One complaint was that our tour was supposed to go at 8:30am, but they moved it to 1pm due to weather, which can't be helped and is not the companies fault, but it sucked because we had to cancel another tour we had planned. It's hard to believe them when they tell you due to weather as well when its bright and sunny out, but who knows what its like 20 miles off the coast. They did offer you your money back if you couldn't go at 1pm. The ride itself was a lot of fun though. We saw multiple whales and we even saw puffins and a light house that was cool. If you get sea sick, which I do, I would definitely take some meds before you go. A lot of people were throwing up and they were passing out barf bags haha. All in all though I would recommend it if you've never seen a whale up close, because it is a great experience.