The hotel has great pools and ambience. Its location is, although not the best, fairly acceptable. It is an old hotel that looks quite gloomy and run-down but the room may experienced a renovation ages ago so it was better than what I had expected from its external look.
Although the hotel rate is pricey enough, they still charges extra for every single thing: the in-room internet, the use of beach benches, etc.
However, the biggest complaint I have about the hotel was about the room that was not maintained and cleaned properly:
1. I intentionally left a lock of hair over the drainage in the shower room to see if the housekeeper would notice it or not but it was still there when I came back.
2. I beated my wired sandal on the carpet floor to get rid of sand that stuck inside and everything was left on the carpet in the evening the way it was in the morning, no floor vacuum at all.
3. I got the coffee bag replenished the 2nd. day of my stay but not the coffee cream, so I asked a young, male, uninterested-look housekeeper to replenish my coffee cream also. That night, not to mension about the coffee cream, I didn't even have my coffee bags replenished. No bottles of water provided also on the same night.
4. I agreed to use the same linen and towels for environmental protection but the housekeeper didn't even stretch my used linen and pillow properly.
Overall, I would come back to this hotel again for the merits of its pools and location only.
- Official Description (provided by the hotel):
- Hyatt Regency Guam is Guam’s premium destination resort located in a prime 150-meter beachfront site in the heart of Tumon Bay and Guam’s popular shopping and entertainment area. ... more less
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- Also Known As:
- Hyatt Regency Guam Hotel Tumon
- Hyatt Regency Tumon
- Hyatt Regency Hotel Guam
- Hyatt Tumon
- Hyatt Regency Guam South Pacific