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“Wonderful Hotel.”
Review of Lotte Hotel Guam

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Lotte Hotel Guam
Ranked #7 of 20 Hotels in Tumon
Certificate of Excellence
West Chicago, Illinois
2 reviews
common_n_hotel_reviews_1bd8 13 helpful votes
“Wonderful Hotel.”
Reviewed July 29, 2014

This hotel is one of the kindest hotel, I've ever stayed. The staffs were ready for help customers, and kept smiling at the lobby. The highlight is a breakfast buffet. They have the best breakfast buffet in tumon area.

  • Stayed July 2014, traveled with family
    • Location
    • Cleanliness
    • Service
Helpful?
12 Thank BeautifulwithU
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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286 reviews from our community

Traveler rating
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    11
See reviews for
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (21)
Date | Rating
  • Chinese (Traditional) first
  • English first
  • French first
  • Japanese first
  • Korean first
  • Russian first
  • Any
English first
Hong Kong, China
2 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed July 17, 2014

We are currently staying in the Lotte Hotel Guam, and it has been a wonderful experience so far. We arrived early and were able to check into our room immediately. The staff were very friendly and attentive and were willing to assist us in every way. The place wasn't like a zoo, but rather quite peaceful and quiet, which was really nice. The bed sheets ,pillows ,towels and carpets are new and comfortable, but don't expect everything to be brand new. Just one minor problem: the window blinders couldn't block all the light completely.

  • Stayed July 2014, traveled with family
    • Value
    • Location
    • Service
Helpful?
10 Thank ChanSC1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Taipei, Taiwan
Level Contributor
11 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed July 12, 2014 via mobile

We stayed at the Lotte Hotel Guam for two nights in their Tower Deluxe Club Rooms, we were planning on booking their premium suite category however the hotel just opened and their suites were still under construction. Our rooms were on the 17th floor with a spectacular ocean view. The room was beautiful with French bathroom doors and chic furniture. The hotel itself is new so everything in it was also brand new; sheets, silverware, towels everything was fresh! Now the most exciting part of this hotel is hidden inside the club lounge. Massive lounge area reserved for club guests serving afternoon tea, evening cocktails and all day beverages. We were lucky enough to be the first club guests in the hotel so we had everything the club had to offer to ourselves, it was truly the best experience ever. All of the staff in the hotel treated us like family and many of the executives even remembered us by name. Another reason that this is truly the best hotel in guam is their infinity pool. The hotel has two pools and a jacuzzi, the infinity pool offers breathtaking views of tumon bay especially during sunset hours. The pool was so popular that I even saw their own employees swimming in it. There was some kind of construction going on one floor above of us which caused some noise in the morning however the hotel staff were all really attentive to every detail and kept on asking if we wanted to change rooms and even offered us free meal vouchers. Overall the Lotte hotel Guam is one of the best hotels in Guam and I believe that they will achieve their goal as becoming the best hotel in Guam! Will be back soon

Stayed July 2014
Helpful?
23 Thank Brian C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Lotte Hotel Guam

Property: Lotte Hotel Guam
Address: 185 Gun Beach Road, Tumon, Guam 96913-4202, Mariana Islands
Location: Mariana Islands > Guam > Tumon
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
#2 Family Hotel in Tumon
#4 Spa Hotel in Tumon
#6 Luxury Hotel in Tumon
#7 On the Beach Hotel in Tumon
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Lotte Hotel Guam 4*
Number of rooms: 222
Official Description (provided by the hotel):
Lotte Hotel Guam, where luxury and elegance greet you the instant you step inside. This splendid 5 star hotel sits on beachfront prime property with gorgeous views of Tumon Bay Beach. It is conveniently located within walking distance to Pleasure Island, the tourist district of Guam where fabulous restaurants, cafes, and shopping centers are nearby and within an easy reach. Our magnificent lobby and unique terrace overlooking Tumon Bay will give every guest an awesome feeling of belonging. All of our 222 guest rooms are comfortably and stylishly designed and decorated with contemporary furniture. Especially tower wing will be transformed by a world famous designer HBA. Combine the wonderful hotel facilities with our exceptional service by our excellent and professional staff, each guest will experience hospitality as its finest. ... more   less 
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Also Known As:
Guam Aurora Resort Villa And Spa
Guam Aurora Resort Villa Hotel Tamuning
Guam Aurora Hotel
Guam Aurora Tamuning
Lotte Hotel Guam South Pacific

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