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“Wonderful Experience”

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Hilton Guam Resort & Spa
Ranked #7 of 20 Hotels in Tumon
Honolulu, United States
1 review
“Wonderful Experience”
Reviewed September 18, 2013

A score of 10 is not high enough. You should go to at least 15. I cannot say how impressed I am with the facilities and especially the staff of the hotel. Everyone from the Maid Service to the front desk manager was extremely polite, pleasant and helpful. Many even remembered and called me by name. I have stayed in many hotels, including Hilton's all over the country and the world and I must say that this is the BEST! The people make the difference. By the way, the company that I represent uses the facility for our most important meeting of the year (over 100 people in attendance) and various other times. We are looking forward to another successful event this year. Thank you for a wonderful stay. Here's to a long and prosperous relationship for years to come.

  • Stayed September 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank James H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Johnny L, Manager at Hilton Guam Resort & Spa, responded to this review, September 30, 2013
Dear James,

Greetings from Hilton Guam Resort & Spa!

We greatly appreciate your reviews of our hotel.

We do our very best to provide you with quality service. I am glad you experienced and enjoyed our hospitality first hand.

We wish you will return again in the near future.We will definitely make your next trip even more memorable. Please contact us and we will personally care of your next trip.

Thank you so much.

Have a great day.

Best Regards,

Johnny
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,088 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
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English first
Pensacola, United States
Level Contributor
5 reviews
4 hotel reviews
Reviewed September 17, 2013

Love the pillow top bed and the super Internet service, but the real treat is the 24 hour Café in the lobby serving up Dagwood sandwiches, mineral waters, and cappuccino. And the Café staff provides very good services whether you are taking-out or served at one of the lobby tables. The Buffet restaurant just downstairs from the Café serves up a different menu 7 days a week and my favorites are Texas BBQ night, French Bistro night, and Mexican night. The buffet manager is one of the very best and he keeps his staff working top-notch service. There are other restaurant choices at this same location so you have plenty of meal choices.

  • Stayed September 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Larry M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Johnny L, Manager at Hilton Guam Resort & Spa, responded to this review, September 30, 2013
Dear Larry,

Greetings from Hilton Guam Resort & Spa!

We greatly appreciate your reviews of our hotel.

We do our very best to provide you with quality service. We are glad you experienced and enjoyed our hospitality first hand. We are also glad you enjoyed our Dagwood Sandwich! I will extend your praise to our F&B Team.

We wish you will return again in the near future.We will definitely make your next trip even more memorable. Please contact us and we will personally care of your next trip.

Thank you so much.

Have a great day.

Best Regards,

Johnny
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
35 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed September 10, 2013

After flying 31hrs to get here wanted to take a hot shower and the water was off for pipe upgrades then I had a reservation for a premier king excutive I get to my room and its a twin room the beds are hard as bricks and the bathroom has mildew in it, I called the front desk and explain to them they have me in the wrong room type and they where of no help and said they have no king rooms available. That they didn't see that on my reservation I have a copy of the reservation that hiltion emailed that clear states the room type. I will not be back to this hotel!

  • Stayed September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank 00SSJoe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Johnny L, Manager at Hilton Guam Resort & Spa, responded to this review, September 30, 2013
Dear Joe:

Thank you for taking the time to write a review on Hilton Guam Resort & Spa based on your family's visit to the hotel.

Please accept my sincere apology for any of the hotel's service or product shortcomings during your family's recent stay. I assure you and your family that the hotel team works tirelessly to provide an experience that exceeds expectations and there is frequent reinvestment in the property.

We value all guests' differing opinions, as they assist the hotel team and management in either recognizing areas worthy of praise or areas needing improvement. Your comments have been discussed with the hotel team for general review and action, although more precise resolutions can be accomplished with your further feedback on particular issues you and your family encountered during your stay. Please contact us directly by E-mailing guam@hilton.com. This way, we'll be able to better serve all our valued guests and we hope to earn your business again.

Sincerely,

Johnny
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bangkok, Thailand
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed September 10, 2013

Great experince. Stayed for 5 days as a short weekend get away. Very tranquil and what a paradise island. The view over the bay and access to snorkelling right in front of the Hotel is great. I stayed in the main tower and room was clean and cozy. Room service was quick and food tasty. Loved to stroll in the garden and hang out at the pools. Would come again.

  • Stayed September 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank tas006
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Johnny L, Manager at Hilton Guam Resort & Spa, responded to this review, September 30, 2013
Dear Tas,

Greetings from Hilton Guam!

Thank you so much for your kind comments regarding our service and the quality of our Main Tower Rooms! We truly care about our guests and we are extremely delighted that you enjoyed your return stay.

I am so happy to hear about your great time on Guam and your great comments about our hotel. Aside from our great Room Service choices, we also have 5 different venue for delicious cuisine.

Please let us know if you are planning another return trip in the future! We are happy to personalize your trip and make you feel the most comfortable.

Many thanks and have a wonderful day.

Best Regards,

Johnny
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Daejeon, South Korea
1 review
Reviewed September 8, 2013

Convenient Location to access to snorkelling spot in Tumon bay. Clean and cozy room condition and comfortable service. Amazing garden around beautiful area, so my wife and I took a walk along the outskirt of the area. Easy to use clean and comfy executive lounge which has wonderful ocean view.

  • Stayed September 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Eunsuk O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Johnny L, Manager at Hilton Guam Resort & Spa, responded to this review, September 9, 2013
Dear Eunsuk,

Thank you for posting on Trip Advisor, we appreciate your comments. We are glad you enjoyed our hotel and our great snorkeling spots.

The Hilton Guam Resort & Spa has beautiful views overlooking Tumon Bay. We have a total of seven restaurants and bars, which allow for a variety of dining options. Our Islander Terrace is our buffet restaurant featuring nightly theme cuisine from Steak and Lobster night to Mexican Night. As you mentioned the Tree Bar overlooks Tumon Bay and is a great place to relax. We are glad that you enjoyed your stay and look forward to welcoming you back to the hotel.

Thank you,

Johnny
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London
Level Contributor
20 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed September 7, 2013

Lots of facilities - restaurant, entertainment, pool all nicely laid out. Rooms large and comfortable. Good food too. Access to the sea is perfect with 1000s of fish within easy snorkel distance from the bar! The water is always warm so great for a dip before breakfast. Great dive sites within an hours drive.

  • Stayed July 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank visitor50
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Johnny L, Manager at Hilton Guam Resort & Spa, responded to this review, September 9, 2013
Dear Visitor,

Greetings from Hilton Guam Resort & Spa!

We greatly appreciate your reviews of our hotel. We are glad you enjoyed snorkeling at our private beach.

Also, We do our very best to provide you with quality service. I am glad you experienced and enjoyed our hospitality first hand.

We would like to invite you to our Islander Terrace and Tropics BBQ for great buffet dinners!

We wish you will return again in the near future.We will definitely make your next trip even more memorable. Please contact us and we will personally care of your next trip.

Thank you so much.

Have a great day.

Best Regards,

Johnny
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Okinawa, Japan
Level Contributor
16 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed September 6, 2013

Have stayed here several times and the service has always been good. This last time I had issues with the Internet and the staff was very helpful. Tree bar and Roy's restaurant staff is the cream of the crop. I also agree that there main building does need a refresh and hope that it does.

Stayed August 2013, traveled on business
Helpful?
1 Thank Brian D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Johnny L, Manager at Hilton Guam Resort & Spa, responded to this review, September 9, 2013
Dear Brian,

Greetings from Hilton Guam Resort & Spa!

We greatly appreciate your reviews of our hotel. We have taken your comments regarding our dated Main Tower room. The Main Tower is our first tower and it is one of our older towers. We are touching up, replacing, and renewing equipment everyday, and this process will continue until our Main Tower is fully renewed.

Although our rooms may be a little dated, we do our very best to provide you with quality service. I am glad you experienced and enjoyed our hospitality first hand. Our service to all guest should be the same and every one of our staff should make you feel like you're at home!

We wish you will return again in the near future. We will definitely make your next trip even more memorable. Please contact us and we will personally care of your next trip.

Thank you so much.

Have a great day.

Best Regards,

Johnny
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Guam Resort & Spa

Property: Hilton Guam Resort & Spa
Address: 202 Hilton Road, Tumon, Guam 96913-4097, Mariana Islands
Phone Number:
Location: Mariana Islands > Guam > Tumon
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Spa Hotel in Tumon
#6 Luxury Hotel in Tumon
#7 Family Hotel in Tumon
#7 On the Beach Hotel in Tumon
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hilton Guam Resort & Spa 4*
Number of rooms: 646
Official Description (provided by the hotel):
Situated on the beach overlooking scenic Tumon Bay, the Hilton Guam Resort and Spa has an idyllic location on Guam, only a ten-minute drive from Guam International Airport, three minutes from the tourist district and ten minutes from the capital of Agana. Take in stunning views of Tumon Bay and Two Lovers Point from one of Guam's only infinity pools. The Resopa Water Park features a whirlpool spa, waterslide, children's pool, watersports pool and an infinity pool. Try out watersports and snorkeling at the private beach club or enjoy a lesson from a pro on one of five floodlit tennis courts. Stay fit at The Wellness Center with a full range of quality cardiovascular and strength equipment and a timetable of exercise classes or be pampered with a treatment at Spa Ayualam. Be tempted by one of the resort's five restaurants serving up award winning seafood, Hawaiian fusion cuisine and international meals. Savor a taste of the ocean at Fisherman's Cove. Simply choose from the tempting seafood offering and the chef will cook it perfectly. The unique and fun dining experience has won the Guam Visitors' Bureau award for 'Most Outstanding Local Tourism Facility.' Sample the cuisines of the world at the international buffet theme nights at Islander Terrace or taste the tropics at Tree Bar with an exotic cocktail to enjoy while overlooking Tumon Bay. With two wedding chapels, eight meeting rooms, computer workstations in the lobby, and internet the Hilton Guam Resort & Spa hotel is the perfect beachfront location for a beautiful wedding or an important business meeting. ... more   less 
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Also Known As:
Hilton Guam Hotel Tumon
Hilton Hotel Guam
Hilton International Tumon
Hilton Tumon
Tumon Hilton
Hilton Guam Resort & Spa South Pacific

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