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“Lovely vistas, but missed an elevator!”

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Holiday Inn Bar Harbor Regency
Ranked #30 of 41 Hotels in Bar Harbor
Raleigh, North Carolina, United States
Level 3 Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“Lovely vistas, but missed an elevator!”
Reviewed September 6, 2013

Nice location and beautiful views, but I'm an old lady who really wished there had been an elevator for our third-story room. At least I got my exercise! The rooms were okay, although ours could have been a little cleaner. You are definitely paying for the location at this hotel.

Room Tip: Get on the first floor if possible if you have lots of luggage or you just don't like climbing s...
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  • Stayed August 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Jan M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Bar Harbor Regency, responded to this review, September 25, 2013
Dear Jan M,

Thank you for taking the time to express your thoughts and concerns. We highly value views, opinions and feedback from our guests, as this allows us to improve the service we provide.

I sincerely apologize for the inconvenience you had with the lack of elevators and deeply regret that this aspect has negatively affected your overall experience with us. It is our fullest intention to fulfill and meet our guests' needs, as such, your comments will be used to ensure that we provide the best guest experience.

Once again, thank you for taking the time to write to us. It is only with both positive and negative feedback that we can strive to improve our service to our guests and I do hope that you give us again the opportunity of welcoming you back in the future..

Sincerely,

Dhan M
Case Manager
IHGCare
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Rating summary
  • Location
  • Sleep Quality
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  • Service
  • Value
  • Cleanliness
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1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed September 5, 2013

We have been to Bar Harbor many times and stayed in a different hotel each time from high end hotels to mid range hotels. I can absolutely say this is one hotel we would stay at again. Very resonably priced with great service. If when you travel you stay at the Ritz Carlton type hotel I am not sure many places in Bar Harbor would suit. The amenities here are great. The restaurants and wait staff friendly and attentive, you have to stop to see Mickey at the Tiki Bar. He is the mixologist version of an iron chef!!

  • Stayed September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank leeduntd14
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Woodstock, Georgia, United States
Level 3 Contributor
18 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed September 4, 2013

Arrived to find that the hotel had over booked three parties and we had to take a room on the second floor looking at the trees and the parking lot and not the Atlantic Ocean from the third floor over the beautifully landscaped property that led down to the water the the pier. The room smelled like left over cigarettes and there was a hole in the wall where someone had thrown the door open too forcefully so the door knob had created the hole which had been poorly attempted to be repaired.

I was promised the very best room the next day for the rest of my stay and they would move my property. Since we would be out touring all day we had to load those things back into our car and take with us that we did not want anyone to move which were breakable that we had collected on our 3 week tour.

The very best room was the same kind of room but on the other side of the hotel. The view was of the ocean but a big tree was in the middle of the view and we had to listen to the partiers in the spa until late at night.

We asked about a great place to get lobster dinners; the recommendation from the front desk was to go back to the next town and try that lobster pound on the highway. Nothing in town and not the hotel's restaurant. Which I later found to be ok. There were equally good places in the town of Bar Harbor and not traveling back 20 miles.

When i asked to speak to the hotel manager I was transferred to the same person as I had spoken to previously. I checked other hotels in the town but as it was August all were full.

Room Tip: Ask for a clean room with no view of the parking lot and on the side of the hotel away from the pool...
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  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Stephanie M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Bar Harbor Regency, responded to this review, September 20, 2013
Dear Stephanie M,

Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We’re sorry we fell below your expectation regarding customer service, room condition and the room view. We will look into this point. We are confident the necessary adjustments will be made, in order to ensure complete guest satisfaction. We hope you give us a chance in the future to show you how great our hotel is.

Sincerely,

Orlando A.
Case Manager
IHGCare
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Travelers are raving about these Bar Harbor hotels

St. Petersburg, Florida
Level 6 Contributor
366 reviews
66 hotel reviews
common_n_hotel_reviews_1bd8 121 helpful votes
Reviewed September 4, 2013 via mobile

My first time here in a Labor Day weekend. We loved the location. Minutes from Acadia and Bar Harbor.
Our room had a partial ocean view and balcony. Nice location.
We had rain in the second day but we could still use the pool (heated) and the Whirlpool.. Nice..

Christopher on front desk was very friendly..

We will return!

  • Stayed September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Reginaldo B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Philadelphia, Pennsylvania
Level 3 Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed September 3, 2013

Just got back from vacation, and stayed 6 night at Bar Harbor Regency. It's a nice hotel with a beautiful view on the back. The staff were nice and friendly. I had no problem at all with my room,they cleaned it up everyday. It's just one time we need to ask more complimentary thing for bathroom..other than that, nothing..

Room Tip: Ask the front desk to get an ocean view if possible, it so beautiful in the morning.
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  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank kris_utama
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lewisburg, Pennsylvania
Level 2 Contributor
7 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed September 3, 2013 via mobile

My husband and I enjoyed a week of vacation here and had a really nice time. We requested a quiet room because of some other reviews we saw and ended up with a corner room in the main building. The room was mostly clean with visible patch work done on the ceiling and wall from water damage I believe, however it did not matter much to us. The view from our deck was perfect. The only issue we had was trying to contact the front desk by phone. It was constantly busy. The pool tiki bar and restaurant were all very nice. Breakfast each morning was delightful. The staff were all so sweet and friendly and went out of their way to please us. We would go here again.

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Karen T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Boston, Massachusetts
Level 6 Contributor
104 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
Reviewed September 3, 2013

As other reviewers mentioned, this property has very nice grounds. Our room was on proctor wing 2nd floor with an ocean view. It was clean but pretty outdated. When we were taking a shower water was filling up in the tub which was not pleasant. Our only favorite was the hot tub and that's all about it. I have tried the cafeteria right across the reception desk and it was very simple. I got coffEe which tasted like water and they did not have any baked goods. It was definitely expensive for a 3 star hotel. I would stay again if I get a better deal..

  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ogursoy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Bar Harbor Regency, responded to this review, September 17, 2013
Dear ogursoy,

Thank you for taking the time to write us a review regarding your recent stay with us. I am pleased that you have noticed the cleanliness of our hotel. However, I would like to apologize for the overall dissatisfaction you had experienced. Rest assured that the issues you have raised about the bathroom conditions has been documented and will be forwarded to the appropriate departments for necessary actions. Thank you again for your comments as this is very helpful to us to ensure we are able to meet our guests expectations. We look forward to welcoming you back to our hotel in the near future.

Sincerely,

Janice A
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Bar Harbor Regency

Property: Holiday Inn Bar Harbor Regency
Address: 123 Eden Street, Bar Harbor, Mount Desert Island, ME 04609-1137
Phone Number:
Location: United States > Maine > DownEast and Acadia Maine > Mount Desert Island > Bar Harbor
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #30 of 41 Hotels in Bar Harbor
Price Range (Based on Average Rates): $$$
Hotel Class:3 star — Holiday Inn Bar Harbor Regency 3*
Number of rooms: 219
Reservation Options:
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Also Known As:
Holiday Inn Bar Harbor Regency Hotel Bar Harbor
Regency Bar Harbor
Holiday Inn Bar Harbor Regency Maine

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