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“Older hotel, beds are not sweet sleeper standard” 3 of 5 bubbles
Review of Sheraton Laguna Guam Resort

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Sheraton Laguna Guam Resort
Ranked #2 of 10 Hotels in Tamuning
Shanghai
Level Contributor
229 reviews
85 hotel reviews
common_n_hotel_reviews_1bd8 143 helpful votes
“Older hotel, beds are not sweet sleeper standard”
3 of 5 bubbles Reviewed October 6, 2012

We just spent one night there. Very hospitable staff.
We had chosen it as we were Starwood Platinum member and wanted to enjoy the late checkout at 16:00 because our flight was leaving at 19:00.
We had requested a cot in advance (some hotels actually manage to put it into your room). Driver that picked us up (free airport transfer for Platinum) also called again about the cot.
We again told lady at reception. Anyway, cot was not in room, took another two calls to get it.
We had tried to use Platinum suite upgrade, but because of Golden week, hotel was full. Receptionist confirmed that were was no available suite.
Late checkout was initially declined, but after problem with cot, we got to change the room ( to a suite) and got late checkout.
Platinum also gets you into the club lounge with drinks and snack.
No WLAN in rooms.
Coffee table has a glass plate whose edges were quite damaged. Actually, I stepped into a glass splinter.
Beds are not sweet sleeper standard. They are from Slumberland, but like in other Sheraton's in China, they are quite firm/hard.
Breakfast is buffet, reasonable choice but more oriented to price conscious group travelers.

  • Stayed October 2012, traveled with family
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank RolandShanghai
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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809 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 bubbles
  • Location
    3 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (67)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Russian first
  • Spanish first
  • Any
English first
Level Contributor
18 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 bubbles Reviewed September 23, 2012 via mobile

This is a great hotel with a great view. We really enjoyed the amenities and staff. The king room felt airy and modern and the infinity pool has an epic view.
I also appreciated the fact that the location was off of the main drag a bit to avoid the crowds wandering around. The feel of The Sheraton Laguna is safe and comfortable and classically modern.

  • Stayed September 2012
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank laurelpoulton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Baton Rouge, Louisiana
Level Contributor
118 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
3 of 5 bubbles Reviewed September 20, 2012

While this hotel has a gorgeous view and infinity pool it's just not worth it to be so far from Tumon where everything is. It is however next to Onward Beach Resort so you can go to that water park if you would like. My husband and I went to the Sunset BBQ (Fire show) and the food was the best food we've had on island. I thought I was going to have to be "rolled" out of there from eating so much food. Yes! It was a buffet! Also close to jet ski's, kayaks and banana boats.

  • Stayed October 2011, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank L C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NYCha
Level Contributor
46 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 bubbles Reviewed August 21, 2012

I stayed a few nights in early July for vacation in the hotel. It was a wonderful experience.

The hotel has airport shuttle, and free for SPG platinum member. The hotel staff were very warm, and tried hard to help in any way. It was a large resort, with place to walk, and a tennis court, and some water front area (not a beach, but you can get into water).

The room was very nice, and most have an ocean view, with outside sitting area, and lounge. There were several pools in the hotel, and were very nice. The executive lounge was very nice too, and breakfast was in Japanese style (awesome), with US continental choice. Great lounge, services in the lounge were great too.

There were 3 restaurants in the hotel, one of them was Japanese, good food, but a bit pricey.

Overall, it was a great hotel, and will be back sometime.

Room Tip: The hotel offered lots of activities, such as learning fishing, etc. It may be interesting to sign u...
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  • Stayed July 2012, traveled solo
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank NYCha
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Raleigh, North Carolina
Level Contributor
120 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
4 of 5 bubbles Reviewed August 20, 2012

The hotel is stunning with two pools to swim in; one is a really beautiful infinity pool. The rooms are very nice and quiet, and the staff is the best hotel staff I've ever experienced.

Only downfalls is that it is not located in the downtown shopping/restaurant area, and the food and drinks are a bit pricey.

Room Tip: If you don't want to hear the dance show from 7-8pm each night, ask to be on a room farther away...
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  • Stayed June 2012, traveled on business
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank JamieLynn2158
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grass Lake, Michigan, United States
Level Contributor
36 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
1 of 5 bubbles Reviewed July 27, 2012

I travel for a living-Flight Attendant (friend of another trip-advisor James Baker) so I spend many nights in hotels. This property is an extreme disappointment.

My room: I had to have maids come clean after I checked in. Dirty sheets on bed, Dirty pillows and DUST STORM under my bed. Internet connection for room was broken and it took almost 1 hour for engineering to bring a new cord.

TV-will NOT turn off, turn on, change channels, nor adjust volume. I went down to front desk (not waiting on the engineering folks to show up in another hour) to get new batteries for my remote, hoping that was the problem. It was not...it's the router (tv internet) We unplugged the tv.

Took a walk around the property looking for the Barbeque. Instead, I found a swimming pool with busted tiles, containing green slimey water...breeding ground for mosquitoes.

This is a resort??????

The staff on duty here are extremely nice and extremely young. Evidently there is no one over 30 on duty, with any experience to give them direction, but they try. But, if the young clerks can not fix the problem, due to their lack of experience, who suffers? Initially the guest, and ultimately this property.

This is a Starwood Property, and normally I personally classify a Starwood Property as highly satisfactory. Not this time. Will I stay here again? NOT if I can help it. I will decline an assignment back in Guam before I stay here again.

Room 365

Room Tip: Choose another hotel
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  • Stayed July 2012, traveled on business
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
4 Thank Susan M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Tamuning hotels

Washington, D.C.
Level Contributor
27 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
3 of 5 bubbles Reviewed July 18, 2012

After staying at the Marriott, the Hyatt, and the Hilton, I thought I would try the Sheraton. I was upgraded to a suite which was nice. Bed and couch are very stiff. The room was nice and bathroom is very nicely fitted. The evening show is annoying after a few nights. Fitness facility is disappointing. The food from room service and in the Club lounge is awful. I have found the Hilton has the best club lounges - either Execuitve ot Tasi Lounges. The Hilton also has the best fitness center.

Room Tip: Ask for a jacuzzi suite!
See more room tips
  • Stayed July 2012, traveled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
3 Thank CapitolCat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Sheraton Laguna Guam Resort

Property: Sheraton Laguna Guam Resort
Address: 470 Farenholt Ave, Tamuning, Guam 96913-3149, Mariana Islands
Location: Mariana Islands > Guam > Tamuning
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 10 Hotels in Tamuning
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Sheraton Laguna Guam Resort 4*
Number of rooms: 318
Reservation Options:
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Also Known As:
Sheraton Laguna Guam Hotel Tamuning
Sheraton Tamuning
Tamuning Sheraton
Sheraton Laguna Guam Resort Tamuning

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