The value for money and the location of the Bar Harbor Motel are both very good. The motel is only a mile or two from the Hull’s Cove entrance to Acadia National Park (in one direction) and downtown Bar Harbor (in the other). FYI, the Hull’s Cove entrance features the park Visitor’s Center and the start of the Park Loop Road. Although we didn’t use the service, one of the Island Explorer bus routes includes the motel, so you can take the bus to the Bar Harbor village green right from the property (and from there you have access to bus routes that take you to various locations within the Park). Our room was comfortable and a good size. However, we had a couple of major issues with the service at the motel.
We initially arrived around noon, after driving up from Portland. We knew that we might not be able to check in yet, as we were early (check in time was not until 3pm), so when we found out that our room was not, in fact, ready, we drove into town, had lunch, wandered Bar Harbor and did some shopping. We returned at 3pm to check in and freshen up before our late afternoon/evening whale watch (for which we were supposed to arrive at 3:45), only to be told that our room wouldn't be ready for another 40 minutes. When we pointed out that their listed check-in time is 3pm and explained that we didn't have that long to wait for our room because we had to be back in town for a tour, we were rather rudely informed by the manager that there was nothing that could be done. Frankly, we were treated like *we* were the problem. After a bit of back and forth, I finally asked if we could just drop our bags in the room and get some things out of them, even if it wasn't ready. Initially they didn't even want to let us do that, but they ultimately agreed. It was only after all of that, that the manager finally thought to look to see if our room could be switched with another guest who hadn't arrived yet. It turns out there *was* an available room that *had* been cleaned, our reservation was moved to that room, and we were able to check into it. I understand that "things happen," and we were told that they were short a housekeeper or two and that many of the previous guests had waited until the last moment to check out. However, that does not excuse the rude way in which we were spoken to, as if there was something wrong with *us* for expecting our room to be ready by the stated time. Also, they knew we were already in town at noon - could they not perhaps have had housekeeping do our room sooner so that we would be able to check in on time?
The next day we left early to get breakfast and head over to Acadia National Park. After an enjoyable but long day driving and walking the park, we came back to the motel around 4pm to find a "Privacy Please" sign hanging from our door and our room untouched. Except we hadn't put it there!! I called the front desk, and they didn't have a clue (and couldn't do anything about it, as the housekeeping staff had all left for the day). To be honest, it wasn't a huge deal to sleep on beds that hadn't been made, and a bag with clean towels and additional toiletries was left outside of our door. However, it was frustrating and confusing to come back to a room that wasn't cleaned at all due to some mystery person putting the sign on our door. And after our initial problems with our check-in and the rude treatment we had received, it was just sort of the icing on the cake of a bad overall experience.
- Official Description (provided by the hotel):
- 84 Ground level rooms spaced amid 14 acres of lawn and trees. Featuring 2-Bedroom Family units for up to 6 people or rooms with 1 King or 2 Queen beds. All rooms feature full bath, A/C, mini refrigerators, irons, hairdryers, free in room high speed internet and all non-Smoking. Free continental breakfast. Free enclosed bicycle locker. Direct Trail access to Acadia National Park. ... more less
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- Also Known As:
- Bar Harbor Hotel Bar Harbor
- Bar Harbor Motel Maine