We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Loved this place!”
Review of Island X Hawaii

Island X Hawaii
Ranked #5 of 20 things to do in Waialua
More attraction details
Attraction details
Owner description: At Island X Hawaii / Old Sugar Mill Waialua, we have the best Natural Shave Ice made from locally grown fruit, coffee and chocolate. We offer free mini Waialua Coffee and Chocolate Mill tours and provide free Waialua Coffee and Hawaii grown cocoa samples. Our shop is located in the old Waialua Sugar Mill on the North Shore of Oahu. Island X Hawaii provides a close up look at the coffee and chocolate operation.
Deering, New Hampshire
Level 6 Contributor
264 reviews
79 attraction reviews
common_n_attraction_reviews_1bd8 74 helpful votes
“Loved this place!”
Reviewed August 10, 2013 via mobile

Very friendly, coffee and chocolate free samples as much as you wanted. Very interesting and the owner William was happy to have you and teach you all about the coffee and chocolate beans. Iwas so exexcited to get my mom and myself some very rare coffee that has beaten out Kona and a bunch of other coffees. Love being able to get truly unique gifts. The rare coffee was Ka'u $30 for an 8 oz bag. Also got really cool soap with funny saying for my brother who's going to be a lawyer. Great store next to the North Shore Soap Company to great finds!

Visited August 2013
Helpful?
Thank SamanthaW6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

53 reviews from our community

Visitor rating
    28
    18
    6
    1
    0
Date | Rating
  • English first
  • German first
  • Japanese first
  • Any
English first
Washington DC, District of Columbia
Level 2 Contributor
5 reviews
“Great place”
Reviewed June 23, 2013

My wife's family is from Hawaii, and we were on Oahu for a family reunion. We found this place mostly by accident, but it was a gem of a place. The free samples are amazing, and the people are all extremely helpful. The coffee was so good that I bought some as a wedding present. The prices are not cheap, but the quality of the coffee is amazing. And the other stuff you can buy there has a fun, slightly campy feel.

And as someone else said: the service is great and gave us a tour of everything.

Between it and the handmade soap place also in the old sugar mill, it's worth the drive.

Visited June 2013
Helpful?
Thank Nick P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Honolulu, Hawaii
Level 3 Contributor
17 reviews
5 attraction reviews
common_n_attraction_reviews_1bd8 5 helpful votes
“Fantastic customer service”
Reviewed June 10, 2013

It is a small local place, but all the workers encourage you to sample their products. They are more than willing to answer questions, give you background on their coffee and chocolate, and are just helpful in general. We will definitely be back!

Visited June 2013
Helpful?
Thank afgirl38
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Diego, California
Level 4 Contributor
43 reviews
17 attraction reviews
common_n_attraction_reviews_1bd8 17 helpful votes
“Very interesting place, difficult to find”
Reviewed March 29, 2013

Having seen a short description of the old sugar mill now a coffee mill in a list of things to do on Oahu, we decided to give it a try on a day we were visiting the Dole Plantation which is 'nearby'. While the sign directing us to Wailalua was misleading and after driving through a neighborhood that we knew was probably not where we were going, we finally located the coffee mill. It was a very interesting place, we learned some things about coffee we did not know. Brought home some very good Wailalua Coffee, even though it was a little on the expensive side, it is very good! If you are interested in coffee it is a very good place to visit.

Visited March 2013
Helpful?
1 Thank Suebrad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
California
Level 6 Contributor
63 reviews
30 attraction reviews
common_n_attraction_reviews_1bd8 167 helpful votes
“Interesting, informative and free chocolate nibs and coffee tour. Come early for the shaved ice stand.”
Reviewed August 6, 2012

In an effort to help people with directions and not become lost, like I did, is the following description:

The Island X store, a warehouse type building, in BACK of the round-shaped, domed building, ACROSS the parking lot, is where the shaved ice stand is located, NOT at the soap factory.

Likewise, the coffee and chocolate tour is also at Island X, NOT at the Hawaiian Bath and Body shop. As a landmark, look for a large, metallic, rusted, crab-shaped sugar cane harvesting equipment, called the claw and the front entrance to Island X is nearby.

The shaved ice stand serves natural fruit flavored snow cones and I would have loved buy one, but I became lost at the soap factory and the stand closed. So, be forewarned, come to Island X before 5:00 p.m., or no snow cones for you.

We came to take the free, short, five- to- ten minute, chocolate and coffee tour. The tour starts inside the Island X store with free mini samples of coffee and unprocessed, unsweetened, sour coco bean nibs, which are crumbly and tastes like baker’s chocolate. We are told how the hot climate and volcanic soil are ideal to grow these crops.

Our guide leads us outside to view the plant nursery with potted coffee and cacao trees. The cacao pods are left on the trees until they turn yellow or deep red in color to indicate ripeness. We are shown an open cacao pod containing seeds and given a sample of the white, fruity tasting pulp to eat. However, no food is made from the pulp, which is thrown away. The seeds are then left to ferment in a covered barrel for seven days. We are lead around the corner to metal racks, where the beans are left to dry in the sun until they turn dark brown, in eight to fourteen days.

Next, the coco bean crops are shipped to a manufacturing plant in San Francisco, California, where milk solids and sugar are added. The nibs are roasted, separated from the seed, milled and ground into paste creating chocolate liquor and pressed to make coco powder and coco butter. The chocolate bars are packaged for the Dole Food company and the Big Island does the semi-sweet coating for nuts.

We bought double squares of semi sweet chocolate for $5.75 and milk chocolate for $4.95. Each double square is three- inches- by- one- and- a- half- inch and a half-inch thick. Both the semi sweet and creamy milk chocolate bars were fantastic and similar to See’s candy in taste.

The 70 percent cacao dark chocolate was very bitter and seemed to have less sugar to coco ratio. The Waialua Estate extra dark chocolate is the most expensive bar, at $8.00 for two ounces. The extra dark chocolate also comes in a two square bar for $6.50.

The Waialua chocolate is rarest in the world due to the small crop. I wanted to buy more semi sweet and milk chocolate bars on line, but only the extreme tasting extra dark chocolate is available. However, personal orders can be taken by employees during business hours.

The North Shore coffee crop is much larger than the chocolate crop and the coffee beans are processed two different ways. One way is natural drying process done by leaving the beans to become black and over ripe on the tree and dried on the ground, resulting in more flavorful coffee. The other way called water washed is accomplished by picking ripe red beans, rinsing and soaking them in water and then dried on racks. The unripe beans will float to the top and be thrown out resulting in a cleaner, better quality coffee.

Everyone is offered free small samples of both natural drying and water washed processed coffee, available in dark or medium brews to try.

The Island X store contains a wide variety of merchandise for sale such as souvenirs, clothing, furniture, food and many more local products.

Make sure to get directions from MapQuest or Yahoo because not all GPS systems have the Old Sugar Mill or its’ business addresses listed.

We will return, when in the area, to buy more chocolate bars and try the snow cones.

Visited May 2012
Helpful?
11 Thank catnewman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Been to Island X Hawaii? Share your experiences!

Write a Review Add Photos & Videos

Owners: What's your side of the story?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing