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Mangilao, Mariana Islands

Just ok

Review of Guam Reef Hotel
3.0 of 5 bubblesReviewed Oct 27, 2019via mobile
The rooms look outdated. When you first walk into your room it smells a little musty. The air conditioning unit doesn’t cool the room down very much but the staff gave us a fan for the night. Staff is friendly and helpful!! I would stay here again but hopefully they get things renovated soon.
Date of stay: October 2019
Trip type: Traveled as a couple
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Guam_Reef_Hotel, 広報担当マネージャー at Guam Reef Hotel, responded to this review
Responded Nov 11, 2019
Thank you very much for choosing Guam Reef Hotel for your stay in Guam, and for taking the time to give us your detailed feedback about your recent experience. We would like to apologize for any inconvenience that you experienced during your time with us. We understand that our rooms are a bit dated but thank you for bringing this up to our attention. It would be great if we could have the opportunity to accommodate you better in the near future. Thank you again for sharing your comments and we hope you grant us another opportunity to welcome you back to Guam Reef Hotel.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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All reviews infinity pool water dispenser stayed at this hotel for nights tumon beach walking distance easy access to the beach convenient location nice stay hotel restaurants beautiful beach hotel is great hotel room abc store guam convenience souvenirs slippers
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Reviewed October 13, 2019

Good:
1. Convenient location
2. Nice view of infinity pool
3. Distilled water machine in every hotel rooms
4. Hotel room is clean

Bad:
1. Hotel staffs are not friendly and helpful especially front desk staffs and the towel rental staff

2. Hotel is obsolete and with bad smell

3. Pool are full of people for photo taking and standing in the pool, difficult and sometimes impossible to swim.

4. Curtain is not long enough to cover the entire French window, it's quite nonsense.

Guam Reef is in a good location, you could give it a try.

Stayed in Oct 10-12, 2019

Date of stay: October 2019
Trip type: Traveled as a couple
2  Thank tsan1210
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Guam_Reef_Hotel, 広報担当マネージャー at Guam Reef Hotel, responded to this reviewResponded November 7, 2019

Thank you very much for choosing Guam Reef Hotel for your stay in Guam, and for taking the time to give us your detailed feedback about your recent experience. We are very sorry and herewith apologize for the experienced inconvenience due to lack of service quality delivered at our front desk, which is not according to our regular quality of service.Thank you for bringing this matter to our attention. We will certainly share your comments with the management team and address the issues stated. Thank you again for sharing your comments and we hope you grant us another opportunity to welcome you back to Guam Reef Hotel.

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Reviewed October 4, 2019

I'll keep it short. Clean hotel and rooms. Stayed Sep 28-Oct 1, 2019. Had some minor issues. Manager on duty (Ms. B.B.) was very helpful and went above and beyond expectations. Would stay again. 4321.

Date of stay: September 2019
    • Sleep Quality
    • Cleanliness
    • Service
Thank thisisnotnecessary
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Guam_Reef_Hotel, 広報担当マネージャー at Guam Reef Hotel, responded to this reviewResponded November 4, 2019

Thank you very much for choosing Guam Reef Hotel for your stay in Guam, and for taking the time to give us your valuable. It is always wonderful to read such positive comments from our guests. We will relay your kind comments to our staff, they will be happy to know that you were pleased with their service. Thank you again for sharing your comments on your stay with us and we hope you will return to Guam Reef Hotel on your next visit to Guam.

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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Reviewed September 2, 2019

Stayed at the Guam reef for an extended stay in July/August. Overall our group had a great experience. Very good location, close walk to just about everything on Tumon Bay. The Hotel is very clean, and the lobby is welcoming. The rooms are good, no complaints, wifi worked pretty well. The infinity pool is great, gives you a great view of the bay and sunset. There a nice shop in the lobby that has very reasonable prices for anything you might need from food and drinks to coolers and clothing. The staff did a great job accommodating our group and provided excellent service. The only knock I had was the food in the restaurants was just ok. They did offer an all you can eat ribeye steak dinner, which was great! But outside of that I found the food just to be ok. Overall I would definitely stay the Guam Reef again and look forward to another visit next time in Guam.

Date of stay: July 2019
  • Trip type: Traveled on business
    • Value
    • Cleanliness
    • Service
2  Thank RabbitHockey
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Guam_Reef_Hotel, お客様担当マネージャー at Guam Reef Hotel, responded to this reviewResponded September 3, 2019

Hafa Adai RabbiHockey! Thank you so much for choosing Guam Reef Hotel you and your groups stay on Guam. It is my pleasure to know you have enjoyed your stay and our staff's service. We are looking forward to welcoming you back to our hotel again! Have a wonderful day.

Warmest regards,
Guam Reef Hotel

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Reviewed August 12, 2019

-- Good things:

Location. In the very central part of Tumon, more than walkable to pretty much anywhere. Located on the seashore, and it takes just a short walk down the stairs to touch the ocean. Hotel itself is positioned the way it gave very good view to the sea, no complaints at all.

Pool. The pool isn't too large, but it is very clean, nicely maintained, with rental towels and rental swimming tools. The water felt a bit too cool for my liking, but still, it was nice. There's also a chapel next to the pool with Yoga sessions, atmospheric and nice.

Staff. Everyone was friendly, professional, quick and just let me alone when I needed it. Not much else to say. There's also Japanese-speaking concierge which is, I suppose, a big plus for Japanese guests.

Internet. Surprisingly, WiFi in Guam is although widespread, but often of low quality. In Reef hotel it was good. Stable, fast and easy to connect.

Room amenities. The basic amenities, such as soap and such were good enough. There was even microwave oven and an ice maker in the walkway.

There's quite authentic Japanese restaurant downstairs, and chef seems to be Japanese, because the food there feels not much different to that eaten in Japan. Also, a 24/7 shop with tiny stuff to buy, although I found it a bit pricey.

The room felt very spacious and bright, excellent room. A special mention must be given to the quality flooring, which was bit slippery, but still pretty.

-- Things to improve:

The hotel is old, I understand that clearly and that is where all its problems stem from. The room never felt fresh, despite conditioning and air dryer installed near the ceiling. It was refreshed, but I guess it would be a bit stinky if it wasn't. You could literally feel it is a bit damp. Must be related to the wet climate of Guam too. Sometimes you could see the carpet rising from the floor with large bulbs, which isn't too pretty. Also, the air was bleeding from the closed balcony door, must be unnerving in the event of typhoon.
Besides, I did not really like the bedding. It was too soft, to the point when I felt sinking into it, and pillows were not too pleasant too. I'd say the sleep quality was average, but nowhere above it.

Date of stay: July 2019
  • Trip type: Traveled on business
    • Value
    • Rooms
    • Service
1  Thank JaanVisitor
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Guam_Reef_Hotel, お客様担当マネージャー at Guam Reef Hotel, responded to this reviewResponded August 22, 2019

Hafa Adai!

Thank you so much for choosing Guam Reef Hotel as your stay and taking your time to sharing us your experience at our hotel.

I am glad to hear that you have enjoyed the majority of our facilities and services. Although, I am sorry for the unpleasant experience you had from the room. We are renovating our rooms and aiming to have all of our customers to be satisfied.

Again, thank you so much for sharing your comments, and we hope to welcome you back to our Hotel again.

Warmest regards,
Guam Reef Hotel

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Reviewed July 3, 2019

I had a comfortable room for 4 nights….no complaints at all. Clean, good bathroom with the customary Japanese toilet (many features!). Staff were friendly and responded to my few requests. Breakfast caters mainly to Japanese guests but still with plenty of western options……scrambled eggs or omelets, bacon, juices, rolls and toast served buffet style. Actually good value for this part of Guam.

Date of stay: June 2019
  • Trip type: Traveled solo
    • Value
    • Sleep Quality
    • Service
1  Thank OldTravellers2
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Guam_Reef_Hotel, お客様担当マネージャー at Guam Reef Hotel, responded to this reviewResponded July 25, 2019

Hafa Adai! Thank you very much for choosing Guam Reef Hotel for your stay in Guam, and for taking the time to give us your valuable comments. It is always wonderful to read such positive comments from our guests. We are happy to know that you have enjoyed our hotel facilities and customer service. Our team are looking forward to welcoming you back again, it would be a great pleasure for us.
Warmest regards,


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