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All reviews infinity pool great location tumon beach pleasant hotel corner room japanese restaurant beach view poolside bar walking distance rooms are comfortable bus stop special thanks dinner buffet stayed nights balcony dfs guam
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Reviewed September 4, 2018 via mobile

Had drinks at the pool bar here with friends. The infinite pool is amazing and overlooks the beach below for beautiful views and photo opts! There’s also a hot tub. Drinks were a little pricey but Guam is expensive in general.

Date of stay: August 2018
Trip type: Traveled with friends
Thank VeganVacation
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Guam_Reef_Hotel, お客様担当マネージャー at Guam Reef & Olive Spa Resort, responded to this reviewResponded September 5, 2018

Hada Adai! Thank you so much for taking your time to leave a valuable feed back regarding our Infinity Pool! As mentioned, our Infinity Pool is one of the best view on Guam, especially the Sunset view! Thank you again for sharing your comments, and we are looking forward to welcome you back again. -Guam Reef & Olive Spa Resort

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 10, 2018 via mobile

Check in was at ease and ready. Located in a good part of Tumon where everything you need is just a walk away. Staff, friendliness is improved.
Our room was on the 9th floor and asked the housekeeping staff for an extra pillow since there was only 1 per bed. She noticed that we had 2 kids with us and offered to push the bedding together. I was surprised that Ivy went above and beyond our expectations. She offered a bed guard so that our kids wouldn’t roll off. It made us feel more secure to sleep at night.
The hotel has done some revamping with the restaurants giving new names like Rica & Rico and Sango.
Club infinity at the beach has an overwhelming view of the beach and offers a relaxing ambiance for a minimal charge, the only thing that’s an eyesore is the beach staff boats and canoes covering the view of the ocean and entrance back into Infinity. The boats were ashore sitting on the beach and as the waves came in one actually hit our daughter, I was upset when that happened! They really need to be careful when putting away their equipment! I also noticed that they were drinking alcohol around 430 pm and bothering some tourist( woman).
Well we certainly enjoyed our weekend stay and make the most of everything we do. Oh, Top of the Reef offers a great view of Tumon bay while unwinding to a few cocktails, enjoyed staff there as well.

Date of stay: August 2018
Trip type: Traveled with family
Thank davey460
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Guam_Reef_Hotel, お客様担当マネージャー at Guam Reef & Olive Spa Resort, responded to this reviewResponded August 12, 2018

Hafa Adai!
Thank you for staying at the Guam Reef & Olive Spa Resort. We appreciate that you took the time to input your valuable feedback.
We are very sorry what happened down at the beach side in front of our facility.
The beach facility out from the Infinity Beach Club in not our property, but we will bring this matter up to the beach house and discuss about it to secure the safety of our hotel guests. We appreciate you bringing up this matter.
Thank you again for sharing your comments and we are looking forward to welcoming you back to our hotel if your travel should bring you back to Guam Reef & Olive Spa Resort.

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Reviewed June 24, 2018 via mobile

Once we entered the room , we saw the breathtaking view of the beach! The room itself ain’t that new however it’s got everything u need! Loved the infinity pool too! The instant noodle downstairs was overpriced. However enjoyed our stay.

Date of stay: June 2018
Trip type: Traveled with family
Thank Jen80811
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Guam_Reef_Hotel, お客様担当マネージャー at Guam Reef & Olive Spa Resort, responded to this reviewResponded June 25, 2018

Thank you very much for choosing Guam Reef & Olive Spa Resort for your stay in Guam, and for taking the time to give us your valuable comments.
We are delighted that you have enjoyed the ocean view from the room and infinity pool!
Thank you again for sharing your comments on your stay with us and we hope you will return to Guam Reef & Olive Spa Resort on your next visit to Guam.
Guam Reef & Olive Spa Resort

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Reviewed June 12, 2018

As locals we used to go there on crab nights- okay in groups. We went last night for the first time in years. It was to put it mildly disgusting. We have a lot of hotels with outstanding buffets, this is at the very bottom. Cheap dishes poorly prepared. We get local discount which may be the only way to get locals to come in- free beer also makes people forget the horrible food. You would think they would actually try to compete with the other hotels. They don't even try. Sorry, We thought when they changed management they would clean up their act. Never again. Yes, I am angry at the image they portray to our visitors and locals.

Date of stay: June 2018
  • Trip type: Traveled with friends
    • Service
Thank Richard N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Guam_Reef_Hotel, お客様担当マネージャー at Guam Reef & Olive Spa Resort, responded to this reviewResponded June 19, 2018

Hafa adai! I sincerely apologize for the bad experience you had with our hotel restaurant. We are currently in the process of renovating the restaurant, and the cleaning procedures are being re-evaluated. Thank you for bringing up this matter to our attention. We will certainly share your comments with our management team to address the issue. Lastly, it would be great if we could have the opportunity to accommodate you better in the near future.
Guam Reef & Olive Spa Resort

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Reviewed May 9, 2018 via mobile

Location of this hotel is great. Bars, restaurants, malls, shops, airport all close by. Egg & Things around the corner for breakfast. Good things about hotel is the wifi, the shower (in bath), the infinity pool and the gevko bar next to the pool plus friendly staff. Not so good are the beds (old matrasses) and in general the hotel vould use some upgrades (old.....). Also not so good is that you have to pay extra to stay at the beach.

Date of stay: May 2018
Trip type: Traveled as a couple
1  Thank Ronald3D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Guam_Reef_Hotel, お客様担当マネージャー at Guam Reef & Olive Spa Resort, responded to this reviewResponded May 16, 2018

Thank you for staying at the Guam Reef & Olive Spa Resort. We appreciate that you took the time to input your valuable feedback.
We are very happy to hear that you could benefit from our good location in the center of Tumon. In the other hand, we are sorry that you did not feel comfortable with your Guests Room, and the beach use. Although, thank you for bringing this matter to our attention. We will certainly share your comments with the management team and address the issues stated to be improved. Thank you again for sharing your comments on your stay with us and we hope you will return to Guam Reef & Olive Spa Resort on your next visit to Guam.
. Guam Reef & Olive Spa Resort


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