My stay for four nights in July exceeded my expectations by a very long shot. I'm an older disabled man who travels with a power wheelchair, moderate to substantial mobility issues.
From the very beginning starting at my airport transfer, to the return trip to the airport upon departure, everything was five-star. I could not have been more pleased with the service I received: attention to detail, follow up, genuine care and concern for my best interests, all provided by the staff from the top down.
The young ladies at the breakfast buffet were friendly and "on the ball." The Front Desk staff and operators were readily available and always happy to field my random questions with their extensive knowledgable. The "Bell Hops/Desk" was very efficient, prompt, also knowledgable and always with a smile. Housekeeping were hard working and consistantly polite and friendly. My experience at the gift shop and Spa Ayualam were also excellent1
I concur with other reviews re great location, beautiful private beach, a comfortable setting for pool with nearby covered dining and entertainment. Especially note that the private beach was about as accessible as can be for someone like me: a solid surface/path to lounge chairs and a perfect stairway to waters edge (very good snorkeling).
In summary, STAY AT THIS Hilton if you want exceptionally qualified and friendly good service - and great value for you money!
- Official Description (provided by the hotel):
- Hilton Guam Resort & Spa - situated on the beach overlooking scenic Tumon Bay, the Hilton Guam Resort and Spa has an idyllic location on Guam, only a ten-minute drive from Guam International Airport, guest rooms and suites offer breathtaking ocean views. Stay fit at The Wellness Center with a full range of equipment or be pampered with a treatment at Spa Ayualam. Be tempted by one of the resort's five restaurants serving up award winning seafood, Hawaiian fusion cuisine and international meals. The Tasi - Experience a new level of comfort and service plus special amenities in our new, “hotel within a hotel” - The Tasi. The Tasi rooms offer breathtaking panoramic ocean views of Tumon Bay. Guests staying in The Tasi enjoy daily breakfast and nightly cocktails and appetizers in The Tasi Lounge. The Tasi Lounge also features nightly cultural demonstrations. In addition, exclusive benefits include personalized check-in and check-out service, dining discounts and restaurant reservations. ... more less
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- Also Known As:
- Hilton Guam Hotel Tumon
- Hilton Hotel Guam
- Hilton International Tumon
- Hilton Tumon
- Tumon Hilton
- Hilton Guam Resort & Spa South Pacific