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“Overall excellent.”
5 of 5 bubbles Review of Hyatt Regency Guam

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Hyatt Regency Guam
Ranked #4 of 21 Hotels in Tumon
Certificate of Excellence
malawimike
Level Contributor
71 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
“Overall excellent.”
5 of 5 bubbles Reviewed October 8, 2009

I'm not sure why there have been so many negative reviews. I found the Hyatt Guam to be outstanding. Everyone I encountered was exceptional (kudos to bellman Harry for helping me get a package back home). The pool area is beautiful and probably great for kids. Nice beach access with snorkel gear and beach items available. Easy walk to restaurants and shops. The room is bigger than average with separate tub and shower. By far, the best fitness center I've ever encountered in a hotel outside of hotels with full gyms.

Only complaints: the bathroom is starting to show some shabbiness with a bit of mold in the corners of the shower and behind the faucets in the sink. Also, $20 per night for internet is pretty high.

Big tip: use the airport shuttle provided by the hotel, as it's about half the price of a taxi.

  • Stayed September 2009, traveled on business
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank malawimike
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,048 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (52)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Russian first
  • Spanish first
  • Any
English first
seoul
1 review
5 of 5 bubbles Reviewed August 24, 2009

nice swiming pools and beach.
well designed garden. very close to shopping mall.

  • Stayed August 2009, traveled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank yunica
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London
Level Contributor
36 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 bubbles Reviewed March 19, 2009

Having not had a great experience on my way out to Micronesia in The Hilton I decided to stay at the Hyatt on the way back and very glad I did, although again forgotten at the airport, they more than made up for this. The staff were very apologetic and didn't charge me for any transfers and checked me in early. Everyone helpful, lovely deli in the hotel which meant I could take fresh fruit to the pool or a pastry, fantastic pools and water shoot. A mix of guests which worked well. For a stop over it was worth the extra.

  • Stayed February 2009, traveled with friends
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank traveling-siren
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michigan
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed March 9, 2009

We were pleased with this hotel. The lobby and public areas are very nice and the pools and grounds are nicely landscaped. The beach is beautiful, white powder sand. The water was crystal clear with a nice sandy bottom. You could walk a long way out before it got deep. Looks like all rooms have full ocean views and we really enjoyed sitting on our balcony. The bathrooms were particularily nice in this hotel.

  • Stayed February 2009, traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank beasleyMichigan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney, Australia
Level Contributor
129 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
5 of 5 bubbles Reviewed December 8, 2008

Just returned from a four day business trip to Guam, and found this hotel the perfect mix of business and leisure facilities. Great pool including poolside bar - and a 24 hour gym made work downtime very rewarding. Fantastic broadband, spacious desk and a view of the bay made the serious part of the trip easy.

Great food in the several restaurants and an abundance of smiling, helpful staff. Can't wait for more business to take me back.

Stayed December 2008, traveled on business
Helpful?
Thank dsm1961
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dublin, Ireland
Level Contributor
208 reviews
63 hotel reviews
common_n_hotel_reviews_1bd8 161 helpful votes
2 of 5 bubbles Reviewed August 23, 2008

Every stage (from booking, to occupancy to departing) was hastle. Staff that I delt with hardly spoke English, hardly knew anything about their hotel, and noded and said yes to everything. Saving grace was front desk manager and assistant - but as managers of incompetent people they need to ask themselves some serious questions. Guam has more visitors then Korean and Japanese - its American territory so I was expecting hastle free service. How wrong can you be!!
Found them very unflexible when I needed help with a few things. Nice room - and thats the only good thing I have to say about the place. Front fdesk and lobby layout - terrible. Book elsewhere!

  • Liked — Rooms were huge and very pleasant
  • Disliked — Everything else
  • Stayed August 2008, traveled solo
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
3 Thank BrendanKDublin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bahamas
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 bubbles Reviewed July 31, 2008

I arrived and listen as the older bellman told the younger one "Say Welcome to the Hyatt" he didn't he was too shy I must have been his first guest?
The front desk was no different, the staff were clearly all new and knew none of the answers such as, do you have wireless internet in the rooms?... "I think so but not sure"
The bellman had no idea how the TV worked or anything else in the room.
I tried to book a tour thru the front desk but they kept passing me to one another , I finally called the tour operator myself.
This would be the worse trained staff I have ever come across.
I feel sorry for them, it's the fault of management. The pool cleaner was in the pool cleaning it with the guest's kids at the same time!
Honestly they have no idea of service, although some of the restaurant staff were very helpful I must say.
Time for Hyatt management to visit here, but for me the second time i've been here, the first and the last.

Stayed August 2008
Helpful?
2 Thank amoskeato
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hyatt Regency Guam

Property: Hyatt Regency Guam
Address: 1155 Pale San Vitores Rd, Tumon, Guam 96913-4206, Mariana Islands
Phone Number:
Location: Mariana Islands > Guam > Tumon
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Spa Hotel in Tumon
#3 Luxury Hotel in Tumon
#3 Family Hotel in Tumon
#4 On the Beach Hotel in Tumon
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — Hyatt Regency Guam 4.5*
Number of rooms: 450
Official Description (provided by the hotel):
Hyatt Regency Guam is Guam’s premium destination resort located in a prime 150-meter beachfront site in the heart of Tumon Bay and Guam’s popular shopping and entertainment area. ... more   less 
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Also Known As:
Hyatt Regency Guam Hotel Tumon
Hyatt Regency Tumon
Hyatt Regency Hotel Guam
Hyatt Tumon
Hyatt Regency Guam South Pacific

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