We just left the inn after a 4 night stay. Our 4th visit to the Bar Harbor area we booked far ahead, in January, because the combination of luxury accommodations and a water view (essential to us) are few and sell out early. Room 4, The Captain's Suite promised HARBOR VIEWS in boldface on the website. When we were shown to our room upon checking by an employee, the innkeeper not present, the view had long ago been obstructed by overgrown foliage. At breakfast the next morning, our first chance to discuss with with the innkeeper, not only did she refuse to acknowledge this false advertising, but with a sugar-sweet smile said "I don't want anyone to stay here who doesn't want to be here. Where else would you like to stay? Let me see what I can do.". We did not want to waste our vacation days in a fruitless search and her somewhat ominous tone told us we were treading on thin ice and might be asked to leave. It was like being in the Twilight Zone. we decided to again express our dissatisfaction at check out. she absolutely refused to discuss it, preferring to characterize us as rude, curt to staff and unwelcome to return at any time. Her fury was barely contained. We have traveled all over the world for more than 30 years and we just astounded at this treatment. She said she expected me to "flame her".
I trust TripAdvisor reviews and rarely post, althought I use the site extensively for research before travel. we are now enjoying our harborside room at the Grand Harbor Inn in Camden, our second visit there. We are enjoying a glorious view.
- Official Description (provided by the hotel):
- Modern. Maine. Classic. Bar Harbor's finest boutique inn. Yankee Magazine "Best of New England / Editors' Choice" award winner. Member of the Diamond Collection. Bar Harbor's premier luxury inn featuring sophisticated, elegant accommodations and gourmet breakfasts. Located steps from the waterfront, shopping, restaurants and just minutes from Acadia National Park. Fireplaces, whirlpool tubs and free WiFi. Open mid-May through end of October each year. ... more less
- Also Known As:
- Bass Cottage Hotel Bar Harbor
- Bass Cottage Inn Bar Harbor, Maine