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“The Inn canceled our reservation on us after guaranteeing it!”
Review of Chiltern Inn

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Chiltern Inn
Ranked #26 of 30 Bar Harbor B&B and Inns
Maine
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
“The Inn canceled our reservation on us after guaranteeing it!”
Reviewed June 21, 2007

We reserved a room at this inn and made our other plans around that resevation. Hours after we made the reservation, that was guaranteed, we received a call that we need to add a day in order to keep the reservation. There was nothing on the website or from the clerk who took the reservation that told us we needed to book another night. I talked to the owner of the property to let her know of my displeasure yet she would not budge from the required second night even though I was guaranteed a reservation for one night. The arrogance and tone of her responses makes me believe that the other negative reviews found on this site are absolutely correct. These owners do not appear to be concerned with the customer, only with what is in the customer's pocket.

Stayed June 2007
Helpful?
3 Thank blueMaine
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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51 reviews from our community

Traveler rating
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10
36
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (10)
Date | Rating
  • English first
  • Any
English first
Massachusetts
1 review
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed January 9, 2007

Our four day holiday in Bar Harbor started off on a bad note. The hotel we originally chose turned out to be an Internet fairytale. It looked great online but was less then desirable once we actually saw the accommodations. Needless to say, we dropped off our luggage and started looking for a new location.

We found the Chiltern Inn while we were walking the streets of Bar Harbor, desperate to find somewhere nice, where we could relax and take in the beauty of the Bar Harbor and Arcadia - especially after a six hour car ride. We met with one of the employees – Chris, who showed us the Garden Apartment suite. We looked around the rooms and from what we could see; it looked like it would be a nice and peaceful location for us.

We checked in the next day, dropped our luggage off in the apartment and immediately went on a long, wonderful hike of Arcadia. We came back around dinner time, very tired but exhilarated from the beautiful views and fresh mountain/sea air.

We decided to relax for a while before dinner and watch some TV. We went to sit on the futon but it was really dirty. We ended up having to shake the whole thing outside. Next we went to watch the TV but the reception was so poor that no channels were coming in. I checked the cable and it turned out that it was not connected to the connector which screws into the back of the TV. We desperately wanted to check the weather for tomorrow as we wanted to do a long bike ride so we tried fixing it ourselves. However, we could only get in a few stations and not one of them was able to give us the local weather report.

Following this incident, I went to use the ½ bath, but as I closed the door, it jammed and I was basically locked in. My husband had to forcefully yank the door open. It’s a good thing he was there as I would have been stuck in that bathroom with no way to get out or call for help.

Exhausted and very annoyed at the television and bathroom incident, we decided to go to bed and try to forget. That wasn’t to be the case, as I turned the bed sheets down to discover the dry remnants of bugs in the bed. Needless to say, we didn’t sleep under the covers that night and instead slept on top of the comforter. It was naturally a very poor night’s sleep for me as I envisioned bugs crawling all over me as I lay in bed. But the nightmare didn’t end there. After we finally got to sleep in the early hours of the morning we were woken up by the dogs in the apartment next to ours barking.

Since we couldn’t get back to sleep we decided to get up and start our day, but much to our continuing bad luck, we looked out the window at pouring rain. Since this was suppose to have been an outdoors vacation, and we couldn’t imagine ourselves staying in this apartment all day long due to all of the problems, we decided to leave. My husband went to the main lobby of the inn to check us out. They pointed out that there is a 14 day cancellation policy so they would not refund any of the cost of the room rental for two days. This cancellation policy was not made known to either of us by Chris at the time we checked in. Further more, we have stayed at many Bed and Breakfasts and Inns in our travels and the MOST we’ve encountered for a cancellation policy was 48 hours and even then, the owners were more then willing to try and get the accommodations booked by some other party.
We both feel that this room was not ready for its guests and that someone should have checked to make sure that the accommodations were clean and without any mechanical or technical problems before we were allowed to check in.

In complete dismay and disgust, we left Bar Harbor. The experience at the Chiltern Inn left us very tired, frustrated and in total distrust of establishments whose main focus is to welcome and take care of its guest while vacationing in the area.

  • Liked — absolutely nothing
  • Disliked — my review says it all
  • Tips/Secrets — for walkin reservations make sure you really really look around a room before you say - I'll take it!
  • Stayed January 2007, traveled with family
    • Value
    • Location
    • Check in / front desk
    • Business service (e.g., internet access)
Helpful?
7 Thank grantkitties
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reston, Virginia
Level 4 Contributor
43 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed September 9, 2006

The property is indeed one of the nicest B&B properties we've ever visited; however, it is marred by the management's disinterest in their guests. Only after we arrived did we discover that the innkeepers own several properties in Bar Harbor and that they would rarely if ever be present at the inn. It became evident very early in our stay that the owners look at keeping a B&B as a business and not as a calling/avocation. The few and rare interactions we had left us with the impression that our presence at the inn was an inconvenience to our innkeepers. We actually felt as if we were not welcome. Often when we asked for assistance we were told to find one of the employees in the inn. One breakfast we had to listen to the innkeeper berate her employee for not properly serving breakfast. When we discovered that water was pouring through the ceiling of our room into the shower from the room above excuses where made but nothing was done to fix the problem nor were we offered another room even though several were vacant. The touted wine and cheese was a small fliptop sandwich bag of cheese sliced in the morning and left out all day, a few old crackers (again left out in the morning). Overall this was the worst B&B we have ever experienced. Don't let the website fool you!!!

  • Liked — An amzing property with wonder facilities.
  • Disliked — Innkeeper/owner, lack of welcoming attentiveness we've come to expect at B&Bs
  • Tips/Secrets — Stay away.
  • Stayed July 2006, traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
8 Thank Restazonia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Chiltern Inn

Property: Chiltern Inn
Address: 11 Cromwell Harbor Rd, Bar Harbor, Maine, Bar Harbor, Mount Desert Island, ME 04609-1227
Location: United States > Maine > DownEast and Acadia Maine > Mount Desert Island > Bar Harbor
Amenities:
Beach Free High Speed Internet ( WiFi ) Free Parking Swimming Pool
Hotel Style:
Ranked #26 of 30 B&Bs / Inns in Bar Harbor
Price Range (Based on Average Rates): $$$
Hotel Class:3.5 star — Chiltern Inn 3.5*
Number of rooms: 5
Reservation Options:
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Also Known As:
Chiltern Inn Bar Harbor, Maine

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