My family visited Guam during the peak season - around a year end - and stayed here for 4 nights.
We arrived at the front desk at 2:30 AM on the 1st day but it took more than 30 min. to find my name in the filing of fax receipts. Front desk even needed my help to find my name in it.
Some guests who arrived earlier than us were also waiting in the lobby to get the their room key at 3:00 AM and some said that they were waiting for more than 2 hours after they arrived at the hotel.
After my booking was verified, I was lucky (!) to receive my room key in 30 min. and get into the room at 3:30 AM. Then I saw a totally ruined room where nothing was prepared to receive any guests.
Near the room, there were a few room maids who seemed very busy to prepare other room and I talked to them to make-up my room in 30 min. We waited for another 30 min. in the floor lobby and the room maids said that they transferred us to the other room on the same floor. At 4:00 AM, we finally got into our room with no telephone, no TV, no stand lamp, no hanger and no coffee maker.
There were 3 elevators but only 1 was working, beautiful X-mas tree and decorations at the main lobby but the electric bikes - which their homepage is advertising - were not available to guests and seemed to be another decoration.
Pool was good for adult and kid - No lifeguard, Min. 120 cm depth - but no snacks and towels were provided near the pool.
Scene from the floor lobby was very nice to see the Tumon bay and K-mart in 10 min. to walk.
Good location and scene couldn't cover up poor services and rooms.
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- Also Known As:
- Verona Resort & Spa Guam, South Pacific