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“VERY GOOD”

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Hilton Guam Resort & Spa
Ranked #8 of 21 Hotels in Tumon
GUAM, United States
1 review
“VERY GOOD”
4 of 5 bubbles Reviewed August 29, 2013

Overall was fine. The staff was kind. Room was clean. Fans and air-conditioning in the room in the middle of the smoke smell. Pool was good. I hope you have a variety of restaurants. Hope it does respond quickly at the time of booking.

  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank SU Hyun Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Johnny L, Manager at Hilton Guam Resort & Spa, responded to this review, September 4, 2013
Dear Su,

Greetings from Hilton Guam Resort & Spa!

Thank you for the wonderful comments regarding our hotel!

We are delighted to hear that you enjoyed our island and our hotel. Great to hear you enjoyed your stay. If you are looking for variety in food venues then I recommend our Islander Terrace buffet. For your next visit, may I also suggest the Tropics BBQ Polynesian Fire Dance Show with a steak and lobster buffet? We wish for you to relax and enjoy the sounds of the ocean melding together with our traditional island music and fire dance performance in the near future.

Please contact us at anytime if you decide to visit again! We will definitely make your stay special.

Thank you so much.

See you again.

Best Regards,

Johnny
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,024 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 bubbles
  • Location
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (162)
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English first
Monterey, California
Level Contributor
14 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 bubbles Reviewed August 28, 2013

My husband and I stayed here for two nights during our trip to Guam. We were booked for 3 nights at Sheraton and ended up doing one night and then switching to Hilton. (Sheraton wasn't bad, but wasn't as good as when I'd stayed a few years before).

The location of Hilton was great. It wasn't on the main strip with all the tourists. There were a lot a business travelers here so it was a quieter property (similar to Sheraton). The benefit of Hilton over Sheraton is that the property has great snorkeling on-site. There's not a beach really...just a really big sand-covered slab of cement with beach chairs overlooking the ocean. But we didn't come to look at the ocean. We came to go in the ocean. There's a staircase down to the water, where you can go right in for great snorkeling (at high tide). There are also outdoor showers by the beach and private showers in the bathrooms by the pool.

The room we got was a "His and Hers" suite, and was worth the upgrade price. The view was stunning and the room was big and beautifully appointed. Bathroom was HUGE with 2 of everything. We even found special welcome snacks for us on the coffee table. Executive lounge access was included with the room, which was actually a big money saver because they serve breakfast and wonderful evening hors d'oeuvres and cocktails. We only had to buy lunch and snacks when we stayed here, which was awesome.

Restaurants on-site were great and reasonably priced. Our favorite was Tree Bar, which is outside by the pool and open til 10 pm. There's also a little cafe inside the hotel with pastries, sandwiches, salads, and other snacks that's open 24 hours. Great quality on the go.

Pools are great, fun water slide but that part was only open til 6 when we went (as with most water slides in Guam I believe). Overall, pool areas are better at Sheraton but the pools at Hilton were much less crowded and still lovely.

Front desk staff were wonderful and bent over backwards to give us a wonderful stay. We were allowed an early check in of 12 pm and a late check-out of 6 pm!! We came from Korea and all flights to/from here are red-eye, so this was really nice. At first, they'd told us we'd have to be out by 3 pm but they called us on our departure day and told us they were able to let us stay til 6 pm. WOW! All other staff was also great--always smiling, eager to help, etc.

There is nothing bad to say about this property. We will always stay here when we go to Guam.

Room Tip: Rooms with executive lounge access are great and will save money on meals, even though they do have...
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  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank laurengreen1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Johnny L, Manager at Hilton Guam Resort & Spa, responded to this review, August 29, 2013
Dear Lauren,

Greetings from Hilton Guam!

Thank you so much for your kind comments regarding our service, and facilities. Our team will be ecstatic to hear your kind comments. We truly care about our guests and we are extremely delighted that you enjoyed your stay.

I am so happy to hear about your great time on Guam and your great comments about our hotel.

Regarding the location of our hotel, we are situated in the very quiet part of Tumon. I recommend asking for our free taxi service to our Tumon Duty Free shopping center for your next stay.

Please let us know if you are planning another return trip in the future! We are happy to personalize your trip and make you feel the most comfortable.

Many thanks and have a wonderful day.

Best Regards,

Johnny
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brisbane, Australia
Level Contributor
153 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 94 helpful votes
5 of 5 bubbles Reviewed August 26, 2013

I have stayed in this Hotel many times for varying times as I transit through Guam for work. Beautiful location, older hotel but still well cared for, modern, well appointed. Great pool and ocean access to stunning Tumon Bay. Rooms include all the features you would expect from Hilton, comfortable beds to die for, all the necessities, fast internet (fees) etc. My restaurant experience is limited to Breakfast, Cafe, but let me tell you, the buffet is breakfast fantastic. And, my favourite, the poolside bar, great atmosphere, great staff and great location and the pool/spa/beachside is just beautiful and relaxing.. But, here's what makes this Hotel special. We often hear of the corporate HR philosophy, "People are our greatest Asset". Often just lovely on paper and often just Corporate rhetoric. BUT, come see it played out in practice. The staff are most friendly, fantastic and helpful and just make you feel valued and welcome. And it is across the board, housekeeping, reception, pool, restaurant, bar, management, concierge, everyone, just the best. Hotel negatives are minor, location a bit out of the centre of downtown action but, there are inexpensive trolley buses to the door every 20 minutes that will take you to the centre of the Tumon Bay restaurant strip. And, for shopping ,every Hotel in Tumon Bay needs the shuttles, or taxis, as the two key shopping venues, the Guam Premium Outlets and the Micronesian Mall are both trolley rides away. For me, just great and I will continue to stay there. Beautiful place to visit and be pampered.

Room Tip: I normally stay in the Tower, just great but not sure of the other rooms.
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  • Stayed August 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Barry T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Johnny L, Manager at Hilton Guam Resort & Spa, responded to this review, August 29, 2013
Dear Barry,

Greetings from Hilton Guam Resort & Spa!

We greatly appreciate your reviews of our hotel. We do our very best to provide you with quality service. I am glad you experienced and enjoyed our hospitality first hand. You are absolutely right! We truly value our staff. We are glad you enjoyed the Hilton Guam.

We will definitely make your next trip even more memorable. Please contact us and we will personally care of your next trip.

Thank you so much.

Have a great day.

Best Regards,

Johnny
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed August 23, 2013

My stay for four nights in July exceeded my expectations by a very long shot. I'm an older disabled man who travels with a power wheelchair, moderate to substantial mobility issues.
From the very beginning starting at my airport transfer, to the return trip to the airport upon departure, everything was five-star. I could not have been more pleased with the service I received: attention to detail, follow up, genuine care and concern for my best interests, all provided by the staff from the top down.
The young ladies at the breakfast buffet were friendly and "on the ball." The Front Desk staff and operators were readily available and always happy to field my random questions with their extensive knowledgable. The "Bell Hops/Desk" was very efficient, prompt, also knowledgable and always with a smile. Housekeeping were hard working and consistantly polite and friendly. My experience at the gift shop and Spa Ayualam were also excellent1
I concur with other reviews re great location, beautiful private beach, a comfortable setting for pool with nearby covered dining and entertainment. Especially note that the private beach was about as accessible as can be for someone like me: a solid surface/path to lounge chairs and a perfect stairway to waters edge (very good snorkeling).
In summary, STAY AT THIS Hilton if you want exceptionally qualified and friendly good service - and great value for you money!

  • Stayed July 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Becky0308
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Johnny L, Manager at Hilton Guam Resort & Spa, responded to this review, August 29, 2013
Dear Becky,


Greetings from Hilton Guam Resort & Spa!

Thank you for the wonderful comments regarding our hotel!

We are delighted to hear that you enjoyed our beautiful island and the Hilton Guam. It is great to hear that you enjoyed our service and hospitality. All of our guests are important to us. I am happy to hear that you had a great time and we have made your vacation comfortable.

Our Islander Terrace buffet is excellent and our staff would love to hear your great comments. For your next visit, may I suggest the Tropics BBQ Polynesian Fire Dance Show with a steak and lobster buffet? We wish for you to relax and enjoy the sounds of the ocean melding together with our traditional island music and fire dance performance in the near future.

Please contact us at anytime if you decide to visit again! We will definitely make your stay special.

Thank you so much.

See you again.

Best Regards,

Johnny
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hong Kong, China
Level Contributor
10 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 bubbles Reviewed August 19, 2013

I agree with other reviews that this hotel is a bit dated...like almost all other hotels on the island. We got an ocean view room with a good size balcony and king size bed. Bed was very comfortable. Shower was good. Good size swimming pools with excellent snorkeling site right by the hotel. Daily buffet breakfast was included in our room rate, and it was good value with the food options were extensive. We also paid extra for the Sunday brunch with free flowing sparkling wine. That was very good value as well. Every staff we encountered was very friendly and helpful. Walls were a bit thin, so be prepared to hear your neighbors closing their doors. That didn't bother me much though. Will definitely stay here again when I return to Guam for another vacation...hopefully very soon.

Room Tip: Highly recommend a room with ocean view.
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  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank whatsoeva
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Johnny L, Manager at Hilton Guam Resort & Spa, responded to this review, October 20, 2013
Dear Eva,

Greetings from Hilton Guam!

Thank you for your great comments regarding our hotel. We do our best to provide you with the best hospitality in Guam. We are very happy to hear that you enjoyed our Sunday Brunch at the Islander Terrace with free flowing Champagne. I will notify our F&B team regarding your kind comments. We would like to apologize for the slight inconvenience regarding our room noise level.

We are happy to serve you in the near future.

Thank you so much,

Johnny
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Minato, Japan
Level Contributor
63 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 bubbles Reviewed August 16, 2013

I stayed several hotels in Guam, but this hotel is so far the best. Location is good for me as I enjoy snorkeing at park just nearby. Also very close to Guam Premier Outlet Mall. Bus stop is just in front of the hotel, so no need to walk down when it is very hot. Also, they have small take out cafe like place at lobby, so easy to grab food. There is also internet room on the first floor and PC have Japanese characters so even you did not bring PC, you can check emails. Upon arrival to airport, if you make arrangement in advance, hotel would send a pick up car, but with charge which is less than a taxi.

  • Stayed September 2012, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ranitajp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Johnny L, Manager at Hilton Guam Resort & Spa, responded to this review, August 18, 2013
Dear ranitajp,

Greetings from Hilton Guam Resort & Spa!

We greatly appreciate your reviews of our hotel. Thank you for expressing your great comments regarding our services and our location. We do our very best to make your feel like you are in a home away from home. We are glad you enjoyed our hotel's services,outlets and amenities.

We wish you will return again in the near future.We will definitely make your next trip even more memorable. Please contact us and we will personally care of your next trip.

Best Regards,

Johnny
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
tokyo, Japan
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed August 15, 2013

Walk from the beach; and in an entry to the snorkel point. It is possible for kids at the time of the ebb on foot. There is the tropical fish point that there is many it so as to obtain it that bait can relieve a sausage and bread by hand. Including a beautiful blue sparrow sea bream, is familiar in Nimo; hide, and can examine only the dark circles. Because there is not the wave, the baby can go in a float. There are many a crab or hermit crabs in the rocky place, too and is recommended. It is Guam where there are many hotel guests in the sea soon, but can spend it for the ridge that tashiclub became independent slowly. It is convenience that there is the service of the drink in the lounge. It is the repeat Hilton repeat sixth, but the stay in Guam is tashiclub on the next time.

  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
2 Thank Toshiharu H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hilton Guam Resort & Spa

Property: Hilton Guam Resort & Spa
Address: 202 Hilton Road, Tumon, Guam 96913-4097, Mariana Islands
Phone Number:
Location: Mariana Islands > Guam > Tumon
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#5 Spa Hotel in Tumon
#7 Family Hotel in Tumon
#7 Luxury Hotel in Tumon
#8 On the Beach Hotel in Tumon
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hilton Guam Resort & Spa 4*
Number of rooms: 646
Official Description (provided by the hotel):
Situated on the beach overlooking scenic Tumon Bay, the Hilton Guam Resort and Spa has an idyllic location on Guam, only a ten-minute drive from Guam International Airport, three minutes from the tourist district and ten minutes from the capital of Agana. Take in stunning views of Tumon Bay and Two Lovers Point from one of Guam's only infinity pools. The Resopa Water Park features a whirlpool spa, waterslide, children's pool, watersports pool and an infinity pool. Try out watersports and snorkeling at the private beach club or enjoy a lesson from a pro on one of five floodlit tennis courts. Stay fit at The Wellness Center with a full range of quality cardiovascular and strength equipment and a timetable of exercise classes or be pampered with a treatment at Spa Ayualam. Be tempted by one of the resort's five restaurants serving up award winning seafood, Hawaiian fusion cuisine and international meals. Savor a taste of the ocean at Fisherman's Cove. Simply choose from the tempting seafood offering and the chef will cook it perfectly. The unique and fun dining experience has won the Guam Visitors' Bureau award for 'Most Outstanding Local Tourism Facility.' Sample the cuisines of the world at the international buffet theme nights at Islander Terrace or taste the tropics at Tree Bar with an exotic cocktail to enjoy while overlooking Tumon Bay. With two wedding chapels, eight meeting rooms, computer workstations in the lobby, and internet the Hilton Guam Resort & Spa hotel is the perfect beachfront location for a beautiful wedding or an important business meeting. ... more   less 
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Also Known As:
Hilton Guam Hotel Tumon
Hilton Hotel Guam
Hilton International Tumon
Hilton Tumon
Tumon Hilton
Hilton Guam Resort & Spa South Pacific

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