We made reservations for the Saturday night seafood buffet. We arrived on time and were told we would have to wait 20 minutes (with a reservation?!). Once seated we waited for someone to get a drink order and give us the low down on the buffet. We waited....and waited. Finally gave up and just went to the buffet. It was like a war zone. The buffet line was a mess. Empty serving plates everywhere. Spilled food everywhere. Of the 6 or 7 entrees serving trays only one had any food in it. We stood and waited for someone to replenish....nothing. None of the serving staff would look me in the eye so that I could attract their attention and tell them we needed food. Finally I got someone to talk to me. They said, "They are working on it". One tray of seafood came out and it was immediately wiped out by about 15 or 20 customers who had been similarly waiting. The next tray comes out and before it is even put in the serving line the waiter lets 2 or 4 of his local buddies take a shot at it before everyone else. The crab legs come out. My wife is waiting in that line and is first in line. The server behind the counter totally ignores her and gives about 6 of his local buddies the best pieces and lots of pieces. He then scowls at my wife, takes her plate and put three small pieces on the plate and dares her to complain. We felt like we were invisible. We felt like everyone in the restaurant was the aunt/cousin/uncle/sister/mother of the wait staff and that they all resented tourists from the mainland. I will never darken the door of that JW Marriott again. Over $400 for THIS??? I don't think so.