I have been to Bellows Stations many times to use the beach and wanted to stay there. I made a reservation months ago and now have to cancel. I've tried calling multiple times both on weekends and weekdays. The phone just rings and rings. I've written the e-mail POCs listed on their web site twice and received no reply. My next step will be to try what another poster did - contact the base commander. Seriously? I have to do that to simply cancel a reservation and get a deposit refund?
The customer service is awful. If you are running a lodging operations you need to be able to be reached.
The Hale Koa has some downsides but at least you can reach a person. I would never actually stay here for fear they would again take my money, but be unreachable if I needed to cancel or change a reservation.
- Also Known As:
- Bellows Air Force Station Hotel Waimanalo
- Bellows Air Force Station Waimanalo, Hawaii - Oahu