What an amazing and delightful stay we had at the Hampton Inn! To tell the truth, I wasn’t so keen on staying at a branded hotel in the beautiful Acadia area, but we needed two rooms and cost at other hotels was prohibitive (not that Hampton was cheap!) and the reviews weren’t nearly as good as the Hampton’s reviews. Well - we were so pleasantly surprised.
Earlier in our Maine road trip, I severely injured my ankle and I found myself needing a wheelchair. I called ahead to let them know of this development and to make sure our accommodations would still work (i.e. be accessible). When we arrived, they could not have been any nicer! They had to separate our rooms, but the upside is that they did it to get me into a handicapped accessible room. Check-in was awesome because the people were so gosh darn nice and welcoming. They even had fresh baked cookies available. They made sure all of our needs were met. They even sent a person upstairs with several shower chair options to see which one would work best for me.
After we settled in, we decided to go out into the town and as soon as they saw us downstairs, they made sure to greet us and ask if there was anything else we would need. These same front desk folks were instrumental in helping us locate handicapped accessible dining options and making reservations for us. And – the staff even put aside fresh baked cookies for us each day (they put them out at the 24 hour coffee, tea, water bar in the lobby each afternoon) – just as a pick me up for me. Just very thoughtful.
We found the property to be well managed, well laid out, easy to navigate in a wheelchair and very clean. The breakfast area is so very crowded in the mornings though because the hotel is almost always sold out in season. So if they could figure out a way to expand the space or open a conference room or something that might help. Breakfast itself was standard continental fare – nothing to rave about. But it was fresh and well stocked, and anytime we needed anything there seemed to be adequate and accommodating staff to help. The lobby also has a small child friendly play area and a business center area (but both are out in the open next to each other, so not a quiet place to actually make phone calls). Wifi was excellent.
Our room was delightful. It was not noisy at all. It had a great view of Bar Harbor, albeit over the top of a tree line. It was incredibly spacious. The bedding was very comfortable. AC unit a bit noisy when it kicked on, but almost all hotel room AC units are noisy. Housekeeping did an excellent job here and if you read my other reviews, you know I’m picky about this. We had plenty of towels and toiletries, carpets seem to be vacuumed everyday, trash always emptied and I didn’t find any stained linens, upholstery or carpets. NO mold or anything objectionable in the bathroom either.
The outdoor pool was very nice, although a bit small. My daughter thought it was a bit cold, so not sure if it was heated. The indoor pool was small and always seemed to be at max capacity. Very little room to maneuver around in there. And – the smell of chlorine in the small space just about gave me an asthma attack. But there were plenty of pool towels. Due to injury, I didn’t try the fitness center, although it looked nice.
The grounds were very well maintained and there was plenty of parking in spots that were actually wide enough you could open a door all the way. For anyone in a wheelchair – lots of ramps, no steps, easy surfaces to roll over.
The hotel does sit up on a hill above Bar Harbor. So technically it is walkable, but I wouldn’t want to do it at the end of a day when I was tired. There is a short cut to the entrance of Acadia out of the back parking lot that was very convenient. The entrance form the main road into Bar Harbor is a sharp turn on a narrow road and can be tricky at night. There is no restaurant on site, so you have to go out for dinner/lunch.