will receive beautiful views and a relaxing evening at the end of busy days. This older hotel has the added advantage of being near the town but not in the crowds. Shuttle free downtown or drive to the rest of the island. The biggest pleasant surprise was a fantastic dinner delivered to our room. Because we were at the end of the season, many of the amenities of the hotel were not available. We were very impressed with all of the staff who were well-dressed young people from around the world. Would definitely stay here again.

  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Katherine B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Bar Harbor Regency

Property: Holiday Inn Bar Harbor Regency
Address: 123 Eden Street, Bar Harbor, Mount Desert Island, ME 04609-1137
Phone Number:
Location: United States > Maine > DownEast and Acadia Maine > Mount Desert Island > Bar Harbor
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #30 of 41 Hotels in Bar Harbor
Price Range (Based on Average Rates): $$$
Hotel Class:3 star — Holiday Inn Bar Harbor Regency 3*
Number of rooms: 219
Reservation Options:
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Also Known As:
Holiday Inn Bar Harbor Regency Hotel Bar Harbor
Regency Bar Harbor
Holiday Inn Bar Harbor Regency Maine

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