I stayed here for 3 nights with my wife to join my sister in laws wedding. The first impression was very good with very big rooms, especially when coming from Japan, balcony with a view over the sea and a generally luxurious looking room.
But then after a while you started to notice small issues that makes you less impressed with the room and hotel. Example includes slightly torn wallpaper, broken lightbulbs, broken light switch to the bed light, not really well cleaned in places that are normally out of sight. The TV in the room was a small and pretty old CRT TV with a remote control that didn't work very well.
There were internet WiFi connection, but it was not complementary. In fact it was very expensive. One full day of internet access would have costed about the same as I pay for one month of 100 Mbit/s internet in my apartment back home.
The hotel room itself was good even with these small issues, but since the hotel is pretty expensive and are trying to look like a luxurious hotel it gives a somewhat bad overall impression. I wouldn't even have noticed similar issues at a budget hotel, but at a place like this it really stands out.
Since Hotel Nikko is owned by JAL a lot of Japanese stay there out of habit and because it's a hotel associated with a Japanese airline. It feels to me like this perticular hotel takes these kind of guests for granted and doesn't really bother to keep the hotel in great shape or well cleaned. They just barely do what is required in order to keep costs down.
The location, the nature, the view, the pool and the beach was very good and I really enjoyed my stay. But if I come back to Guam I would most likely try out some of the many other hotels along the beach.
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- Also Known As:
- Nikko Guam Hotel
- Nikko Guam Tamuning
- Hotel Nikko Guam South Pacific