I actually got this on Groupon, was a good deal. Directions on where to actually check in would have been helpful, we had to call to find out exactly where to go. Sam was good, not the most knowledgeable on Hawaii not being a native, but was a good pilot. We enjoyed the great views. Did not get any safety information or have to sign a waiver, that was interesting...A must do when in Hawaii! Our family loved it!