We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Bargain for Guam” 3 of 5 stars
Review of Grand Plaza Hotel

Best prices for -
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 7 more sites!
Grand Plaza Hotel
Ranked #17 of 20 Hotels in Tumon
Boston, Massachusetts
Level Contributor
37 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
“Bargain for Guam”
3 of 5 stars Reviewed June 18, 2010

OK, I'll be blunt. This place is no five star resort. If you are looking for luxury or grand service, this is not the place for you. I was on a 2 week trip here thanks to free airline tickets I had but no hotel. So of course, I was worried about spending a fortune if I wanted to stay here for 2 weeks. Well, this place was my bargain basement savior.

I paid less than $1000 for 2 weeks here, and this hotel is right on the beach. I'm talking walking distance. Its not walking distance to the downtown area shops but still a great location. We were able to buy bus passes and went all over the island with it, and the bus stops right in front of the hotel.

The rooms were clean and basic, bring your own shampoo/soap(you CAN use the pump soap thing they have in the shower, but I didn't), air conditioner worked great(really important in Guam!), and the front desk staff was polite but pretty laid back(its a Guam thing, I heard).

The hotel is connected to an ABC store, which sells EVERYTHING. I purchased everything - $5 sandals, $17 bikini, $2 box of macadamia nut chocolates, $1 hot dog/coke special, $15 sun dress, 5/$1 postcards, and souvenirs for all my friends and family were purchased here because it was really the cheapest place in all of Guam! LOL. I loved the ABC store, the people working there got to know us quite well! Besides the ABC store though, there were many places to eat within walking distance, including a Ramen house, an Italian restaurant, a coffee cafe, a Mexican restaurant, and a Burger King.

The internet/computer room was empty most of the time, and it wasn't air conditioned, but for some reason, it didn't get hot.

They also were supposed to have a shuttle that picks you up from the airport...unfortunately, when I arrived at the airport, I couldn't get anyone to pick up the phone. Maybe it was because we arrived at 2am, but that was really my only disappointment. But they DID follow through and take us to the airport when it was time.

I came here expecting a dump, so my expectations weren't too high. However, this place is far from being a dump. I was pretty pleased for what I paid.

  • Stayed January 2010, traveled as a couple
    • 5 of 5 stars
    • 3 of 5 stars
    • 2 of 5 stars
      Sleep Quality
    • 3 of 5 stars
    • 3 of 5 stars
    • 4 of 5 stars
2 Thank WonderCat314
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

265 reviews from our community

Traveler rating
See reviews for
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (6)
Date | Rating
  • Chinese (Traditional) first
  • English first
  • Japanese first
  • Korean first
  • Russian first
  • Any
English first
Manila, Philippines
Level Contributor
41 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
2 of 5 stars Reviewed August 25, 2008

I was emailing the hotel. I didn't get a reply until 2 days after. I wrote again for some questions but got an answer 2 days after again. Since my flight will be arriving at 4am - I asked Ester if I should call their hotel to arrange for a pick-up or they will just send someone over (no need for me to call) - she said that I won't need to call anymore and that someone will come pick us up (the person will hold a banner with my name).

When we got to the airport there was no person holding up my name! I had to call them and was answered by a girl named AKI - she was really rude! I wasn't even finished talking - she cut me off!! I was furious! So when I got to the hotel lobby - I told her in a very sweet voice 'It's not nice that you cut off a person while she's still talking!' She said that she did that because she had to call the driver! WHAT A PATHETIC reason! I told her that she could have just told me to wait a sec or something! Right? I realized that maybe Ester (the manager) forgot to inform the necessary people - so that morning when I asked to speak to her - I asked her why we weren't picked up - she said that she failed to mention it and that she was sorry. I told her I emailed her and waited for a reply! She said she was unable to reply because her office was being renovated. I don't think that's a good enough reason!!

The room we were given was indeed a partial ocean view room. It was quite old but manageable. The hallway was without air-conditioning - it was HOT!! the aircon in the room was not centralized thus - we had to manually turn on the AC. it was cold and sufficient.

AKI told me that we have free internet access in the business center. it's open from 9-5pm. but when I went to the business center - it was closed!! I had to ask their admin office to open it for me! BUT this is the funny part! The staff forgot which key to use! Thus it took about 15-20 minutes before the business center was opened.

We decided to look for a new hotel - because this hotel was a crappy. The service was really bad!! When we wanted to check out - they wanted to charge us for another day's stay?! My mom was furious!! Good thing the receptionist was reasonable enough and gave in to our request.

overall - well, i was really disappointed with the hotel. I was hoping it was budget friendly and the rooms are nice - well. I was wrong! It was indeed budget friendly. The location was just about perfect -the problem was the staff named AKI was rude. That blew everything for me!!

I WON'T STAY HERE or recommend this hotel to anyone!!

THE HOTEL'S LOCATION IS JUST PERFECT - they should improve to get more guests!!

  • Liked — Location
  • Disliked — Service, quality of the rooms
  • Stayed August 2008, traveled with family
    • 4 of 5 stars
    • 5 of 5 stars
    • 1 of 5 stars
      Check in / front desk
    • 2 of 5 stars
    • 3 of 5 stars
    • 2 of 5 stars
    • 3 of 5 stars
      Business service (e.g., internet access)
1 Thank candishhh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Tumon hotels

Hotels you might also like...
Also consider these accommodations in or near Tumon
0.5 mi away
Guam Plaza Hotel
Guam Plaza Hotel
#4 of 10 in Tamuning
3.5 of 5 stars 704 reviews
0.8 mi away
Royal Orchid Guam Hotel
0.3 mi away
Holiday Resort & Spa Guam
Show Prices
Show Prices
Show Prices
0.6 mi away
Guam Reef & Olive Spa Resort
0.6 mi away
Verona Resort & Spa
Verona Resort & Spa
#12 of 20 in Tumon
3.5 of 5 stars 185 reviews
1.3 mi away
Hilton Guam Resort
Hilton Guam Resort
#7 of 20 in Tumon
4.0 of 5 stars 1,720 reviews
Show Prices
Show Prices
Show Prices

Been to Grand Plaza Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Grand Plaza Hotel

Property: Grand Plaza Hotel
Address: 1024 San Vitores Rd, Tumon, Guam 96911 , Mariana Islands
Location: Mariana Islands > Guam > Tumon
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Restaurant Shuttle Bus service Spa Swimming Pool
Hotel Style:
#10 Spa Hotel in Tumon
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Grand Plaza Hotel 2.5*
Number of rooms: 124
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Booking.com, TripOnline SA, Orbitz, Hotwire, Travelocity, Expedia, Odigeo and Agoda so you can book your Grand Plaza Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Grand Plaza Tumon
Hotel Grand Plaza
Grand Plaza Hotel Guam, South Pacific

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing