The location of Outrigger was great, but the hotel itself was awful. The bathroom tub was not draining and I had to call the the front desk "twice" for fixing the tub in the bathroom. I did mention that if fixing the problem was not possible, a room change will be fine as well.
After coming back to our room late at night after "two" calls, I found out that the draining problem was not fixed at all. I called the front desk to ask for an explaination as to why the tub was not fixed, and they said " the handiman did come but the problem was not fixable, and they could not get a reach of me." !!?? How could a four-star hotel have this kind of reply and this attitude of handling such a simple and essential problem? First of all, it is impossible for a hotel not being able to contact their guest. Second of all, why wasn't there an offer of room change after noticing the draining problem can not be fixed??
After so many useless " oh, i'm so sorry", they did offer a room change , but it was simply too late and extra trouble for us to change a room late at night. She did say that they will track this incidence down and their manager will come to explain to me when I check out at 4 AM in the morning. It turns out that no one bother to explain to me anything.
Other issues including a loose faucet for the shower, which seems really sloppy for a four-star hotel. Also, the bed was really sinking in the middle as it appears a shallow U-shape if seen from the side of the mattress. Moreover, there are flies/ fruit flies flying and resting on the bread when I had the buffet-style breakfast at the hotel.
I wish not one has to go through this like I did, and I strongly suggest you don't choose your stay at Outrigger when you visit Guam!
- Official Description (provided by the hotel):
- The Outrigger Guam Beach Resort is the preeminent deluxe beachfront resort hotel in the Tumon Bay resort district – an exciting, upscale retail and entertainment mecca that also features one of the best stretches of beach on the island. ... more less
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- Also Known As:
- Outrigger Guam Hotel Tumon
- Outrigger Tumon
- Tumon Outrigger
- Outrigger Guam Beach Resort South Pacific