We spent a week in the Acadia National Park area, from July 25th to August 1st, 2014. We booked four morning whale watch tours and one afternoon tour. All five of them were cancelled.
We were staying about 40 minutes away from Bar Harbor. The first time we had the whale watch scheduled, we drove to Bar Harbor (and had to be there 45 minutes early) only to find out it was cancelled. The second time, we tried calling first. Their brochure says to call 2 hours early, however, their phone message says that you have reached them during "after hours" and they are closed. When you finally do get through, you are put on hold forever. It is impossible for those not staying in the immediate Bar Harbor area to be able to call ahead and/or to get there in the required 45 minutes prior to boarding.
One afternoon whale watch was an educational cruise, and they DID NOT TELL YOU when you booked the cruise that they needed AT LEAST SIX people to sign up, or it would be cancelled.
The Bar Harbor Whale Watch Company is the ONLY Whale Watch Company in the area. So they can do what ever they want, which means they can do bad business, and it does not matter.